Kommo vs Twozo CRM: CRM Platform Comparison

Kommo vs Twozo CRM: CRM Platform Comparison

If you are comparing customer relationship management and sales pipeline tracking tools, Kommo and Twozo CRM will likely both appear on your radar. They share some surface-level similarities, but the details reveal important differences in pricing, capability, and target audience.

The Quick Answer

By each vendor's own wording, Kommo lists sales pipelines and unified inbox, while Twozo CRM lists deal, contact and activity management and pipeline and contact lifecycle stages. A capability both offer can appear under different names, so read both feature lists below.

Twozo CRM offers a lower entry point at $9.90/mo compared to Kommo at $25/mo.

If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.

Understanding the Core Difference

Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.

Twozo CRM is Twozo is an AI-powered CRM for sales teams with deal, contact and activity management, pipeline and lifecycle stages, dashboards, built-in chat, call and email, an AI email inbox and a mobile app. Plans are per user per month.

The two platforms take different approaches to solving the same core challenge.

Pricing Comparison

$25/moKommo entry plan

Base

$9.90/moTwozo CRM entry plan

Standard

Kommo Pricing (as of September 2026)

Source: Kommo Pricing

Twozo CRM Pricing (as of September 2026)

Source: Twozo CRM Pricing

Pricing Analysis

Twozo CRM offers the lower entry point ($9.90/mo vs $25/mo). Teams watching their budget will appreciate the savings, especially when starting out.

Kommo offers 4 pricing tiers compared to Twozo CRM's 3, giving you more granularity as you scale.

Features Breakdown

Kommo lists

• Sales pipelines
• Unified inbox
• Dashboard
• Calendar
• AI reply suggestions
• AI task suggestions
• and 5 more listed below

Twozo CRM lists

• Deal, contact and activity management
• Pipeline and contact lifecycle stages
• Curated and custom dashboards
• Built-in chat, call and email
• AI email inbox
• Custom fields
• and 2 more listed below

Kommo Key Features

• Sales pipelines
• Unified inbox
• Dashboard
• Calendar
• AI reply suggestions
• AI task suggestions
• AI summaries
• AI writing assistance
• Booking page and scheduling link
• Dynamic segments and audience sync to ad platforms
• Sales and marketing analytics

Twozo CRM Key Features

• Deal, contact and activity management
• Pipeline and contact lifecycle stages
• Curated and custom dashboards
• Built-in chat, call and email
• AI email inbox
• Custom fields
• Mobile app
• Automated workflow

The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.

Listed only by Kommo

• Sales pipelines
• Unified inbox
• Dashboard
• Calendar
• AI reply suggestions
• AI task suggestions
• AI summaries
• AI writing assistance
• Booking page and scheduling link
• Dynamic segments and audience sync to ad platforms
• Sales and marketing analytics

Listed only by Twozo CRM

• Deal, contact and activity management
• Pipeline and contact lifecycle stages
• Curated and custom dashboards
• Built-in chat, call and email
• AI email inbox
• Custom fields
• Mobile app
• Automated workflow

Integration Ecosystem

Kommo Integrations

Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.

Twozo CRM Integrations

Twozo CRM connects with: Zapier, Outlook.

Shared Integrations

Both tools integrate with: Zapier.

Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.

Integrations listed only by Twozo CRM: Outlook.

Use Case Recommendations

Best Fit for Kommo

• Budget-conscious teams looking for an affordable CRM platform
• Teams that need a wide feature set (11 capabilities listed)
• Organizations with complex tech stacks needing broad integration support (26 integrations)
• Enterprise buyers who prefer custom pricing and dedicated support

Best Fit for Twozo CRM

• Budget-conscious teams looking for an affordable CRM platform
• Sales teams tracking deals from first touch to close
• Managers who need pipeline visibility and forecasting
• Growing teams that need scalable contact management

Feature Comparison Summary

Getting Started Checklist

1. Define your customer relationship management and sales pipeline tracking requirements and monthly budget
2. Estimate your expected contacts and deals to find the right tier
3. List the integrations your team currently relies on
4. Sign up for free trials or demos of both platforms
5. Run a small test with each tool before making a commitment
6. Evaluate the onboarding experience and support quality

Final Thoughts

Kommo and Twozo CRM both serve the customer relationship management and sales pipeline tracking market. Twozo CRM offers a more accessible entry point at $9.90/mo, while Kommo starts at $25/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.

Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.

Pricing and features verified as of September 2026. Visit Kommo and Twozo CRM for current information.