Close vs Kommo: CRM Platform Comparison

Close vs Kommo: CRM Platform Comparison

Close and Kommo compete head-to-head in the customer relationship management and sales pipeline tracking space. This guide compares their pricing tiers, feature sets, and integration ecosystems to help you make a confident decision.

The Quick Answer

By each vendor's own wording, Close lists built-in calling with power dialer and native sms messaging, while Kommo lists sales pipelines and unified inbox. A capability both offer can appear under different names, so read both feature lists below.

Close offers a lower entry point at $19/mo compared to Kommo at $25/mo.

If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.

Understanding the Core Difference

Close is A CRM built specifically for inside sales teams, with built-in calling, SMS, and email functionality. Close focuses on reducing manual data entry and increasing sales velocity with features like Power Dialer, predictive dialing, and workflow automation.

Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.

The two platforms take different approaches to solving the same core challenge.

Pricing Comparison

$19/moClose entry plan

Solo

$25/moKommo entry plan

Base

Close Pricing (as of September 2026)

Source: Close Pricing

Kommo Pricing (as of September 2026)

Source: Kommo Pricing

Pricing Analysis

Close is more affordable at the entry level ($19/mo vs $25/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.

Features Breakdown

Close lists

• Built-in calling with Power Dialer
• Native SMS messaging
• Email sequences and templates
• Automated workflows
• Predictive dialing
• AI Email Assistant
• and 2 more listed below

Kommo lists

• Sales pipelines
• Unified inbox
• Dashboard
• Calendar
• AI reply suggestions
• AI task suggestions
• and 5 more listed below

Close Key Features

• Built-in calling with Power Dialer
• Native SMS messaging
• Email sequences and templates
• Automated workflows
• Predictive dialing
• AI Email Assistant
• Pipeline and activity reporting
• Role-based access and permissions

Kommo Key Features

• Sales pipelines
• Unified inbox
• Dashboard
• Calendar
• AI reply suggestions
• AI task suggestions
• AI summaries
• AI writing assistance
• Booking page and scheduling link
• Dynamic segments and audience sync to ad platforms
• Sales and marketing analytics

The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.

Listed only by Close

• Built-in calling with Power Dialer
• Native SMS messaging
• Email sequences and templates
• Automated workflows
• Predictive dialing
• AI Email Assistant
• Pipeline and activity reporting
• Role-based access and permissions

Listed only by Kommo

• Sales pipelines
• Unified inbox
• Dashboard
• Calendar
• AI reply suggestions
• AI task suggestions
• AI summaries
• AI writing assistance
• Booking page and scheduling link
• Dynamic segments and audience sync to ad platforms
• Sales and marketing analytics

Integration Ecosystem

Close Integrations

Close connects with: Zapier, Slack, Gmail, Microsoft Outlook, Zoom, HubSpot, Segment, Calendly.

Kommo Integrations

Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.

Shared Integrations

Both tools integrate with: Zapier, Slack, Gmail, Calendly.

Integrations listed only by Close: Microsoft Outlook, Zoom, HubSpot, Segment.

Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, CloudTalk, Google Calendar, Google Sheets.

Use Case Recommendations

Best Fit for Close

• Budget-conscious teams looking for an affordable CRM platform
• Sales teams tracking deals from first touch to close
• Managers who need pipeline visibility and forecasting
• Growing teams that need scalable contact management

Best Fit for Kommo

• Budget-conscious teams looking for an affordable CRM platform
• Teams that need a wide feature set (11 capabilities listed)
• Organizations with complex tech stacks needing broad integration support (26 integrations)
• Enterprise buyers who prefer custom pricing and dedicated support

Feature Comparison Summary

Getting Started Checklist

1. Define your customer relationship management and sales pipeline tracking requirements and monthly budget
2. Estimate your expected contacts and deals to find the right tier
3. List the integrations your team currently relies on
4. Sign up for free trials or demos of both platforms
5. Run a small test with each tool before making a commitment
6. Evaluate the onboarding experience and support quality

Final Thoughts

Close and Kommo both serve the customer relationship management and sales pipeline tracking market. Close offers a more accessible entry point at $19/mo, while Kommo starts at $25/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.

Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.

Pricing and features verified as of September 2026. Visit Close and Kommo for current information.