Tool comparison · Head to headUpdated 9/1/2026
Freshsales vs UserGems
A factual comparison of features, pricing, and capabilities.
01The contenders
Freshsales
An AI-powered CRM by Freshworks that combines contact management, deal tracking, and communication tools in one platform. Features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, with built-in phone and email capabilities.
Starting at$9/month
02Line by line
Pricing comparison.
Monthly rates shown. Annual billing may offer discounts. Visit official sites for current pricing.
03Capabilities
Feature comparison.
| Feature | Freshsales | UserGems |
|---|---|---|
| Contact, account, and deal management | ||
| Built-in email and phone with call recording | ||
| Freddy AI lead scoring and deal insights | ||
| Visual sales pipeline management | ||
| Workflow automation and sequences | ||
| Multiple pipeline support | ||
| Advanced reporting and forecasting | ||
| Territory management and auto-assignment | ||
| Build List (create & enrich) | ||
| Account & Contact Scoring | ||
| Automated Campaigns | ||
| Writing Agent | ||
| Research Agent | ||
| AI Co-pilot Chrome Extension | ||
| Contact-level Intent & Web Deanonymization | ||
| CRM Hygiene |
Available
Partial/Limited
Not Available
04Ecosystem
Native integrations.
Freshsales
Freshworks SuiteGmailMicrosoft OutlookSlackZoomZapierSegmentShopify
UserGems
SalesforceHubspotOutreachSalesloftGong EngageLinkedinMetaGoogle
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Information gathered from official sources and may change. Pricing and features last verified 9/1/2026. Please visit the official websites for the most current information.