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    Freshsales vs Salesforce

    A factual comparison of features, pricing, and capabilities.

    Updated 2/6/2026
    The contenders
    01
    Tool A

    Freshsales

    An AI-powered CRM by Freshworks that combines contact management, deal tracking, and communication tools in one platform. Features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, with built-in phone and email capabilities.

    Starting atCustom0
    02
    Tool B

    Salesforce

    The world's leading CRM platform offering a comprehensive suite of sales, service, marketing, and commerce tools. Known for extensive customization, AI-powered insights via Einstein, and a vast ecosystem of third-party integrations through AppExchange.

    Starting at$25/month
    Line by line

    Pricing comparison.

    Monthly rates shown. Annual billing may offer discounts. Visit official sites for current pricing.

    Capabilities

    Feature comparison.

    FeatureFreshsalesSalesforce
    Contact, account, and deal management
    Built-in email and phone with call recording
    Freddy AI lead scoring and deal insights
    Visual sales pipeline management
    Workflow automation and sequences
    Multiple pipeline support
    Advanced reporting and forecasting
    Territory management and auto-assignment
    Lead, account, and contact management
    Opportunity and pipeline tracking
    Einstein AI-powered analytics and predictions
    Sales forecasting and territory management
    Workflow automation and approval processes
    Customizable dashboards and reports
    AppExchange marketplace with thousands of integrations
    Mobile CRM app for iOS and Android
    Available
    Partial/Limited
    Not Available
    Ecosystem

    Native integrations.

    Freshsales

    Freshworks SuiteGmailMicrosoft OutlookSlackZoomZapierSegmentShopify

    Salesforce

    SlackGoogle WorkspaceMicrosoft OutlookMailchimpDocuSignZapierTableauMuleSoft
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    Information gathered from official sources and may change. Pricing and features last verified 2/6/2026. Please visit the official websites for the most current information.