Kommo vs Vanillasoft: CRM Platform vs Sales Engagement Platform Comparison
Compare Kommo (CRM platform) and Vanillasoft (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Kommo is a CRM platform built for pipeline tracking and messenger-based sales, priced from $25/mo, while Vanillasoft is a sales engagement platform for multi-channel outreach, dialing, and lead routing, priced on request. They solve different problems, so many teams run Kommo for pipeline management alongside Vanillasoft for outreach execution rather than choosing one over the other.
Key takeaways
- Kommo's entry plan, Base, costs $25/mo and includes 2,500 leads per user and 750 AI credits per user per month.
- Vanillasoft uses custom, contact sales pricing across all four of its plans: Core, Advantage, Enterprise, and Fundraising.
- Kommo lists features such as sales pipelines, a unified inbox, AI reply suggestions, and AI task suggestions.
- Vanillasoft lists features such as queue-based routing that serves the next-best record to each rep and a progressive dialer that automatically dials the next contact.
- Kommo's Vanillasoft's Core, Advantage, Enterprise, and Fundraising plans all include the team's first 5 seats.
Reviewed and updated September 5, 2026
Kommo vs Vanillasoft: CRM Platform vs Sales Engagement Platform Comparison
Sales teams building an outbound stack often weigh Kommo, a CRM platform for customer relationship management and sales pipeline tracking, against Vanillasoft, a sales engagement platform for multi-channel sales outreach and engagement tracking. They cover different parts of the workflow, so this comparison covers what each one does, what each one costs, and where they overlap.
The Quick Answer
Kommo is a CRM platform for customer relationship management and sales pipeline tracking; Vanillasoft is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, Kommo lists sales pipelines and unified inbox, and Vanillasoft lists queue-based routing that serves the next-best record to each rep and progressive dialer with automatic dialing of the next contact.
Kommo publishes an entry price of $25/mo; Vanillasoft uses custom pricing, so the two cannot be compared on list price.
If your priority is organizing contacts, tracking deals, and forecasting revenue, Kommo is the one built for it; for coordinating outreach across email, phone, and social channels, that is Vanillasoft. Many teams run one of each.
Understanding the Core Difference
Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.
Vanillasoft is All-in-one sales engagement platform with queue-based lead routing, real-time lead management, auto-dialer and multi-channel automation for email, SMS and calling.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Base
Core
Kommo Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Base | $25/mo | 2,500 leads per user; 750 AI credits per user/month |
| Advanced | $35/mo | 5,000 leads per user; 1,250 AI credits per user/month |
| Pro | $45/mo | 10,000 leads per user; 2,250 AI credits per user/month |
| Enterprise | Contact Sales | - |
Source: Kommo Pricing
Vanillasoft Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Core | Contact Sales | Includes your team's first 5 seats |
| Advantage | Contact Sales | Includes your team's first 5 seats |
| Enterprise | Contact Sales | Includes your team's first 5 seats |
| Fundraising | Contact Sales | Includes your team's first 5 seats |
Source: Vanillasoft Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Features Breakdown
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- and 5 more listed below
- Queue-based routing that serves the next-best record to each rep
- Progressive dialer with automatic dialing of the next contact
- Enterprise grade VoIP with preview or progressive dialing
- Sales automation for email, SMS, call recording and transcription
- Speed to lead and personal lead management
- SmartCaller Trust and SmartCaller ID
- and 4 more listed below
Kommo Key Features
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Vanillasoft Key Features
- Queue-based routing that serves the next-best record to each rep
- Progressive dialer with automatic dialing of the next contact
- Enterprise grade VoIP with preview or progressive dialing
- Sales automation for email, SMS, call recording and transcription
- Speed to lead and personal lead management
- SmartCaller Trust and SmartCaller ID
- Online appointment scheduler
- Reporting and dashboards
- API access and custom tables
- Single sign-on and IP restrictions
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Kommo
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Listed only by Vanillasoft
- Queue-based routing that serves the next-best record to each rep
- Progressive dialer with automatic dialing of the next contact
- Enterprise grade VoIP with preview or progressive dialing
- Sales automation for email, SMS, call recording and transcription
- Speed to lead and personal lead management
- SmartCaller Trust and SmartCaller ID
- Online appointment scheduler
- Reporting and dashboards
- API access and custom tables
- Single sign-on and IP restrictions
Integration Ecosystem
Kommo Integrations
Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Vanillasoft Integrations
Vanillasoft connects with: Salesforce, DocuSign, Vidyard, Gong, Chorus, Google Meet.
Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Integrations listed only by Vanillasoft: Salesforce, DocuSign, Vidyard, Gong, Chorus, Google Meet.
Use Case Recommendations
Best Fit for Kommo
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (11 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (26 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Vanillasoft
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
- Revenue teams coordinating email, phone, and social touches
Feature Comparison Summary
| Feature | Kommo | Vanillasoft |
|---|---|---|
| Starting Price | $25/mo | Contact Sales |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 11 | 10 |
| Integrations | 26 | 6 |
| Founded | N/A | 2005 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Kommo serves the customer relationship management and sales pipeline tracking side of an outbound stack and Vanillasoft the multi-channel sales outreach and engagement tracking side. Kommo publishes an entry price of $25/mo, while Vanillasoft uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Kommo and Vanillasoft for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Kommo and Vanillasoft?
- Kommo is a CRM platform focused on customer relationship management and sales pipeline tracking, while Vanillasoft is a sales engagement platform focused on multi-channel sales outreach and engagement tracking. They address different parts of the sales workflow rather than competing directly for the same use case.
- How much does Kommo cost compared to Vanillasoft?
- Kommo publishes list pricing starting at $25/mo for its Base plan, rising to $35/mo for Advanced and $45/mo for Pro. Vanillasoft does not publish pricing and instead uses custom, contact sales pricing across all its plans, so the two cannot be compared directly on list price.
- Which features does Vanillasoft offer that Kommo does not list?
- Vanillasoft lists queue-based routing that serves the next-best record to each rep, a progressive dialer with automatic dialing of the next contact, enterprise grade VoIP, sales automation for email, SMS, call recording and transcription, and SmartCaller Trust and SmartCaller ID, none of which appear on Kommo's own feature list.
- Is Kommo better for CRM needs and Vanillasoft better for outreach?
- Yes, according to the comparison, Kommo is built for organizing contacts, tracking deals, and forecasting revenue, while Vanillasoft is built for coordinating outreach across email, phone, and social channels. Many teams use both tools together rather than choosing only one.
- Can Kommo and Vanillasoft be used together?
- Yes, the article notes that many teams run one of each platform since they cover different parts of the sales workflow. Kommo handles pipeline and relationship management while Vanillasoft handles multi-channel outreach execution and lead routing.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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