Microsoft Dynamics 365 Sales vs Twozo CRM: CRM Platform Comparison
Compare Microsoft Dynamics 365 Sales and Twozo CRM side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Compare Microsoft Dynamics 365 Sales and Twozo CRM side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Reviewed and updated September 4, 2026
Microsoft Dynamics 365 Sales vs Twozo CRM: CRM Platform Comparison
If you are comparing customer relationship management and sales pipeline tracking tools, Microsoft Dynamics 365 Sales and Twozo CRM will likely both appear on your radar. They share some surface-level similarities, but the details reveal important differences in pricing, capability, and target audience.
The Quick Answer
By each vendor's own wording, Microsoft Dynamics 365 Sales lists sales force automation and microsoft 365 interoperation, while Twozo CRM lists deal, contact and activity management and pipeline and contact lifecycle stages. A capability both offer can appear under different names, so read both feature lists below.
Twozo CRM offers a lower entry point at $9.90/mo compared to Microsoft Dynamics 365 Sales at $65/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Microsoft Dynamics 365 Sales is Dynamics 365 Sales is Microsoft's sales force automation product, covering pipeline, reporting and dashboards with contextual insights and Copilot AI. It interoperates with Microsoft 365 and pairs with LinkedIn Sales Navigator through the Microsoft Relationship Sales offer.
Twozo CRM is Twozo is an AI-powered CRM for sales teams with deal, contact and activity management, pipeline and lifecycle stages, dashboards, built-in chat, call and email, an AI email inbox and a mobile app. Plans are per user per month.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Dynamics 365 Sales Professional
Standard
Microsoft Dynamics 365 Sales Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Dynamics 365 Sales Professional | $65/mo | - |
| Dynamics 365 Sales Enterprise Edition | $105/mo | - |
| Dynamics 365 Sales Premium | $150/mo | 1,000 Copilot Credits per user/month |
| Microsoft Relationship Sales | Contact Sales | Requires a 10-seat minimum |
Source: Microsoft Dynamics 365 Sales Pricing
Twozo CRM Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Standard | $9.90/mo |
| Premium | $39.90/mo |
| Enterprise | $59.90/mo |
Source: Twozo CRM Pricing
Pricing Analysis
Twozo CRM offers the lower entry point ($9.90/mo vs $65/mo). Teams watching their budget will appreciate the savings, especially when starting out.
Microsoft Dynamics 365 Sales offers 4 pricing tiers compared to Twozo CRM's 3, giving you more granularity as you scale.
Features Breakdown
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- and 2 more listed below
- Deal, contact and activity management
- Pipeline and contact lifecycle stages
- Curated and custom dashboards
- Built-in chat, call and email
- AI email inbox
- Custom fields
- and 2 more listed below
Microsoft Dynamics 365 Sales Key Features
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Twozo CRM Key Features
- Deal, contact and activity management
- Pipeline and contact lifecycle stages
- Curated and custom dashboards
- Built-in chat, call and email
- AI email inbox
- Custom fields
- Mobile app
- Automated workflow
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Microsoft Dynamics 365 Sales
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Listed only by Twozo CRM
- Deal, contact and activity management
- Pipeline and contact lifecycle stages
- Curated and custom dashboards
- Built-in chat, call and email
- AI email inbox
- Custom fields
- Mobile app
- Automated workflow
Integration Ecosystem
Microsoft Dynamics 365 Sales Integrations
Microsoft Dynamics 365 Sales connects with: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Twozo CRM Integrations
Twozo CRM connects with: Zapier, Outlook.
Shared Integrations
Both tools integrate with: Outlook.
Integrations listed only by Microsoft Dynamics 365 Sales: Microsoft 365, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Integrations listed only by Twozo CRM: Zapier.
Use Case Recommendations
Best Fit for Microsoft Dynamics 365 Sales
- Organizations with complex tech stacks needing broad integration support (6 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Best Fit for Twozo CRM
- Budget-conscious teams looking for an affordable CRM platform
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Feature Comparison Summary
| Feature | Microsoft Dynamics 365 Sales | Twozo CRM |
|---|---|---|
| Starting Price | $65/mo | $9.90/mo |
| Top Tier Price | Contact Sales | $59.90/mo |
| Total Features Listed | 8 | 8 |
| Integrations | 6 | 2 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Microsoft Dynamics 365 Sales and Twozo CRM both serve the customer relationship management and sales pipeline tracking market. Twozo CRM offers a more accessible entry point at $9.90/mo, while Microsoft Dynamics 365 Sales starts at $65/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Microsoft Dynamics 365 Sales and Twozo CRM for current information.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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