Act! vs Microsoft Dynamics 365 Sales: CRM Platform Comparison
Compare Act! and Microsoft Dynamics 365 Sales side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Act! and Microsoft Dynamics 365 Sales are both CRM platforms for managing contacts, deals, and revenue forecasting, but they differ in price and focus. Act! starts at $30 per month with its Advantage Standard plan and lists full-featured CRM, mobile app, and email marketing. Microsoft Dynamics 365 Sales starts at $65 per month and lists sales force automation and Microsoft 365 interoperation.
Key takeaways
- Act!'s entry plan, Advantage Standard, costs $30 per month, while Microsoft Dynamics 365 Sales Professional costs $65 per month.
- Act! offers 5 pricing tiers, while Microsoft Dynamics 365 Sales offers 4 pricing tiers.
- Act! lists full-featured CRM and mobile app, email marketing, and marketing automation among its key features.
- Microsoft Dynamics 365 Sales lists sales force automation, Microsoft 365 interoperation, and Copilot capabilities among its key features.
- Act! integrates with tools such as QuickBooks Online, Shopify, and Slack, while Microsoft Dynamics 365 Sales integrates with Microsoft Teams and LinkedIn.
Reviewed and updated September 4, 2026
Act! vs Microsoft Dynamics 365 Sales: CRM Platform Comparison
Sales teams evaluating customer relationship management and sales pipeline tracking tools often narrow their shortlist to Act! and Microsoft Dynamics 365 Sales. Both target the same job, but they cater to different workflows and budgets. This comparison covers pricing, features, and integrations so you can pick the right fit.
The Quick Answer
By each vendor's own wording, Act! lists full-featured crm and mobile app and email marketing, while Microsoft Dynamics 365 Sales lists sales force automation and microsoft 365 interoperation. A capability both offer can appear under different names, so read both feature lists below.
Act! offers a lower entry point at $30/mo compared to Microsoft Dynamics 365 Sales at $65/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Act! is Act! is a CRM and marketing automation platform for small and midsize businesses that unites sales, marketing and customer management in one platform. It is sold as Act! Advantage cloud plans and an Act! Premium Desktop on-premises edition.
Microsoft Dynamics 365 Sales is Dynamics 365 Sales is Microsoft's sales force automation product, covering pipeline, reporting and dashboards with contextual insights and Copilot AI. It interoperates with Microsoft 365 and pairs with LinkedIn Sales Navigator through the Microsoft Relationship Sales offer.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Act! Advantage Standard
Dynamics 365 Sales Professional
Act! Pricing (as of September 2026)
| Plan | Price | Emails |
|---|---|---|
| Act! Advantage Standard | $30/mo | Basic Email Marketing (includes 2,500 sends/mo) |
| Act! Advantage Professional | $45/mo | Email Marketing Plus (includes 25,000 sends/mo) |
| Act! Advantage Ultimate | $60/mo | Marketing Automation (includes 50,000 sends/mo) |
| Act! Premium Desktop | $40/mo | - |
| Enterprise Engagement | Contact Sales | - |
Source: Act! Pricing
Microsoft Dynamics 365 Sales Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Dynamics 365 Sales Professional | $65/mo | - |
| Dynamics 365 Sales Enterprise Edition | $105/mo | - |
| Dynamics 365 Sales Premium | $150/mo | 1,000 Copilot Credits per user/month |
| Microsoft Relationship Sales | Contact Sales | Requires a 10-seat minimum |
Source: Microsoft Dynamics 365 Sales Pricing
Pricing Analysis
Act! is more affordable at the entry level ($30/mo vs $65/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Act! offers 5 pricing tiers compared to Microsoft Dynamics 365 Sales's 4, giving you more granularity as you scale.
Features Breakdown
- Full-featured CRM and mobile app
- Email marketing
- Interactive quotes and payments
- Online appointment scheduling
- Forms, surveys, website chat and event management
- Reports and interactive dashboards
- and 4 more listed below
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- and 2 more listed below
Act! Key Features
- Full-featured CRM and mobile app
- Email marketing
- Interactive quotes and payments
- Online appointment scheduling
- Forms, surveys, website chat and event management
- Reports and interactive dashboards
- Marketing automation
- Lead scoring
- Project management
- Accounting integration
Microsoft Dynamics 365 Sales Key Features
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Act!
