Bitrix24 vs Close: CRM Platform Comparison
Compare Bitrix24 and Close side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Bitrix24 and Close are both CRM platforms, but they target different needs. Bitrix24 is an all-in-one team management platform starting at $0/mo with CRM, tasks, chat, and telephony bundled in. Close is a CRM built specifically for inside sales teams starting at $19/mo, focused on built-in calling, SMS, and email-based sales velocity.
Key takeaways
- Bitrix24 offers a free entry plan while Close's entry-level Solo plan costs $19/mo.
- Bitrix24 lists 5 pricing tiers compared to Close's 4 pricing tiers.
- Bitrix24 is billed as a flat rate per organization with a fixed number of users included, rather than per seat.
- Close lists built-in calling with Power Dialer, native SMS messaging, and an AI Email Assistant as key features, while Bitrix24 lists basic CRM, sales pipelines, and chat and video calls.
- Gmail is the only integration listed by both Bitrix24 and Close, with Bitrix24 also connecting to Google Calendar, Office 365, and Dropbox, and Close also connecting to Zapier, Slack, and HubSpot.
Reviewed and updated September 4, 2026
Bitrix24 vs Close: CRM Platform Comparison
If you are comparing customer relationship management and sales pipeline tracking tools, Bitrix24 and Close will likely both appear on your radar. They share some surface-level similarities, but the details reveal important differences in pricing, capability, and target audience.
The Quick Answer
By each vendor's own wording, Bitrix24 lists basic crm (deals, contacts) and sales pipelines, while Close lists built-in calling with power dialer and native sms messaging. A capability both offer can appear under different names, so read both feature lists below.
Bitrix24 offers a lower entry point at $0/mo compared to Close at $19/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Bitrix24 is Bitrix24 is an all-in-one platform to manage a team and run sales, combining CRM, tasks and projects, chat and video calls, a website builder and telephony. Paid plans are billed as a flat rate per organization that includes a fixed number of users rather than per seat.
Close is A CRM built specifically for inside sales teams, with built-in calling, SMS, and email functionality. Close focuses on reducing manual data entry and increasing sales velocity with features like Power Dialer, predictive dialing, and workflow automation.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Free
Solo
Bitrix24 Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 5 GB storage; free for 1-2 users |
| Basic | Contact Sales | includes 5 users; 24 GB storage |
| Standard | Contact Sales | includes 50 users; 100 GB storage |
| Professional | Contact Sales | includes 100 users; 1 TB storage |
| Enterprise | Contact Sales | User-count ladder above the Professional plan |
Source: Bitrix24 Pricing
Close Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Solo | $19/mo | Limited to 10k leads |
| Essentials | $49/mo | - |
| Growth | $109/mo | - |
| Scale | $149/mo | - |
Source: Close Pricing
Pricing Analysis
Bitrix24 is more affordable at the entry level ($0/mo vs $19/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Bitrix24 offers 5 pricing tiers compared to Close's 4, giving you more granularity as you scale.
Bitrix24 includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- and 2 more listed below
- Built-in calling with Power Dialer
- Native SMS messaging
- Email sequences and templates
- Automated workflows
- Predictive dialing
- AI Email Assistant
- and 2 more listed below
Bitrix24 Key Features
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
Close Key Features
- Built-in calling with Power Dialer
- Native SMS messaging
- Email sequences and templates
- Automated workflows
- Predictive dialing
- AI Email Assistant
- Pipeline and activity reporting
- Role-based access and permissions
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Bitrix24
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
Listed only by Close
- Built-in calling with Power Dialer
- Native SMS messaging
- Email sequences and templates
- Automated workflows
- Predictive dialing
- AI Email Assistant
- Pipeline and activity reporting
- Role-based access and permissions
Integration Ecosystem
Bitrix24 Integrations
Bitrix24 connects with: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.
Close Integrations
Close connects with: Zapier, Slack, Gmail, Microsoft Outlook, Zoom, HubSpot, Segment, Calendly.
Shared Integrations
Both tools integrate with: Gmail.
Integrations listed only by Bitrix24: Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.
Integrations listed only by Close: Zapier, Slack, Microsoft Outlook, Zoom, HubSpot, Segment, Calendly.
Use Case Recommendations
Best Fit for Bitrix24
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (10 integrations)
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Close
- Budget-conscious teams looking for an affordable CRM platform
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Feature Comparison Summary
| Feature | Bitrix24 | Close |
|---|---|---|
| Starting Price | Free | $19/mo |
| Top Tier Price | Contact Sales | $149/mo |
| Total Features Listed | 8 | 8 |
| Integrations | 10 | 8 |
| Founded | N/A | 2013 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Bitrix24 and Close both serve the customer relationship management and sales pipeline tracking market. Bitrix24 offers a more accessible entry point, while Close starts at $19/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Bitrix24 and Close for current information.
Frequently asked questions.
Frequently asked questions- Which is cheaper, Bitrix24 or Close?
- Bitrix24 is cheaper at the entry level, offering a free plan compared to Close's Solo plan at $19/mo. Bitrix24's paid tiers are listed as Contact Sales pricing rather than fixed monthly rates, while Close's paid plans go up to $149/mo for the Scale tier.
- What is the main difference between Bitrix24 and Close?
- Bitrix24 is an all-in-one platform combining CRM, tasks and projects, chat and video calls, a website builder, and telephony, billed as a flat rate per organization. Close is a CRM built specifically for inside sales teams, centered on built-in calling, SMS, and email functionality to increase sales velocity.
- Does Close have a power dialer?
- Yes, Close lists built-in calling with a Power Dialer as one of its key features, along with predictive dialing and native SMS messaging. These calling-focused features are part of what distinguishes Close's feature set from Bitrix24's, which does not list a power dialer among its listed features.
- What integrations does Bitrix24 support compared to Close?
- Bitrix24 connects with Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, and Mailchimp. Close connects with Zapier, Slack, Gmail, Microsoft Outlook, Zoom, HubSpot, Segment, and Calendly. Gmail is the only integration both tools share.
- Which CRM is better for sales teams tracking deals from first touch to close?
- Close is positioned as the better fit for sales teams tracking deals from first touch to close, along with managers who need pipeline visibility and forecasting. Bitrix24 is better suited for budget-conscious teams, organizations with complex tech stacks needing broad integration support, and enterprise buyers who prefer custom pricing.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
Connect on LinkedIn →Explore more.
Ready to scale your outreach?
We build GTM engines that book real meetings. See the receipts.
Related articles.
Close vs Membrain: CRM Platform Comparison
Compare Close and Membrain side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
AroundDeal vs Salesflare: Data Enrichment Tool vs CRM Platform Comparison
Compare AroundDeal (data enrichment tool) and Salesflare (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Evaboot vs Microsoft Dynamics 365 Sales: Data Enrichment Tool vs CRM Platform Comparison
Compare Evaboot (data enrichment tool) and Microsoft Dynamics 365 Sales (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Agile CRM vs Copper: CRM Platform Comparison
Compare Agile CRM and Copper side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Agile CRM vs LeadIQ: CRM Platform vs Data Enrichment Tool Comparison
Compare Agile CRM (CRM platform) and LeadIQ (data enrichment tool) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Kommo vs Luru: CRM Platform vs Sales Engagement Platform Comparison
Compare Kommo (CRM platform) and Luru (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.