Close vs Koncert: CRM Platform vs Sales Engagement Platform Comparison
Compare Close (CRM platform) and Koncert (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Close is a CRM platform built for inside sales teams with built-in calling, native SMS, and pipeline tracking, starting at $19 per month. Koncert is a sales engagement platform centered on multi-channel sequencing and five AI dialers, priced only through custom sales quotes. Teams needing pipeline management choose Close, teams needing multi-channel outreach coordination choose Koncert, and many run both.
Key takeaways
- Close's entry plan, Solo, costs $19/mo and is limited to 10k leads, with Essentials at $49/mo, Growth at $109/mo, and Scale at $149/mo.
- Koncert prices all four plans, Melody, Symphony, Melody+, and Symphony+, through custom sales quotes rather than published prices.
- Koncert's AI Parallel Dialer can run 1 to 5 lines simultaneously, while its separate AI Flow Dialer runs a single line.
- Close and Koncert share only two listed integrations, Slack and HubSpot, with Close also connecting to Zapier, Gmail, and Zoom, and Koncert also connecting to Salesforce, Outreach, and SalesLoft.
- Close lists features such as Predictive dialing and an AI Email Assistant, while Koncert lists features such as Whisper Mode for live coaching and DataGenie waterfall data enrichment.
Reviewed and updated September 2, 2026
Close vs Koncert: CRM Platform vs Sales Engagement Platform Comparison
Close (CRM platform) and Koncert (sales engagement platform) sit next to each other in many outbound stacks. They are not substitutes for each other on every job, so this comparison covers pricing, features, and integrations for each and points out where the two meet.
The Quick Answer
Close is a CRM platform for customer relationship management and sales pipeline tracking; Koncert is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, Close lists built-in calling with power dialer and native sms messaging, and Koncert lists koncert cadence multi-channel sequencer across calls, emails, text, video and social and ai parallel dialer running 1 to 5 lines.
Close publishes an entry price of $19/mo; Koncert uses custom pricing, so the two cannot be compared on list price.
If your priority is organizing contacts, tracking deals, and forecasting revenue, Close is the one built for it; for coordinating outreach across email, phone, and social channels, that is Koncert. Many teams run one of each.
Understanding the Core Difference
Close is A CRM built specifically for inside sales teams, with built-in calling, SMS, and email functionality. Close focuses on reducing manual data entry and increasing sales velocity with features like Power Dialer, predictive dialing, and workflow automation.
Koncert is Multi-channel sales engagement platform built around five sales dialers plus Koncert Cadence, a sequencer that runs phone, email, video, text and social touchpoints with bi-directional CRM sync.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Solo
Melody (AI Flow Dialer)
Close Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Solo | $19/mo | Limited to 10k leads |
| Essentials | $49/mo | - |
| Growth | $109/mo | - |
| Scale | $149/mo | - |
Source: Close Pricing
Koncert Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Melody (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony (AI Parallel Dialer) | Contact Sales | 1 to 4 lines |
| Melody+ (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony+ (AI Parallel Dialer) | Contact Sales | 1 to 5 lines |
Source: Koncert Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Features Breakdown
- Built-in calling with Power Dialer
- Native SMS messaging
- Email sequences and templates
- Automated workflows
- Predictive dialing
- AI Email Assistant
- and 2 more listed below
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- and 4 more listed below
Close Key Features
- Built-in calling with Power Dialer
- Native SMS messaging
- Email sequences and templates
- Automated workflows
- Predictive dialing
- AI Email Assistant
- Pipeline and activity reporting
- Role-based access and permissions
Koncert Key Features
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Close
- Built-in calling with Power Dialer
- Native SMS messaging
- Email sequences and templates
- Automated workflows
- Predictive dialing
- AI Email Assistant
- Pipeline and activity reporting
- Role-based access and permissions
Listed only by Koncert
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
Integration Ecosystem
Close Integrations
Close connects with: Zapier, Slack, Gmail, Microsoft Outlook, Zoom, HubSpot, Segment, Calendly.
Koncert Integrations
Koncert connects with: Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, Apollo.io.
Shared Integrations
Both tools integrate with: Slack, HubSpot.
Integrations listed only by Close: Zapier, Gmail, Microsoft Outlook, Zoom, Segment, Calendly.
Integrations listed only by Koncert: Salesforce, Outreach, SalesLoft, Gong, Apollo.io.
Use Case Recommendations
Best Fit for Close
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (8 integrations)
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Best Fit for Koncert
- Teams that need a wide feature set (10 capabilities listed)
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
Feature Comparison Summary
| Feature | Close | Koncert |
|---|---|---|
| Starting Price | $19/mo | Contact Sales |
| Top Tier Price | $149/mo | Contact Sales |
| Total Features Listed | 8 | 10 |
| Integrations | 8 | 7 |
| Founded | 2013 | N/A |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Close serves the customer relationship management and sales pipeline tracking side of an outbound stack and Koncert the multi-channel sales outreach and engagement tracking side. Close publishes an entry price of $19/mo, while Koncert uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Close and Koncert for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Close and Koncert?
- Close is a CRM platform for managing contacts, deals, and pipeline, while Koncert is a sales engagement platform for coordinating multi-channel outreach. Close includes built-in calling and native SMS, and Koncert centers on Koncert Cadence, a sequencer spanning calls, email, text, video, and social touchpoints.
- How much does Close cost compared to Koncert?
- Close publishes a Solo plan starting at $19/mo, with Essentials at $49/mo, Growth at $109/mo, and Scale at $149/mo. Koncert does not publish prices for any of its four plans, Melody, Symphony, Melody+, and Symphony+, and requires contacting sales for a quote.
- Can Close and Koncert be used together?
- Yes, many teams run both since they serve different jobs in an outbound stack. Close handles CRM functions like pipeline tracking and deal forecasting, while Koncert handles multi-channel outreach through its dialers and Cadence sequencer, and the two share integrations with Slack and HubSpot.
- What integrations does Koncert support that Close doesn't?
- Koncert lists integrations with Salesforce, Outreach, SalesLoft, and Gong that are not listed among Close's integrations. Close, in turn, lists Zapier, Gmail, Microsoft Outlook, Zoom, Segment, and Calendly that Koncert does not list. Both platforms share integrations with Slack and HubSpot.
- Which tool is better for outbound calling, Close or Koncert?
- Koncert is built specifically around calling, with five dialers including an AI Parallel Dialer running 1 to 5 lines and an AI Flow Dialer for single-line calling, plus features like Whisper Mode and Remote Coach. Close also offers built-in calling with a Power Dialer and predictive dialing as part of its broader CRM feature set.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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