Microsoft Dynamics 365 Sales vs Outreach: CRM Platform vs Sales Engagement Platform Comparison
Compare Microsoft Dynamics 365 Sales (CRM platform) and Outreach (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Microsoft Dynamics 365 Sales is a CRM platform for organizing contacts, tracking deals, and forecasting revenue, starting at $65/mo for its Professional tier. Outreach is a sales engagement platform for multi-channel outreach and engagement tracking, priced through custom quotes. The two serve different jobs, and many teams run both together in the same stack.
Key takeaways
- Microsoft Dynamics 365 Sales Professional starts at $65 per month, with Enterprise Edition at $105 per month and Premium at $150 per month including 1,000 Copilot Credits per user per month.
- Outreach's Amplify Essentials plan uses custom Contact Sales pricing and includes 10,000 AI Credits.
- Microsoft Dynamics 365 Sales offers 4 pricing tiers, while Outreach offers 1, giving Dynamics 365 Sales more granularity for scaling.
- Microsoft Dynamics 365 Sales lists sales force automation, Microsoft 365 interoperation, and Copilot capabilities among its features.
- Outreach lists multi-channel engagement and sequences, AI-powered email generation and optimization, and revenue forecasting with scenario planning among its features.
Reviewed and updated September 4, 2026
Microsoft Dynamics 365 Sales vs Outreach: CRM Platform vs Sales Engagement Platform Comparison
Microsoft Dynamics 365 Sales (CRM platform) and Outreach (sales engagement platform) sit next to each other in many outbound stacks. They are not substitutes for each other on every job, so this comparison covers pricing, features, and integrations for each and points out where the two meet.
The Quick Answer
Microsoft Dynamics 365 Sales is a CRM platform for customer relationship management and sales pipeline tracking; Outreach is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, Microsoft Dynamics 365 Sales lists sales force automation and microsoft 365 interoperation, and Outreach lists multi-channel engagement and sequences and ai-powered email generation and optimization.
Microsoft Dynamics 365 Sales publishes an entry price of $65/mo; Outreach uses custom pricing, so the two cannot be compared on list price.
If your priority is organizing contacts, tracking deals, and forecasting revenue, Microsoft Dynamics 365 Sales is the one built for it; for coordinating outreach across email, phone, and social channels, that is Outreach. Many teams run one of each.
Understanding the Core Difference
Microsoft Dynamics 365 Sales is Dynamics 365 Sales is Microsoft's sales force automation product, covering pipeline, reporting and dashboards with contextual insights and Copilot AI. It interoperates with Microsoft 365 and pairs with LinkedIn Sales Navigator through the Microsoft Relationship Sales offer.
Outreach is Enterprise sales engagement platform with multi-channel sequences, AI-powered deal insights, revenue forecasting, and conversation intelligence for scaling outbound sales teams.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Dynamics 365 Sales Professional
Amplify Essentials
Microsoft Dynamics 365 Sales Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Dynamics 365 Sales Professional | $65/mo | - |
| Dynamics 365 Sales Enterprise Edition | $105/mo | - |
| Dynamics 365 Sales Premium | $150/mo | 1,000 Copilot Credits per user/month |
| Microsoft Relationship Sales | Contact Sales | Requires a 10-seat minimum |
Source: Microsoft Dynamics 365 Sales Pricing
Outreach Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Amplify Essentials | Contact Sales | 10,000 AI Credits |
Source: Outreach Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Microsoft Dynamics 365 Sales offers 4 pricing tiers compared to Outreach's 1, giving you more granularity as you scale.
