Close vs Kommo: CRM Platform Comparison
Compare Close and Kommo side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Close is the better fit for inside sales teams that need built-in calling, SMS, and workflow automation, starting at $19/mo. Kommo suits messenger-based sales teams needing a wide feature set and broad integrations, starting at $25/mo. Close lists 8 key features and 8 integrations, while Kommo lists 11 features and 26 integrations.
Key takeaways
- Close's entry plan, Solo, costs $19/mo and is limited to 10,000 leads.
- Kommo's entry plan, Base, costs $25/mo and includes 2,500 leads per user plus 750 AI credits per user per month.
- Close lists 8 key features including Power Dialer, native SMS messaging, and predictive dialing.
- Kommo lists 11 key features including unified inbox, AI reply suggestions, and dynamic segments with ad platform sync.
- Kommo integrates with 26 tools including WhatsApp Business, TikTok, and Instagram, while Close integrates with 8 tools including HubSpot, Zoom, and Segment.
Reviewed and updated September 4, 2026
Close vs Kommo: CRM Platform Comparison
Close and Kommo compete head-to-head in the customer relationship management and sales pipeline tracking space. This guide compares their pricing tiers, feature sets, and integration ecosystems to help you make a confident decision.
The Quick Answer
By each vendor's own wording, Close lists built-in calling with power dialer and native sms messaging, while Kommo lists sales pipelines and unified inbox. A capability both offer can appear under different names, so read both feature lists below.
Close offers a lower entry point at $19/mo compared to Kommo at $25/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Close is A CRM built specifically for inside sales teams, with built-in calling, SMS, and email functionality. Close focuses on reducing manual data entry and increasing sales velocity with features like Power Dialer, predictive dialing, and workflow automation.
Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Solo
Base
Close Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Solo | $19/mo | Limited to 10k leads |
| Essentials | $49/mo | - |
| Growth | $109/mo | - |
| Scale | $149/mo | - |
Source: Close Pricing
Kommo Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Base | $25/mo | 2,500 leads per user; 750 AI credits per user/month |
| Advanced | $35/mo | 5,000 leads per user; 1,250 AI credits per user/month |
| Pro | $45/mo | 10,000 leads per user; 2,250 AI credits per user/month |
| Enterprise | Contact Sales | - |
Source: Kommo Pricing
Pricing Analysis
Close is more affordable at the entry level ($19/mo vs $25/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Features Breakdown
- Built-in calling with Power Dialer
- Native SMS messaging
- Email sequences and templates
- Automated workflows
- Predictive dialing
- AI Email Assistant
- and 2 more listed below
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- and 5 more listed below
Close Key Features
- Built-in calling with Power Dialer
- Native SMS messaging
- Email sequences and templates
- Automated workflows
- Predictive dialing
- AI Email Assistant
- Pipeline and activity reporting
- Role-based access and permissions
Kommo Key Features
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Close
- Built-in calling with Power Dialer
- Native SMS messaging
- Email sequences and templates
- Automated workflows
- Predictive dialing
- AI Email Assistant
- Pipeline and activity reporting
- Role-based access and permissions
Listed only by Kommo
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Integration Ecosystem
Close Integrations
Close connects with: Zapier, Slack, Gmail, Microsoft Outlook, Zoom, HubSpot, Segment, Calendly.
Kommo Integrations
Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Shared Integrations
Both tools integrate with: Zapier, Slack, Gmail, Calendly.
Integrations listed only by Close: Microsoft Outlook, Zoom, HubSpot, Segment.
Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, CloudTalk, Google Calendar, Google Sheets.
Use Case Recommendations
Best Fit for Close
- Budget-conscious teams looking for an affordable CRM platform
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Best Fit for Kommo
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (11 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (26 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | Close | Kommo |
|---|---|---|
| Starting Price | $19/mo | $25/mo |
| Top Tier Price | $149/mo | Contact Sales |
| Total Features Listed | 8 | 11 |
| Integrations | 8 | 26 |
| Founded | 2013 | N/A |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Close and Kommo both serve the customer relationship management and sales pipeline tracking market. Close offers a more accessible entry point at $19/mo, while Kommo starts at $25/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Close and Kommo for current information.
Frequently asked questions.
Frequently asked questions- Which is cheaper, Close or Kommo?
- Close is cheaper at the entry level, priced at $19/mo for its Solo plan compared to Kommo's Base plan at $25/mo. Close's Solo plan is limited to 10,000 leads, while Kommo's Base plan includes 2,500 leads per user and 750 AI credits per user per month.
- What is the main difference between Close and Kommo?
- Close is built specifically for inside sales teams with built-in calling, SMS, and email functionality designed to reduce manual data entry and increase sales velocity. Kommo is an AI-powered CRM built for messenger-based sales, offering a unified inbox across channels like WhatsApp and Instagram plus AI reply and task suggestions.
- Does Close or Kommo have more integrations?
- Kommo has more integrations, listing 26 including WhatsApp Business, TikTok, Facebook Messenger, and Shopify. Close lists 8 integrations including Zapier, Slack, Gmail, Microsoft Outlook, Zoom, HubSpot, Segment, and Calendly. Both tools share 4 integrations: Zapier, Slack, Gmail, and Calendly.
- Which CRM is better for messenger-based sales, Close or Kommo?
- Kommo is better suited for messenger-based sales since it is built as an AI-powered CRM with a unified inbox across WhatsApp, Instagram, and other messaging channels. Close, by contrast, focuses on built-in calling, SMS, and email functionality for inside sales teams rather than messenger channels.
- Is Close or Kommo better for a budget-conscious team?
- Both Close and Kommo are recommended as good fits for budget-conscious teams looking for an affordable CRM platform, according to their use case recommendations. However, Close has the lower entry price at $19/mo compared to Kommo's $25/mo, which may matter for teams with especially tight budgets.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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