Koncert vs Microsoft Dynamics 365 Sales: Sales Engagement Platform vs CRM Platform Comparison
Compare Koncert (sales engagement platform) and Microsoft Dynamics 365 Sales (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Koncert is a sales engagement platform built for multi-channel outreach across calls, email, text, video and social, while Microsoft Dynamics 365 Sales is a CRM platform for pipeline tracking and forecasting. Microsoft Dynamics 365 Sales starts at $65 per month; Koncert uses custom, contact-sales pricing. Many teams use both together rather than choosing one.
Key takeaways
- Microsoft Dynamics 365 Sales Professional starts at $65/mo, Enterprise Edition costs $105/mo, and Premium costs $150/mo with 1,000 Copilot Credits per user per month.
- Koncert's pricing is custom across all four plans, Melody, Symphony, Melody+, and Symphony+, requiring direct contact with sales.
- Koncert Cadence is a multi-channel sequencer that runs calls, emails, text, video, and social touchpoints with bi-directional CRM sync.
- Microsoft Relationship Sales pairs Dynamics 365 Sales with LinkedIn Sales Navigator but requires a 10-seat minimum.
- Koncert's AI Parallel Dialer can run between 1 and 5 lines at once.
Reviewed and updated September 4, 2026
Koncert vs Microsoft Dynamics 365 Sales: Sales Engagement Platform vs CRM Platform Comparison
Koncert is a sales engagement platform; Microsoft Dynamics 365 Sales is a CRM platform. Whether you need one, the other, or both depends on which part of the workflow you are buying for: multi-channel sales outreach and engagement tracking on one side, customer relationship management and sales pipeline tracking on the other. This guide lays out what each vendor publishes.
The Quick Answer
Koncert is a sales engagement platform for multi-channel sales outreach and engagement tracking; Microsoft Dynamics 365 Sales is a CRM platform for customer relationship management and sales pipeline tracking. By each vendor's own wording, Koncert lists koncert cadence multi-channel sequencer across calls, emails, text, video and social and ai parallel dialer running 1 to 5 lines, and Microsoft Dynamics 365 Sales lists sales force automation and microsoft 365 interoperation.
Microsoft Dynamics 365 Sales publishes an entry price of $65/mo; Koncert uses custom pricing, so the two cannot be compared on list price.
If your priority is coordinating outreach across email, phone, and social channels, Koncert is the one built for it; for organizing contacts, tracking deals, and forecasting revenue, that is Microsoft Dynamics 365 Sales. Many teams run one of each.
Understanding the Core Difference
Koncert is Multi-channel sales engagement platform built around five sales dialers plus Koncert Cadence, a sequencer that runs phone, email, video, text and social touchpoints with bi-directional CRM sync.
Microsoft Dynamics 365 Sales is Dynamics 365 Sales is Microsoft's sales force automation product, covering pipeline, reporting and dashboards with contextual insights and Copilot AI. It interoperates with Microsoft 365 and pairs with LinkedIn Sales Navigator through the Microsoft Relationship Sales offer.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Melody (AI Flow Dialer)
Dynamics 365 Sales Professional
Koncert Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Melody (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony (AI Parallel Dialer) | Contact Sales | 1 to 4 lines |
| Melody+ (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony+ (AI Parallel Dialer) | Contact Sales | 1 to 5 lines |
Source: Koncert Pricing
Microsoft Dynamics 365 Sales Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Dynamics 365 Sales Professional | $65/mo | - |
| Dynamics 365 Sales Enterprise Edition | $105/mo | - |
| Dynamics 365 Sales Premium | $150/mo | 1,000 Copilot Credits per user/month |
| Microsoft Relationship Sales | Contact Sales | Requires a 10-seat minimum |
Source: Microsoft Dynamics 365 Sales Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Features Breakdown
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- and 4 more listed below
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- and 2 more listed below
Koncert Key Features
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
Microsoft Dynamics 365 Sales Key Features
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Koncert
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
Listed only by Microsoft Dynamics 365 Sales
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Integration Ecosystem
Koncert Integrations
Koncert connects with: Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, Apollo.io.
Microsoft Dynamics 365 Sales Integrations
Microsoft Dynamics 365 Sales connects with: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Integrations listed only by Koncert: Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, Apollo.io.
Integrations listed only by Microsoft Dynamics 365 Sales: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Use Case Recommendations
Best Fit for Koncert
- Teams that need a wide feature set (10 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (7 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Microsoft Dynamics 365 Sales
- Enterprise buyers who prefer custom pricing and dedicated support
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Feature Comparison Summary
| Feature | Koncert | Microsoft Dynamics 365 Sales |
|---|---|---|
| Starting Price | Contact Sales | $65/mo |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 10 | 8 |
| Integrations | 7 | 6 |
Getting Started Checklist
- Define your multi-channel sales outreach and engagement tracking and customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected sequences and engagement actions and contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Koncert serves the multi-channel sales outreach and engagement tracking side of an outbound stack and Microsoft Dynamics 365 Sales the customer relationship management and sales pipeline tracking side. Microsoft Dynamics 365 Sales publishes an entry price of $65/mo, while Koncert uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Koncert and Microsoft Dynamics 365 Sales for current information.
Frequently asked questions.
Frequently asked questions- What's the difference between Koncert and Microsoft Dynamics 365 Sales?
- Koncert is a sales engagement platform focused on multi-channel outreach: calls, email, text, video, and social, tracked through its Koncert Cadence sequencer. Microsoft Dynamics 365 Sales is a CRM platform focused on customer relationship management, pipeline tracking, and forecasting, with sales force automation and Copilot AI capabilities built in.
- How much does Koncert cost?
- Koncert does not publish list pricing for any of its four plans: Melody, Symphony, Melody+, and Symphony+. All are listed as Contact Sales, so getting an exact quote requires reaching out to Koncert's sales team based on your usage needs.
- How much does Microsoft Dynamics 365 Sales cost?
- Microsoft Dynamics 365 Sales Professional starts at $65/mo, Enterprise Edition is $105/mo, and Premium is $150/mo and includes 1,000 Copilot Credits per user per month. There is also a Microsoft Relationship Sales offer with custom pricing that requires a 10-seat minimum.
- Can I use Koncert and Microsoft Dynamics 365 Sales together?
- Yes, many teams run both. Koncert's Cadence sequencer includes bi-directional CRM sync, meaning outreach activity tracked in Koncert can flow into a CRM like Microsoft Dynamics 365 Sales, letting one handle multi-channel outreach while the other manages pipeline and forecasting.
- Does Microsoft Dynamics 365 Sales include AI features?
- Yes, Microsoft Dynamics 365 Sales includes Copilot capabilities and access to Sales Qualification, Opportunity, Research, and Close agents. The Premium plan specifically includes 1,000 Copilot Credits per user per month, in addition to reporting, dashboards, and conversation intelligence features.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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