Features Breakdown
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- and 2 more listed below
- Multi-Channel Engagement and Sequences
- AI-powered email generation and optimization
- Conversation intelligence with call recording
- Deal health scoring and pipeline management
- Revenue forecasting with scenario planning
- Real-time analytics and reporting dashboards
- and 4 more listed below
Microsoft Dynamics 365 Sales Key Features
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Outreach Key Features
- Multi-Channel Engagement and Sequences
- AI-powered email generation and optimization
- Conversation intelligence with call recording
- Deal health scoring and pipeline management
- Revenue forecasting with scenario planning
- Real-time analytics and reporting dashboards
- Sales rep coaching and performance insights
- Automated task management and reminders
- A/B testing for email templates
- Governance and compliance controls
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Microsoft Dynamics 365 Sales
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Listed only by Outreach
- Multi-Channel Engagement and Sequences
- AI-powered email generation and optimization
- Conversation intelligence with call recording
- Deal health scoring and pipeline management
- Revenue forecasting with scenario planning
- Real-time analytics and reporting dashboards
- Sales rep coaching and performance insights
- Automated task management and reminders
- A/B testing for email templates
- Governance and compliance controls
Integration Ecosystem
Microsoft Dynamics 365 Sales Integrations
Microsoft Dynamics 365 Sales connects with: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Outreach Integrations
Outreach connects with: Salesforce, Microsoft Dynamics 365, HubSpot, Gmail, Microsoft Outlook, LinkedIn Sales Navigator, Gong, Chorus, Drift, 6sense, Zoom, Slack.
Shared Integrations
Both tools integrate with: LinkedIn Sales Navigator.
Integrations listed only by Microsoft Dynamics 365 Sales: Microsoft 365, Outlook, Microsoft Teams, Microsoft Copilot Studio, Azure.
Integrations listed only by Outreach: Salesforce, Microsoft Dynamics 365, HubSpot, Gmail, Microsoft Outlook, Gong, Chorus, Drift, 6sense, Zoom, Slack.
Use Case Recommendations
Best Fit for Microsoft Dynamics 365 Sales
- Enterprise buyers who prefer custom pricing and dedicated support
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Best Fit for Outreach
- Teams that need a wide feature set (10 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (12 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | Microsoft Dynamics 365 Sales | Outreach |
|---|---|---|
| Starting Price | $65/mo | Contact Sales |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 8 | 10 |
| Integrations | 6 | 12 |
| Founded | N/A | 2014 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Microsoft Dynamics 365 Sales serves the customer relationship management and sales pipeline tracking side of an outbound stack and Outreach the multi-channel sales outreach and engagement tracking side. Microsoft Dynamics 365 Sales publishes an entry price of $65/mo, while Outreach uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Microsoft Dynamics 365 Sales and Outreach for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Microsoft Dynamics 365 Sales and Outreach?
- Microsoft Dynamics 365 Sales is a CRM platform built for customer relationship management and sales pipeline tracking. Outreach is a sales engagement platform built for multi-channel sales outreach and engagement tracking. They solve different core jobs rather than competing head to head, which is why many teams use both.
- How much does Microsoft Dynamics 365 Sales cost?
- Microsoft Dynamics 365 Sales Professional starts at $65 per month. Enterprise Edition is $105 per month, and Premium is $150 per month with 1,000 Copilot Credits per user per month included. A Microsoft Relationship Sales option requires a 10-seat minimum and needs a custom quote.
- How much does Outreach cost?
- Outreach does not publish a fixed price. Its Amplify Essentials plan requires contacting sales for a quote, and it includes 10,000 AI Credits. This custom pricing model means Outreach cannot be directly compared to Microsoft Dynamics 365 Sales on list price.
- Can Microsoft Dynamics 365 Sales and Outreach be used together?
- Yes, many teams run both platforms in the same stack. Microsoft Dynamics 365 Sales handles organizing contacts, tracking deals, and forecasting revenue, while Outreach coordinates outreach across email, phone, and social channels, so the two cover complementary functions rather than overlapping entirely.
- Which platform has more features listed for AI and automation?
- Microsoft Dynamics 365 Sales lists Copilot capabilities and access to Sales Qualification, Opportunity, Research, and Close agents. Outreach lists AI-powered email generation and optimization, deal health scoring, and revenue forecasting with scenario planning. Each vendor uses its own wording, so overlapping capabilities may appear under different names on each list.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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