Kommo vs Pipeline CRM: CRM Platform Comparison
Compare Kommo and Pipeline CRM side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Kommo and Pipeline CRM are both sales pipeline and contact management platforms, but they differ in focus and price. Kommo starts at $25 per month and centers on messenger-based selling with AI reply and task suggestions across WhatsApp, Instagram, and other channels. Pipeline CRM starts at $29 per month and focuses on pipeline management, contact management, and reporting with unlimited file storage.
Key takeaways
- Kommo's entry-level Base plan costs $25 per month, while Pipeline CRM's entry-level Start plan costs $29 per month.
- Kommo's Base plan includes 2,500 leads per user and 750 AI credits per user per month, while Pipeline CRM's Start plan includes one sales pipeline and 250 active deals per account.
- Kommo lists 11 features on its own page, including sales pipelines, a unified inbox, AI reply and task suggestions, and dynamic segments with ad platform sync.
- Pipeline CRM lists 8 features on its own page, including pipeline management, contact management, deal and activity reporting, and unlimited file storage.
- The two platforms share only Zapier and Mailchimp as common integrations, while Kommo separately connects to WhatsApp Business, Instagram, and Telegram, and Pipeline CRM separately connects to QuickBooks, Apollo, and ZoomInfo.
Reviewed and updated September 4, 2026
Kommo vs Pipeline CRM: CRM Platform Comparison
Kommo and Pipeline CRM compete head-to-head in the customer relationship management and sales pipeline tracking space. This guide compares their pricing tiers, feature sets, and integration ecosystems to help you make a confident decision.
The Quick Answer
By each vendor's own wording, Kommo lists sales pipelines and unified inbox, while Pipeline CRM lists pipeline management and contact management. A capability both offer can appear under different names, so read both feature lists below.
Kommo offers a lower entry point at $25/mo compared to Pipeline CRM at $29/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.
Pipeline CRM is Pipeline CRM, formerly PipelineDeals, is sales CRM software and a pipeline management system. Every plan includes pipeline management, contact management, deal and activity reporting, and unlimited file storage.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Base
Start
Kommo Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Base | $25/mo | 2,500 leads per user; 750 AI credits per user/month |
| Advanced | $35/mo | 5,000 leads per user; 1,250 AI credits per user/month |
| Pro | $45/mo | 10,000 leads per user; 2,250 AI credits per user/month |
| Enterprise | Contact Sales | - |
Source: Kommo Pricing
Pipeline CRM Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Start | $29/mo | 1 Sales Pipeline; 250 Deals per account (Active deals) |
| Develop | $39/mo | 2 Sales Pipeline; 2,500 Deals per account (Active deals) |
| Grow | $59/mo | 5 Sales Pipeline; Unlimited Deals per account (Active deals) |
| Enterprise | Contact Sales | 20 Sales Pipeline; Unlimited Deals per account (Active deals) |
Source: Pipeline CRM Pricing
Pricing Analysis
Kommo is more affordable at the entry level ($25/mo vs $29/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Features Breakdown
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- and 5 more listed below
- Pipeline management
- Contact management
- Deal and activity reporting
- Unlimited file storage
- Kanban view
- Map Views
- and 2 more listed below
Kommo Key Features
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Pipeline CRM Key Features
- Pipeline management
- Contact management
- Deal and activity reporting
- Unlimited file storage
- Kanban view
- Map Views
- Mobile App
- Data Enrichment and Email Validation add-ons
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Kommo
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Listed only by Pipeline CRM
- Pipeline management
- Contact management
- Deal and activity reporting
- Unlimited file storage
- Kanban view
- Map Views
- Mobile App
- Data Enrichment and Email Validation add-ons
Integration Ecosystem
Kommo Integrations
Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Pipeline CRM Integrations
Pipeline CRM connects with: QuickBooks, Zapier, Mailchimp, Outlook, Google Workspace, Apollo, ZoomInfo, Facebook Lead Ads, LinkedIn Lead Gen Forms, Google Ads Lead Forms.
Shared Integrations
Both tools integrate with: Zapier, Mailchimp.
Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Calendly, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Integrations listed only by Pipeline CRM: QuickBooks, Outlook, Google Workspace, Apollo, ZoomInfo, Facebook Lead Ads, LinkedIn Lead Gen Forms, Google Ads Lead Forms.
Use Case Recommendations
Best Fit for Kommo
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (11 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (26 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Pipeline CRM
- Budget-conscious teams looking for an affordable CRM platform
- Enterprise buyers who prefer custom pricing and dedicated support
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Feature Comparison Summary
| Feature | Kommo | Pipeline CRM |
|---|---|---|
| Starting Price | $25/mo | $29/mo |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 11 | 8 |
| Integrations | 26 | 10 |
| Founded | N/A | 2006 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Kommo and Pipeline CRM both serve the customer relationship management and sales pipeline tracking market. Kommo offers a more accessible entry point at $25/mo, while Pipeline CRM starts at $29/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Kommo and Pipeline CRM for current information.
Frequently asked questions.
Frequently asked questions- Which is cheaper, Kommo or Pipeline CRM?
- Kommo is cheaper at the entry level, starting at $25 per month compared to Pipeline CRM's $29 per month starting price. Kommo's Base plan includes 2,500 leads per user and 750 AI credits per user per month, while Pipeline CRM's Start plan includes one sales pipeline and 250 active deals per account.
- What is the main difference between Kommo and Pipeline CRM?
- Kommo is an AI-powered CRM built for messenger-based sales, offering a unified inbox across WhatsApp, Instagram, and other channels along with AI reply and task suggestions. Pipeline CRM is a sales pipeline management system where every plan includes pipeline management, contact management, deal and activity reporting, and unlimited file storage.
- Does Kommo integrate with WhatsApp and Instagram?
- Yes, Kommo connects with WhatsApp Business, Instagram, Facebook Messenger, TikTok, Telegram, and Viber, among other channels. This messenger-based integration set is a key part of Kommo's design, which is built specifically for sales conducted through chat and messaging apps.
- What integrations does Pipeline CRM offer?
- Pipeline CRM connects with QuickBooks, Zapier, Mailchimp, Outlook, Google Workspace, Apollo, ZoomInfo, Facebook Lead Ads, LinkedIn Lead Gen Forms, and Google Ads Lead Forms. Of these, only Zapier and Mailchimp are also offered by Kommo.
- Which CRM has more features, Kommo or Pipeline CRM?
- Kommo lists 11 features on its own page, including sales pipelines, a unified inbox, AI reply and task suggestions, AI summaries, and dynamic segments with ad platform sync. Pipeline CRM lists 8 features, including pipeline management, contact management, deal and activity reporting, unlimited file storage, and a mobile app.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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