Kixie vs Microsoft Dynamics 365 Sales: Sales Engagement Platform vs CRM Platform Comparison
Compare Kixie (sales engagement platform) and Microsoft Dynamics 365 Sales (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Kixie is a sales engagement platform built for multi-channel outbound calling, texting, and cadence automation, while Microsoft Dynamics 365 Sales is a CRM platform for pipeline tracking, forecasting, and customer relationship management. Microsoft Dynamics 365 Sales publishes an entry price of $65 per month; Kixie uses custom pricing. Many teams run both tools together rather than choosing one over the other.
Key takeaways
- Microsoft Dynamics 365 Sales publishes an entry price of $65 per month for its Professional plan.
- Kixie uses custom, contact-sales pricing across its three plans: Professional, Single-Line PowerDialer, and Multi-Line PowerDialer.
- Microsoft Dynamics 365 Sales offers four pricing tiers compared to Kixie's three tiers.
- Both platforms list conversation intelligence as a shared capability.
- Kixie integrates with HubSpot, Salesforce, Zoho, Pipedrive, and Zapier.
- Dynamics 365 Sales Premium includes 1,000 Copilot Credits per user per month.
Reviewed and updated September 4, 2026
Kixie vs Microsoft Dynamics 365 Sales: Sales Engagement Platform vs CRM Platform Comparison
Kixie (sales engagement platform) and Microsoft Dynamics 365 Sales (CRM platform) sit next to each other in many outbound stacks. They are not substitutes for each other on every job, so this comparison covers pricing, features, and integrations for each and points out where the two meet.
The Quick Answer
Kixie is a sales engagement platform for multi-channel sales outreach and engagement tracking; Microsoft Dynamics 365 Sales is a CRM platform for customer relationship management and sales pipeline tracking. By each vendor's own wording, Kixie lists outbound call & text cadences and bi-directional crm integration, and Microsoft Dynamics 365 Sales lists sales force automation and microsoft 365 interoperation.
Microsoft Dynamics 365 Sales publishes an entry price of $65/mo; Kixie uses custom pricing, so the two cannot be compared on list price.
If your priority is coordinating outreach across email, phone, and social channels, Kixie is the one built for it; for organizing contacts, tracking deals, and forecasting revenue, that is Microsoft Dynamics 365 Sales. Many teams run one of each.
Understanding the Core Difference
Kixie is AI-powered sales communications platform combining a multi-line power dialer, business SMS and a contact center with bi-directional CRM integration. Runs automated outbound calling and texting cadences and adds conversation intelligence for call analysis and coaching.
Microsoft Dynamics 365 Sales is Dynamics 365 Sales is Microsoft's sales force automation product, covering pipeline, reporting and dashboards with contextual insights and Copilot AI. It interoperates with Microsoft 365 and pairs with LinkedIn Sales Navigator through the Microsoft Relationship Sales offer.
Both platforms offer conversation intelligence. Where they diverge is in their approach to pricing tiers and advanced capabilities.
Pricing Comparison
Professional Plan
Dynamics 365 Sales Professional
Kixie Pricing (as of September 2026)
| Plan | Price | Emails |
|---|---|---|
| Professional Plan | Contact Sales | Unlimited Minutes for US/Canada calls |
| Single-Line PowerDialer | Contact Sales | Unlimited Minutes for US/Canada calls; 1-line PowerDialer |
| Multi-Line PowerDialer | Contact Sales | Unlimited Minutes for US/Canada calls; PowerDial up to 4 lines |
Source: Kixie Pricing
Microsoft Dynamics 365 Sales Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Dynamics 365 Sales Professional | $65/mo | - |
| Dynamics 365 Sales Enterprise Edition | $105/mo | - |
| Dynamics 365 Sales Premium | $150/mo | 1,000 Copilot Credits per user/month |
| Microsoft Relationship Sales | Contact Sales | Requires a 10-seat minimum |
Source: Microsoft Dynamics 365 Sales Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Microsoft Dynamics 365 Sales offers 4 pricing tiers compared to Kixie's 3, giving you more granularity as you scale.
