Freshsales vs Salesforce

A factual comparison of features, pricing, and capabilities

Last updated: 2/6/2026

Freshsales

An AI-powered CRM by Freshworks that combines contact management, deal tracking, and communication tools in one platform. Features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, with built-in phone and email capabilities.

Starting at: Contact for pricing

Salesforce

The world's leading CRM platform offering a comprehensive suite of sales, service, marketing, and commerce tools. Known for extensive customization, AI-powered insights via Einstein, and a vast ecosystem of third-party integrations through AppExchange.

Starting at: $25/month

Pricing Comparison

Prices shown are monthly rates. Annual billing may offer discounts. Visit official websites for current pricing.

Feature Comparison

Feature	Freshsales	Salesforce
Contact, account, and deal management
Built-in email and phone with call recording
Freddy AI lead scoring and deal insights
Visual sales pipeline management
Workflow automation and sequences
Multiple pipeline support
Advanced reporting and forecasting
Territory management and auto-assignment
Lead, account, and contact management
Opportunity and pipeline tracking
Einstein AI-powered analytics and predictions
Sales forecasting and territory management
Workflow automation and approval processes
Customizable dashboards and reports
AppExchange marketplace with thousands of integrations
Mobile CRM app for iOS and Android

Available

Partial/Limited

Not Available

Integrations

Freshsales

Freshworks SuiteGmailMicrosoft OutlookSlackZoomZapierSegmentShopify

Salesforce

SlackGoogle WorkspaceMicrosoft OutlookMailchimpDocuSignZapierTableauMuleSoft

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Information on this page is gathered from official sources and may change. Pricing and features were last verified on 2/6/2026. Please visit the official websites for the most current information.