Microsoft Dynamics 365 Sales vs Monday CRM: CRM Platform Comparison
Compare Microsoft Dynamics 365 Sales and Monday CRM side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Microsoft Dynamics 365 Sales and Monday CRM both handle contacts, deal tracking, and revenue forecasting, but differ in approach and price. Dynamics 365 Sales starts at $65/mo and emphasizes sales force automation with Microsoft 365 interoperation and Copilot AI. Monday CRM starts at $12/mo and emphasizes customizable pipeline boards built on the monday.com Work OS platform.
Key takeaways
- Microsoft Dynamics 365 Sales Professional starts at $65/mo, while its Premium plan costs $150/mo and includes 1,000 Copilot Credits per user per month.
- Monday CRM's entry plan, Basic, costs $12/mo, with Standard at $17/mo and Pro at $28/mo.
- Microsoft Dynamics 365 Sales lists features such as sales force automation, conversation intelligence, and access to Sales Qualification, Opportunity, Research and Close agents.
- Monday CRM lists features such as customizable deal pipeline boards, email tracking and templates, and integrated project management capabilities.
- Microsoft Teams is the only integration listed by both Microsoft Dynamics 365 Sales and Monday CRM.
Reviewed and updated September 5, 2026
Microsoft Dynamics 365 Sales vs Monday CRM: CRM Platform Comparison
Finding the right CRM platform can directly impact your revenue pipeline. Microsoft Dynamics 365 Sales and Monday CRM both aim to solve the same core problem (organizing contacts, tracking deals, and forecasting revenue), yet they approach it differently. Let's break down the specifics.
The Quick Answer
By each vendor's own wording, Microsoft Dynamics 365 Sales lists sales force automation and microsoft 365 interoperation, while Monday CRM lists customizable deal pipeline boards and lead and contact management. A capability both offer can appear under different names, so read both feature lists below.
Monday CRM offers a lower entry point at $12/mo compared to Microsoft Dynamics 365 Sales at $65/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Microsoft Dynamics 365 Sales is Dynamics 365 Sales is Microsoft's sales force automation product, covering pipeline, reporting and dashboards with contextual insights and Copilot AI. It interoperates with Microsoft 365 and pairs with LinkedIn Sales Navigator through the Microsoft Relationship Sales offer.
Monday CRM is A flexible CRM built on the monday.com Work OS platform, offering highly customizable pipelines, automations, and dashboards. Ideal for teams that want a CRM tightly integrated with project management and collaboration workflows, with a visual and intuitive interface.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Dynamics 365 Sales Professional
Basic
Microsoft Dynamics 365 Sales Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Dynamics 365 Sales Professional | $65/mo | - |
| Dynamics 365 Sales Enterprise Edition | $105/mo | - |
| Dynamics 365 Sales Premium | $150/mo | 1,000 Copilot Credits per user/month |
| Microsoft Relationship Sales | Contact Sales | Requires a 10-seat minimum |
Source: Microsoft Dynamics 365 Sales Pricing
Monday CRM Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Basic | $12/mo |
| Standard | $17/mo |
| Pro | $28/mo |
| Ultimate | Contact Sales |
Source: Monday CRM Pricing
Pricing Analysis
Monday CRM offers the lower entry point ($12/mo vs $65/mo). Teams watching their budget will appreciate the savings, especially when starting out.
Features Breakdown
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- and 2 more listed below
- Customizable deal pipeline boards
- Lead and contact management
- Sales automations and workflows
- Email tracking and templates
- Activity management and logging
- Customizable dashboards and reporting
- and 2 more listed below
Microsoft Dynamics 365 Sales Key Features
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Monday CRM Key Features
- Customizable deal pipeline boards
- Lead and contact management
- Sales automations and workflows
- Email tracking and templates
- Activity management and logging
- Customizable dashboards and reporting
- Document management
- Integrated project management capabilities
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Microsoft Dynamics 365 Sales
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Listed only by Monday CRM
- Customizable deal pipeline boards
- Lead and contact management
- Sales automations and workflows
- Email tracking and templates
- Activity management and logging
- Customizable dashboards and reporting
- Document management
- Integrated project management capabilities
Integration Ecosystem
Microsoft Dynamics 365 Sales Integrations
Microsoft Dynamics 365 Sales connects with: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Monday CRM Integrations
Monday CRM connects with: Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Google Workspace, Microsoft Teams, DocuSign.
Shared Integrations
Both tools integrate with: Microsoft Teams.
Integrations listed only by Microsoft Dynamics 365 Sales: Microsoft 365, Outlook, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Integrations listed only by Monday CRM: Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Google Workspace, DocuSign.
Use Case Recommendations
Best Fit for Microsoft Dynamics 365 Sales
- Enterprise buyers who prefer custom pricing and dedicated support
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Best Fit for Monday CRM
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (8 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | Microsoft Dynamics 365 Sales | Monday CRM |
|---|---|---|
| Starting Price | $65/mo | $12/mo |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 8 | 8 |
| Integrations | 6 | 8 |
| Founded | N/A | 2012 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Microsoft Dynamics 365 Sales and Monday CRM both serve the customer relationship management and sales pipeline tracking market. Monday CRM offers a more accessible entry point at $12/mo, while Microsoft Dynamics 365 Sales starts at $65/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Microsoft Dynamics 365 Sales and Monday CRM for current information.
Frequently asked questions.
Frequently asked questions- Which CRM is cheaper, Microsoft Dynamics 365 Sales or Monday CRM?
- Monday CRM is cheaper at the entry level, starting at $12/mo for its Basic plan, compared to Microsoft Dynamics 365 Sales, which starts at $65/mo for its Professional plan. Monday CRM also offers Standard at $17/mo and Pro at $28/mo as mid-tier options.
- What is the main difference between Microsoft Dynamics 365 Sales and Monday CRM?
- Microsoft Dynamics 365 Sales is Microsoft's sales force automation product built around pipeline, reporting, dashboards, and Copilot AI, with deep Microsoft 365 interoperation. Monday CRM is a flexible CRM built on the monday.com Work OS platform, known for customizable pipelines, automations, and tight integration with project management workflows.
- Does Microsoft Dynamics 365 Sales integrate with LinkedIn Sales Navigator?
- Yes, Microsoft Dynamics 365 Sales integrates with LinkedIn Sales Navigator, and it also pairs with it through the Microsoft Relationship Sales offer. Other integrations listed only by Dynamics 365 Sales include Microsoft 365, Outlook, Microsoft Copilot Studio, and Azure.
- What integrations does Monday CRM offer?
- Monday CRM connects with Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Google Workspace, Microsoft Teams, and DocuSign. Of these, Microsoft Teams is the only integration shared with Microsoft Dynamics 365 Sales based on each vendor's own listed integrations.
- What does the Microsoft Dynamics 365 Sales Premium plan include?
- The Microsoft Dynamics 365 Sales Premium plan costs $150/mo and includes 1,000 Copilot Credits per user per month. There is also a Microsoft Relationship Sales offer available by contacting sales, which requires a 10-seat minimum.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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