Microsoft Dynamics 365 Sales vs Vanillasoft: CRM Platform vs Sales Engagement Platform Comparison
Compare Microsoft Dynamics 365 Sales (CRM platform) and Vanillasoft (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Microsoft Dynamics 365 Sales is a CRM platform for pipeline tracking and customer relationship management, priced from $65/mo. Vanillasoft is a sales engagement platform for multi-channel outreach with queue-based routing and a progressive dialer, priced through custom quotes. Teams needing deal tracking choose Dynamics 365 Sales, teams coordinating outreach choose Vanillasoft, and many run both.
Key takeaways
- Microsoft Dynamics 365 Sales Professional is priced at $65 per month, Enterprise Edition at $105 per month, and Premium at $150 per month.
- Dynamics 365 Sales Premium includes 1,000 Copilot Credits per user per month.
- Microsoft Relationship Sales requires a 10-seat minimum and is priced through Contact Sales rather than a published rate.
- Vanillasoft uses custom pricing across all four plans, Core, Advantage, Enterprise, and Fundraising, and each plan includes the team's first 5 seats.
- Both platforms list reporting and dashboards as a shared capability, while Vanillasoft alone lists queue-based routing and a progressive dialer.
Reviewed and updated September 4, 2026
Microsoft Dynamics 365 Sales vs Vanillasoft: CRM Platform vs Sales Engagement Platform Comparison
Microsoft Dynamics 365 Sales (CRM platform) and Vanillasoft (sales engagement platform) sit next to each other in many outbound stacks. They are not substitutes for each other on every job, so this comparison covers pricing, features, and integrations for each and points out where the two meet.
The Quick Answer
Microsoft Dynamics 365 Sales is a CRM platform for customer relationship management and sales pipeline tracking; Vanillasoft is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, Microsoft Dynamics 365 Sales lists sales force automation and microsoft 365 interoperation, and Vanillasoft lists queue-based routing that serves the next-best record to each rep and progressive dialer with automatic dialing of the next contact.
Microsoft Dynamics 365 Sales publishes an entry price of $65/mo; Vanillasoft uses custom pricing, so the two cannot be compared on list price.
If your priority is organizing contacts, tracking deals, and forecasting revenue, Microsoft Dynamics 365 Sales is the one built for it; for coordinating outreach across email, phone, and social channels, that is Vanillasoft. Many teams run one of each.
Understanding the Core Difference
Microsoft Dynamics 365 Sales is Dynamics 365 Sales is Microsoft's sales force automation product, covering pipeline, reporting and dashboards with contextual insights and Copilot AI. It interoperates with Microsoft 365 and pairs with LinkedIn Sales Navigator through the Microsoft Relationship Sales offer.
Vanillasoft is All-in-one sales engagement platform with queue-based lead routing, real-time lead management, auto-dialer and multi-channel automation for email, SMS and calling.
Both platforms offer reporting and dashboards. Where they diverge is in their approach to pricing tiers and advanced capabilities.
