Close vs EngageBay: CRM Platform Comparison

Close vs EngageBay: CRM Platform Comparison

Close and EngageBay are both CRM platforms. Choosing between them depends on your team size, budget, and specific customer relationship management and sales pipeline tracking requirements. Here is what each vendor publishes about pricing, features, and integrations.

The Quick Answer

By each vendor's own wording, Close lists built-in calling with power dialer and native sms messaging, while EngageBay lists email marketing and landing page builder. A capability both offer can appear under different names, so read both feature lists below.

EngageBay offers a lower entry point at $0/mo compared to Close at $19/mo.

If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.

Understanding the Core Difference

Close is A CRM built specifically for inside sales teams, with built-in calling, SMS, and email functionality. Close focuses on reducing manual data entry and increasing sales velocity with features like Power Dialer, predictive dialing, and workflow automation.

EngageBay is EngageBay lets small businesses manage marketing, sales and customer service in one platform. The CRM sits alongside email marketing, landing pages, live chat and a helpdesk, with a free tier for teams of up to 15 members.

The two platforms take different approaches to solving the same core challenge.

Pricing Comparison

$19/moClose entry plan

Solo

FreeEngageBay entry plan

Free

Close Pricing (as of September 2026)

Source: Close Pricing

EngageBay Pricing (as of September 2026)

Source: EngageBay Pricing

Pricing Analysis

EngageBay offers the lower entry point ($0/mo vs $19/mo). Teams watching their budget will appreciate the savings, especially when starting out.

EngageBay includes a free tier, which is helpful for evaluating the platform without upfront cost.

Features Breakdown

Close lists

• Built-in calling with Power Dialer
• Native SMS messaging
• Email sequences and templates
• Automated workflows
• Predictive dialing
• AI Email Assistant
• and 2 more listed below

EngageBay lists

• Email Marketing
• Landing Page Builder
• Lead Scoring
• Marketing Automation
• Service Automation
• Live Chat
• and 2 more listed below

Close Key Features

• Built-in calling with Power Dialer
• Native SMS messaging
• Email sequences and templates
• Automated workflows
• Predictive dialing
• AI Email Assistant
• Pipeline and activity reporting
• Role-based access and permissions

EngageBay Key Features

• Email Marketing
• Landing Page Builder
• Lead Scoring
• Marketing Automation
• Service Automation
• Live Chat
• Helpdesk
• Custom Reporting

The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.

Listed only by Close

• Built-in calling with Power Dialer
• Native SMS messaging
• Email sequences and templates
• Automated workflows
• Predictive dialing
• AI Email Assistant
• Pipeline and activity reporting
• Role-based access and permissions

Listed only by EngageBay

• Email Marketing
• Landing Page Builder
• Lead Scoring
• Marketing Automation
• Service Automation
• Live Chat
• Helpdesk
• Custom Reporting

Integration Ecosystem

Close Integrations

Close connects with: Zapier, Slack, Gmail, Microsoft Outlook, Zoom, HubSpot, Segment, Calendly.

EngageBay Integrations

EngageBay connects with: Zapier, Shopify, Xero, SendGrid, Mandrill, Stripe, Slack, Twilio, WooCommerce, Google Meet.

Shared Integrations

Both tools integrate with: Zapier, Slack.

Integrations listed only by Close: Gmail, Microsoft Outlook, Zoom, HubSpot, Segment, Calendly.

Integrations listed only by EngageBay: Shopify, Xero, SendGrid, Mandrill, Stripe, Twilio, WooCommerce, Google Meet.

Use Case Recommendations

Best Fit for Close

• Budget-conscious teams looking for an affordable CRM platform
• Sales teams tracking deals from first touch to close
• Managers who need pipeline visibility and forecasting
• Growing teams that need scalable contact management

Best Fit for EngageBay

• Budget-conscious teams looking for an affordable CRM platform
• Organizations with complex tech stacks needing broad integration support (10 integrations)
• Teams that want to start free and scale up as needs grow

Feature Comparison Summary

Getting Started Checklist

1. Define your customer relationship management and sales pipeline tracking requirements and monthly budget
2. Estimate your expected contacts and deals to find the right tier
3. List the integrations your team currently relies on
4. Sign up for free trials or demos of both platforms
5. Run a small test with each tool before making a commitment
6. Evaluate the onboarding experience and support quality

Final Thoughts

Close and EngageBay both serve the customer relationship management and sales pipeline tracking market. EngageBay offers a more accessible entry point, while Close starts at $19/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.

Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.

Pricing and features verified as of September 2026. Visit Close and EngageBay for current information.