Microsoft Dynamics 365 Sales vs PhoneBurner: CRM Platform vs Sales Engagement Platform Comparison
Compare Microsoft Dynamics 365 Sales (CRM platform) and PhoneBurner (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Microsoft Dynamics 365 Sales is a CRM platform for customer relationship management and pipeline tracking, priced from $65/mo, while PhoneBurner is a sales engagement platform for multi-channel outreach and engagement tracking, priced from $165/mo. Teams needing pipeline and forecasting should choose Dynamics 365 Sales; teams coordinating call, email, and social outreach should choose PhoneBurner. Many teams run both together.
Key takeaways
- Microsoft Dynamics 365 Sales starts at $65/mo for the Professional plan, while PhoneBurner starts at $165/mo for the Standard plan.
- Microsoft Dynamics 365 Sales offers four pricing tiers (Professional, Enterprise Edition, Premium, and Microsoft Relationship Sales), compared to PhoneBurner's three tiers (Standard, Professional, Premium).
- Dynamics 365 Sales Premium includes 1,000 Copilot Credits per user per month, and Microsoft Relationship Sales requires a 10-seat minimum.
- Microsoft Dynamics 365 Sales integrates with Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, and Azure.
- PhoneBurner integrates with Salesforce, HubSpot, Zoho CRM, and GoHighLevel, and lists features like unlimited calling, workflow automation, and live call monitoring and coaching.
Reviewed and updated September 4, 2026
Microsoft Dynamics 365 Sales vs PhoneBurner: CRM Platform vs Sales Engagement Platform Comparison
Sales teams building an outbound stack often weigh Microsoft Dynamics 365 Sales, a CRM platform for customer relationship management and sales pipeline tracking, against PhoneBurner, a sales engagement platform for multi-channel sales outreach and engagement tracking. They cover different parts of the workflow, so this comparison covers what each one does, what each one costs, and where they overlap.
The Quick Answer
Microsoft Dynamics 365 Sales is a CRM platform for customer relationship management and sales pipeline tracking; PhoneBurner is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, Microsoft Dynamics 365 Sales lists sales force automation and microsoft 365 interoperation, and PhoneBurner lists unlimited calling and workflow automation.
Microsoft Dynamics 365 Sales offers a lower entry point at $65/mo compared to PhoneBurner at $165/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, Microsoft Dynamics 365 Sales is the one built for it; for coordinating outreach across email, phone, and social channels, that is PhoneBurner. Many teams run one of each.
Understanding the Core Difference
Microsoft Dynamics 365 Sales is Dynamics 365 Sales is Microsoft's sales force automation product, covering pipeline, reporting and dashboards with contextual insights and Copilot AI. It interoperates with Microsoft 365 and pairs with LinkedIn Sales Navigator through the Microsoft Relationship Sales offer.
PhoneBurner is Sales dialer platform that blends calls, email and SMS in one outreach workflow, with spam-flag remediation, connect scoring to prioritize likely answers, workflow automation and lead distribution. Includes reporting, live call monitoring and coaching.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Dynamics 365 Sales Professional
Standard
Microsoft Dynamics 365 Sales Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Dynamics 365 Sales Professional | $65/mo | - |
| Dynamics 365 Sales Enterprise Edition | $105/mo | - |
| Dynamics 365 Sales Premium | $150/mo | 1,000 Copilot Credits per user/month |
| Microsoft Relationship Sales | Contact Sales | Requires a 10-seat minimum |
Source: Microsoft Dynamics 365 Sales Pricing
PhoneBurner Pricing (as of September 2026)
| Plan | Price | Contacts | Emails |
|---|---|---|---|
| Standard | $165/mo | Per user | Unlimited Calling |
| Professional | $195/mo | Per user | Unlimited Calling |
| Premium | $215/mo | Per user | Unlimited Calling |
Source: PhoneBurner Pricing
Pricing Analysis
Microsoft Dynamics 365 Sales is more affordable at the entry level ($65/mo vs $165/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking, this price difference matters.
Microsoft Dynamics 365 Sales offers 4 pricing tiers compared to PhoneBurner's 3, giving you more granularity as you scale.