Pricing Comparison
Dynamics 365 Sales Professional
Core
Microsoft Dynamics 365 Sales Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Dynamics 365 Sales Professional | $65/mo | - |
| Dynamics 365 Sales Enterprise Edition | $105/mo | - |
| Dynamics 365 Sales Premium | $150/mo | 1,000 Copilot Credits per user/month |
| Microsoft Relationship Sales | Contact Sales | Requires a 10-seat minimum |
Source: Microsoft Dynamics 365 Sales Pricing
Vanillasoft Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Core | Contact Sales | Includes your team's first 5 seats |
| Advantage | Contact Sales | Includes your team's first 5 seats |
| Enterprise | Contact Sales | Includes your team's first 5 seats |
| Fundraising | Contact Sales | Includes your team's first 5 seats |
Source: Vanillasoft Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Features Breakdown
- Sales force automation
- Microsoft 365 interoperation
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- and 1 more listed below
- Reporting and dashboards
- Queue-based routing that serves the next-best record to each rep
- Progressive dialer with automatic dialing of the next contact
- Enterprise grade VoIP with preview or progressive dialing
- Sales automation for email, SMS, call recording and transcription
- Speed to lead and personal lead management
- SmartCaller Trust and SmartCaller ID
- and 3 more listed below
Microsoft Dynamics 365 Sales Key Features
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Vanillasoft Key Features
- Queue-based routing that serves the next-best record to each rep
- Progressive dialer with automatic dialing of the next contact
- Enterprise grade VoIP with preview or progressive dialing
- Sales automation for email, SMS, call recording and transcription
- Speed to lead and personal lead management
- SmartCaller Trust and SmartCaller ID
- Online appointment scheduler
- Reporting and dashboards
- API access and custom tables
- Single sign-on and IP restrictions
Shared Capabilities
Both Microsoft Dynamics 365 Sales and Vanillasoft include:
- Reporting and dashboards
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Microsoft Dynamics 365 Sales
- Sales force automation
- Microsoft 365 interoperation
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Listed only by Vanillasoft
- Queue-based routing that serves the next-best record to each rep
- Progressive dialer with automatic dialing of the next contact
- Enterprise grade VoIP with preview or progressive dialing
- Sales automation for email, SMS, call recording and transcription
- Speed to lead and personal lead management
- SmartCaller Trust and SmartCaller ID
- Online appointment scheduler
- API access and custom tables
- Single sign-on and IP restrictions
Integration Ecosystem
Microsoft Dynamics 365 Sales Integrations
Microsoft Dynamics 365 Sales connects with: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Vanillasoft Integrations
Vanillasoft connects with: Salesforce, DocuSign, Vidyard, Gong, Chorus, Google Meet.
Integrations listed only by Microsoft Dynamics 365 Sales: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Integrations listed only by Vanillasoft: Salesforce, DocuSign, Vidyard, Gong, Chorus, Google Meet.
Use Case Recommendations
Best Fit for Microsoft Dynamics 365 Sales
- Enterprise buyers who prefer custom pricing and dedicated support
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Best Fit for Vanillasoft
- Teams that need a wide feature set (10 capabilities listed)
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
Feature Comparison Summary
| Feature | Microsoft Dynamics 365 Sales | Vanillasoft |
|---|---|---|
| Starting Price | $65/mo | Contact Sales |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 8 | 10 |
| Integrations | 6 | 6 |
| Founded | N/A | 2005 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Microsoft Dynamics 365 Sales serves the customer relationship management and sales pipeline tracking side of an outbound stack and Vanillasoft the multi-channel sales outreach and engagement tracking side. Microsoft Dynamics 365 Sales publishes an entry price of $65/mo, while Vanillasoft uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Microsoft Dynamics 365 Sales and Vanillasoft for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Microsoft Dynamics 365 Sales and Vanillasoft?
- Microsoft Dynamics 365 Sales is a CRM platform built for customer relationship management and pipeline tracking, while Vanillasoft is a sales engagement platform built for multi-channel outreach and engagement tracking across email, phone, and social channels. The two serve different jobs, and many teams use both together in the same stack.
- How much does Microsoft Dynamics 365 Sales cost?
- Microsoft Dynamics 365 Sales Professional starts at $65 per month, Enterprise Edition is $105 per month, and Premium is $150 per month with 1,000 Copilot Credits per user per month included. Microsoft Relationship Sales requires a 10-seat minimum and is priced through Contact Sales.
- How much does Vanillasoft cost?
- Vanillasoft does not publish list pricing. All four plans, Core, Advantage, Enterprise, and Fundraising, use custom pricing available only by contacting sales, and each plan includes the team's first 5 seats.
- Can Microsoft Dynamics 365 Sales and Vanillasoft be compared on price?
- Not directly. Microsoft Dynamics 365 Sales publishes an entry price of $65 per month, but Vanillasoft uses custom pricing for every plan, so the two platforms cannot be compared on list price without requesting a quote from Vanillasoft.
- Which tool is better for outbound sales teams?
- For coordinating outreach across email, phone, and social channels, Vanillasoft is the fit, since it lists queue-based routing and a progressive dialer. For organizing contacts, tracking deals, and forecasting revenue, Microsoft Dynamics 365 Sales is built for that job, and many teams run both.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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