- Full-featured CRM and mobile app
- Email marketing
- Interactive quotes and payments
- Online appointment scheduling
- Forms, surveys, website chat and event management
- Reports and interactive dashboards
- Marketing automation
- Lead scoring
- Project management
- Accounting integration
Listed only by Microsoft Dynamics 365 Sales
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Integration Ecosystem
Act! Integrations
Act! connects with: Outlook, Google Contacts, Slack, Eventbrite, SurveyMonkey, Wufoo, BigCommerce, Ecwid, Shopify, Volusion, Facebook, Freshdesk, Zendesk, FreshBooks, QuickBooks Online, Xero.
Microsoft Dynamics 365 Sales Integrations
Microsoft Dynamics 365 Sales connects with: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Shared Integrations
Both tools integrate with: Outlook.
Integrations listed only by Act!: Google Contacts, Slack, Eventbrite, SurveyMonkey, Wufoo, BigCommerce, Ecwid, Shopify, Volusion, Facebook, Freshdesk, Zendesk, FreshBooks, QuickBooks Online, Xero.
Integrations listed only by Microsoft Dynamics 365 Sales: Microsoft 365, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Use Case Recommendations
Best Fit for Act!
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (10 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (16 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Microsoft Dynamics 365 Sales
- Enterprise buyers who prefer custom pricing and dedicated support
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Feature Comparison Summary
| Feature | Act! | Microsoft Dynamics 365 Sales |
|---|---|---|
| Starting Price | $30/mo | $65/mo |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 10 | 8 |
| Integrations | 16 | 6 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Act! and Microsoft Dynamics 365 Sales both serve the customer relationship management and sales pipeline tracking market. Act! offers a more accessible entry point at $30/mo, while Microsoft Dynamics 365 Sales starts at $65/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Act! and Microsoft Dynamics 365 Sales for current information.
Frequently asked questions.
Frequently asked questions- How much does Act! cost compared to Microsoft Dynamics 365 Sales?
- Act! starts at $30 per month for its Advantage Standard plan, while Microsoft Dynamics 365 Sales starts at $65 per month for its Professional plan. Act! is the more affordable option at the entry level, which matters for teams with tight budgets or those just starting with customer relationship management and sales pipeline tracking.
- What features does Act! offer that Microsoft Dynamics 365 Sales does not list?
- Act! lists full-featured CRM and mobile app, email marketing, interactive quotes and payments, online appointment scheduling, forms and surveys, reports and interactive dashboards, marketing automation, lead scoring, project management, and accounting integration. These are listed only by Act! based on each vendor's own published feature list.
- What features does Microsoft Dynamics 365 Sales offer that Act! does not list?
- Microsoft Dynamics 365 Sales lists sales force automation, Microsoft 365 interoperation, reporting and dashboards, customization and automation, conversation intelligence, sales engagement, Copilot capabilities, and access to Sales Qualification, Opportunity, Research and Close agents. These appear only on Microsoft's own feature list for the product.
- Which CRM has more pricing tiers, Act! or Microsoft Dynamics 365 Sales?
- Act! offers 5 pricing tiers, including Advantage Standard, Advantage Professional, Advantage Ultimate, Premium Desktop, and an Enterprise Engagement contact-sales option. Microsoft Dynamics 365 Sales offers 4 tiers: Professional, Enterprise Edition, Premium, and the contact-sales Microsoft Relationship Sales option, which requires a 10-seat minimum.
- What integrations do Act! and Microsoft Dynamics 365 Sales support?
- Act! connects with tools including Outlook, Google Contacts, Slack, Eventbrite, SurveyMonkey, Wufoo, BigCommerce, Shopify, Facebook, Freshdesk, Zendesk, FreshBooks, QuickBooks Online, and Xero. Microsoft Dynamics 365 Sales connects with Microsoft 365, Outlook, Microsoft Teams, and LinkedIn.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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