Features Breakdown
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- and 2 more listed below
- Unlimited Calling
- Workflow Automation
- Call Analytics
- Softphone Dialing
- Live Call Monitoring & Coaching
- Open API
- and 3 more listed below
Microsoft Dynamics 365 Sales Key Features
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
PhoneBurner Key Features
- Unlimited Calling
- Workflow Automation
- Call Analytics
- Softphone Dialing
- Live Call Monitoring & Coaching
- Open API
- Custom Inbound Routing
- Text Messaging
- Lead Distribution
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Microsoft Dynamics 365 Sales
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Listed only by PhoneBurner
- Unlimited Calling
- Workflow Automation
- Call Analytics
- Softphone Dialing
- Live Call Monitoring & Coaching
- Open API
- Custom Inbound Routing
- Text Messaging
- Lead Distribution
Integration Ecosystem
Microsoft Dynamics 365 Sales Integrations
Microsoft Dynamics 365 Sales connects with: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
PhoneBurner Integrations
PhoneBurner connects with: Salesforce, HubSpot, Zoho CRM, GoHighLevel.
Integrations listed only by Microsoft Dynamics 365 Sales: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Integrations listed only by PhoneBurner: Salesforce, HubSpot, Zoho CRM, GoHighLevel.
Use Case Recommendations
Best Fit for Microsoft Dynamics 365 Sales
- Organizations with complex tech stacks needing broad integration support (6 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Best Fit for PhoneBurner
- Mid-market to enterprise teams with established multi-channel sales outreach and engagement tracking budgets
- Teams that need a wide feature set (9 capabilities listed)
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
Feature Comparison Summary
| Feature | Microsoft Dynamics 365 Sales | PhoneBurner |
|---|---|---|
| Starting Price | $65/mo | $165/mo |
| Top Tier Price | Contact Sales | $215/mo |
| Total Features Listed | 8 | 9 |
| Integrations | 6 | 4 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Microsoft Dynamics 365 Sales serves the customer relationship management and sales pipeline tracking side of an outbound stack and PhoneBurner the multi-channel sales outreach and engagement tracking side. Microsoft Dynamics 365 Sales offers a more accessible entry point at $65/mo, while PhoneBurner starts at $165/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Microsoft Dynamics 365 Sales and PhoneBurner for current information.
Frequently asked questions.
Frequently asked questions- What's the main difference between Microsoft Dynamics 365 Sales and PhoneBurner?
- Microsoft Dynamics 365 Sales is a CRM platform built for customer relationship management and sales pipeline tracking, while PhoneBurner is a sales engagement platform built for multi-channel sales outreach and engagement tracking. They cover different parts of the sales workflow, so many teams use both rather than choosing one over the other.
- Which is cheaper, Microsoft Dynamics 365 Sales or PhoneBurner?
- Microsoft Dynamics 365 Sales is cheaper at the entry level, starting at $65/mo for the Professional plan, compared to PhoneBurner's Standard plan at $165/mo. Dynamics 365 Sales also offers more pricing tiers, four versus PhoneBurner's three, giving more granularity as a team scales.
- Does Microsoft Dynamics 365 Sales include calling features like PhoneBurner?
- Microsoft Dynamics 365 Sales lists sales engagement and conversation intelligence among its features, but PhoneBurner specifically lists unlimited calling, softphone dialing, live call monitoring and coaching, and custom inbound routing as features unique to its own list. PhoneBurner is built around multi-channel outreach including calls, email, and SMS.
- What integrations does PhoneBurner support?
- PhoneBurner connects with Salesforce, HubSpot, Zoho CRM, and GoHighLevel. This differs from Microsoft Dynamics 365 Sales, which integrates with Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, and Azure.
- Should I use Microsoft Dynamics 365 Sales and PhoneBurner together?
- Yes, the article notes that many teams run one of each since they serve different needs. Microsoft Dynamics 365 Sales is suited for organizing contacts, tracking deals, and forecasting revenue, while PhoneBurner is suited for coordinating outreach across email, phone, and social channels.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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