Features Breakdown
- Outbound Call & Text Cadences
- Bi-Directional CRM Integration
- Click-to-Call / Click-to-Text
- SMS Templates
- Team SMS
- Voicemail Drop
- and 5 more listed below
- Conversation Intelligence
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- and 1 more listed below
Kixie Key Features
- Outbound Call & Text Cadences
- Bi-Directional CRM Integration
- Click-to-Call / Click-to-Text
- SMS Templates
- Team SMS
- Voicemail Drop
- Live Call Coaching
- IVR Auto-Attendant
- Call Recording
- ConnectionBoost
- Conversation Intelligence
- Developer API
Microsoft Dynamics 365 Sales Key Features
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Shared Capabilities
Both Kixie and Microsoft Dynamics 365 Sales include:
- Conversation Intelligence
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Kixie
- Outbound Call & Text Cadences
- Bi-Directional CRM Integration
- Click-to-Call / Click-to-Text
- SMS Templates
- Team SMS
- Voicemail Drop
- Live Call Coaching
- IVR Auto-Attendant
- Call Recording
- ConnectionBoost
- Developer API
Listed only by Microsoft Dynamics 365 Sales
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Integration Ecosystem
Kixie Integrations
Kixie connects with: HubSpot, Salesforce, Zoho, Pipedrive, Zapier.
Microsoft Dynamics 365 Sales Integrations
Microsoft Dynamics 365 Sales connects with: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Integrations listed only by Kixie: HubSpot, Salesforce, Zoho, Pipedrive, Zapier.
Integrations listed only by Microsoft Dynamics 365 Sales: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Use Case Recommendations
Best Fit for Kixie
- Teams that need a wide feature set (12 capabilities listed)
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
Best Fit for Microsoft Dynamics 365 Sales
- Organizations with complex tech stacks needing broad integration support (6 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Feature Comparison Summary
| Feature | Kixie | Microsoft Dynamics 365 Sales |
|---|---|---|
| Starting Price | Contact Sales | $65/mo |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 12 | 8 |
| Integrations | 5 | 6 |
Getting Started Checklist
- Define your multi-channel sales outreach and engagement tracking and customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected sequences and engagement actions and contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Kixie serves the multi-channel sales outreach and engagement tracking side of an outbound stack and Microsoft Dynamics 365 Sales the customer relationship management and sales pipeline tracking side. Microsoft Dynamics 365 Sales publishes an entry price of $65/mo, while Kixie uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Kixie and Microsoft Dynamics 365 Sales for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Kixie and Microsoft Dynamics 365 Sales?
- Kixie is a sales engagement platform focused on multi-channel outbound calling, texting, and cadence tracking, while Microsoft Dynamics 365 Sales is a CRM platform focused on organizing contacts, tracking deals, and forecasting revenue. They serve different core jobs, so many teams use both together rather than picking one.
- How much does Kixie cost compared to Microsoft Dynamics 365 Sales?
- Microsoft Dynamics 365 Sales publishes an entry price of $65 per month for its Professional plan, with Enterprise Edition at $105 per month and Premium at $150 per month. Kixie does not publish list pricing and instead uses contact-sales pricing across its Professional, Single-Line PowerDialer, and Multi-Line PowerDialer plans, so the two cannot be compared directly on price.
- Do Kixie and Microsoft Dynamics 365 Sales share any features?
- Yes, both platforms list conversation intelligence as a capability on their own feature pages. Beyond that shared item, their listed features diverge: Kixie emphasizes outbound call and text cadences, click-to-call, and voicemail drop, while Microsoft Dynamics 365 Sales emphasizes sales force automation, reporting dashboards, and Copilot capabilities.
- What integrations does Kixie support?
- Kixie connects with HubSpot, Salesforce, Zoho, Pipedrive, and Zapier, according to the article. This lets it plug into common CRM platforms as a bi-directional add-on for outbound calling and texting.
- Which tool is a better fit for coordinating multi-channel outreach?
- Kixie is the better fit for coordinating outreach across email, phone, and social channels, since it is built specifically for multi-channel sales engagement and cadence automation. Microsoft Dynamics 365 Sales is better suited for organizing contacts, tracking deals, and forecasting revenue as a CRM platform.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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