Gong vs Koncert: Sales Engagement Platform Comparison
Compare Gong and Koncert side by side. See pricing, features, and integrations to choose the right sales engagement platform for your needs.
Gong and Koncert both use custom, contact-sales pricing, so the choice comes down to fit. Gong is a Revenue AI platform built for call recording, deal intelligence, and coaching insights. Koncert is a multi-channel sales engagement platform built around five dialers plus Koncert Cadence, a sequencer covering calls, emails, text, video, and social with bi-directional CRM sync.
Key takeaways
- Both Gong and Koncert use custom, contact-sales pricing rather than published tiers.
- Koncert lists 4 pricing tiers (Melody, Symphony, Melody+, Symphony+) compared to Gong's single listed platform tier.
- Koncert's AI Parallel Dialer runs 1 to 5 lines, while its AI Flow Dialer is a single-line power dialer.
- Gong and Koncert share five integrations: Salesforce, HubSpot, Slack, Outreach, and Salesloft.
- Gong integrates with tools Koncert does not list, including Microsoft Dynamics 365, Zoom, Microsoft Teams, Google Meet, Webex, Gmail, and Microsoft Outlook.
Reviewed and updated September 2, 2026
Gong vs Koncert: Sales Engagement Platform Comparison
Gong and Koncert compete head-to-head in the multi-channel sales outreach and engagement tracking space. This guide compares their pricing tiers, feature sets, and integration ecosystems to help you make a confident decision.
The Quick Answer
By each vendor's own wording, Gong lists ai-powered call recording and transcription and deal intelligence and risk alerts, while Koncert lists koncert cadence multi-channel sequencer across calls, emails, text, video and social and ai parallel dialer running 1 to 5 lines. A capability both offer can appear under different names, so read both feature lists below.
Both Gong and Koncert use custom pricing, so the decision comes down to features and workflow fit.
If your priority is coordinating outreach across email, phone, and social channels, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Gong is Revenue AI platform that captures and analyzes customer interactions across calls, emails, and meetings to deliver deal intelligence, forecasting, and sales coaching insights.
Koncert is Multi-channel sales engagement platform built around five sales dialers plus Koncert Cadence, a sequencer that runs phone, email, video, text and social touchpoints with bi-directional CRM sync.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Gong Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Gong (platform) | Contact Sales |
Source: Gong Pricing
Koncert Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Melody (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony (AI Parallel Dialer) | Contact Sales | 1 to 4 lines |
| Melody+ (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony+ (AI Parallel Dialer) | Contact Sales | 1 to 5 lines |
Source: Koncert Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Koncert offers 4 pricing tiers compared to Gong's 1, giving you more granularity as you scale.
Features Breakdown
- AI-powered call recording and transcription
- Deal intelligence and risk alerts
- Revenue forecasting with pipeline analytics
- Sales engagement sequences (Engage module)
- Coaching insights and talk-track analysis
- Email and web conferencing capture
- and 4 more listed below
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- and 4 more listed below
Gong Key Features
- AI-powered call recording and transcription
- Deal intelligence and risk alerts
- Revenue forecasting with pipeline analytics
- Sales engagement sequences (Engage module)
- Coaching insights and talk-track analysis
- Email and web conferencing capture
- Smart trackers for competitive mentions
- Team and rep performance dashboards
- Data Cloud for revenue data warehouse
- Ask Anything AI-generated insights
Koncert Key Features
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Gong
- AI-powered call recording and transcription
- Deal intelligence and risk alerts
- Revenue forecasting with pipeline analytics
- Sales engagement sequences (Engage module)
- Coaching insights and talk-track analysis
- Email and web conferencing capture
- Smart trackers for competitive mentions
- Team and rep performance dashboards
- Data Cloud for revenue data warehouse
- Ask Anything AI-generated insights
Listed only by Koncert
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
Integration Ecosystem
Gong Integrations
Gong connects with: Salesforce, HubSpot, Microsoft Dynamics 365, Zoom, Microsoft Teams, Google Meet, Webex, Gmail, Microsoft Outlook, Slack, Outreach, Salesloft.
Koncert Integrations
Koncert connects with: Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, Apollo.io.
Shared Integrations
Both tools integrate with: Salesforce, HubSpot, Slack, Outreach, Salesloft.
Integrations listed only by Gong: Microsoft Dynamics 365, Zoom, Microsoft Teams, Google Meet, Webex, Gmail, Microsoft Outlook.
Integrations listed only by Koncert: Gong, Apollo.io.
Use Case Recommendations
Best Fit for Gong
- Organizations with complex tech stacks needing broad integration support (12 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
Best Fit for Koncert
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
- Revenue teams coordinating email, phone, and social touches
Feature Comparison Summary
| Feature | Gong | Koncert |
|---|---|---|
| Starting Price | Contact Sales | Contact Sales |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 10 | 10 |
| Integrations | 12 | 7 |
| Founded | 2015 | N/A |
Getting Started Checklist
- Define your multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Gong and Koncert both serve the multi-channel sales outreach and engagement tracking market. Gong and Koncert both use custom pricing, so weigh the specific features that matter most for your workflow against the quotes you are given. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Gong and Koncert for current information.
Frequently asked questions.
Frequently asked questions- What's the main difference between Gong and Koncert?
- Gong is a Revenue AI platform that captures and analyzes calls, emails, and meetings to deliver deal intelligence, forecasting, and coaching insights. Koncert is a multi-channel sales engagement platform built around five sales dialers plus Koncert Cadence, a sequencer that runs phone, email, video, text, and social touchpoints with bi-directional CRM sync.
- How much does Gong cost compared to Koncert?
- Both Gong and Koncert use custom, contact-sales pricing, so neither publishes a fixed price. Gong lists a single platform tier, while Koncert lists four tiers (Melody, Symphony, Melody+, Symphony+), giving buyers more granularity to reach out for quotes based on usage needs.
- Does Koncert offer a parallel dialer?
- Yes, Koncert's Symphony and Symphony+ plans include an AI Parallel Dialer, with Symphony running 1 to 4 lines and Symphony+ running 1 to 5 lines. Koncert also offers Melody and Melody+, which are single-line AI Flow Dialers, as separate plan options.
- Which CRMs and tools do Gong and Koncert integrate with?
- Gong and Koncert both integrate with Salesforce, HubSpot, Slack, Outreach, and Salesloft. Gong additionally connects with Microsoft Dynamics 365, Zoom, Microsoft Teams, Google Meet, Webex, Gmail, and Microsoft Outlook, while Koncert also lists integrations with Gong itself and Apollo.io.
- Which tool is better for coaching sales reps, Gong or Koncert?
- Gong lists coaching insights and talk-track analysis as part of its feature set, drawing on call recording and transcription data. Koncert lists Remote Coach for live and recorded call listening and Whisper Mode for live coaching during a call, so both platforms offer coaching capabilities under different names.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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