11x vs Kommo: Sales Engagement Platform vs CRM Platform Comparison
Compare 11x (sales engagement platform) and Kommo (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
11x is a sales engagement platform built around AI digital workers Alice for outbound and Julian for inbound, focused on multi-channel outreach. Kommo is a CRM platform for messenger-based sales, offering pipelines and a unified inbox. Kommo's entry plan costs $25 per month; 11x uses custom pricing across three tiers.
Key takeaways
- Kommo's Base plan costs $25/mo and includes 2,500 leads per user and 750 AI credits per user per month.
- 11x offers three pricing tiers, Growth, Pro, and Enterprise, all requiring contacting sales rather than listing set prices.
- Kommo offers four pricing tiers compared to 11x's three tiers.
- 11x's outbound AI worker is named Alice and its inbound AI worker is named Julian.
- Both platforms integrate with Gmail and Slack, but 11x also integrates with Salesforce, HubSpot, Pipedrive, and Zoho, while Kommo integrates with WhatsApp Business, Instagram, and Zapier among others.
Reviewed and updated September 4, 2026
11x vs Kommo: Sales Engagement Platform vs CRM Platform Comparison
11x is a sales engagement platform; Kommo is a CRM platform. Whether you need one, the other, or both depends on which part of the workflow you are buying for: multi-channel sales outreach and engagement tracking on one side, customer relationship management and sales pipeline tracking on the other. This guide lays out what each vendor publishes.
The Quick Answer
11x is a sales engagement platform for multi-channel sales outreach and engagement tracking; Kommo is a CRM platform for customer relationship management and sales pipeline tracking. By each vendor's own wording, 11x lists multi-channel sequences and sequence builder, and Kommo lists sales pipelines and unified inbox.
Kommo publishes an entry price of $25/mo; 11x uses custom pricing, so the two cannot be compared on list price.
If your priority is coordinating outreach across email, phone, and social channels, 11x is the one built for it; for organizing contacts, tracking deals, and forecasting revenue, that is Kommo. Many teams run one of each.
Understanding the Core Difference
11x is AI digital worker platform for pipeline generation, built around Alice for outbound and Julian for inbound. Alice runs multi-channel sequences with deep research and AI personalization, consented outbound calling and managed mailboxes, while Julian qualifies inbound leads across phone, chat, SMS and WhatsApp.
Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Growth
Base
11x Pricing (as of September 2026)
| Plan | Price | Contacts | Emails |
|---|---|---|---|
| Growth | Contact Sales | Up to 5 End Users; 2,000 New Prospects per Month | 11x Managed Gmail Mailboxes, including domain setup, warmup, inbox rotation and monitoring |
| Pro | Contact Sales | Up to 10 End Users; 5,000 New Prospects per Month | 11x Managed Gmail Mailboxes; Multi-language Outreach (105+) |
| Enterprise | Contact Sales | Unlimited End Users; 10,000+ Prospects per Month | 11x Managed Gmail Mailboxes; Custom Integrations + API |
Source: 11x Pricing
Kommo Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Base | $25/mo | 2,500 leads per user; 750 AI credits per user/month |
| Advanced | $35/mo | 5,000 leads per user; 1,250 AI credits per user/month |
| Pro | $45/mo | 10,000 leads per user; 2,250 AI credits per user/month |
| Enterprise | Contact Sales | - |
Source: Kommo Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Kommo offers 4 pricing tiers compared to 11x's 3, giving you more granularity as you scale.
Features Breakdown
- Multi-Channel Sequences
- Sequence Builder
- Smart Replies
- Multi-Lingual Outreach
- Consented Outbound Calling
- Deep Research
- and 3 more listed below
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- and 5 more listed below
11x Key Features
- Multi-Channel Sequences
- Sequence Builder
- Smart Replies
- Multi-Lingual Outreach
- Consented Outbound Calling
- Deep Research
- AI Personalization
- Signals and Triggers
- Deliverability & Mailbox Health
Kommo Key Features
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by 11x
- Multi-Channel Sequences
- Sequence Builder
- Smart Replies
- Multi-Lingual Outreach
- Consented Outbound Calling
- Deep Research
- AI Personalization
- Signals and Triggers
- Deliverability & Mailbox Health
Listed only by Kommo
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Integration Ecosystem
11x Integrations
11x connects with: Salesforce, HubSpot, Pipedrive, Zoho, Gmail, Slack, G2.
Kommo Integrations
Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Shared Integrations
Both tools integrate with: Gmail, Slack.
Integrations listed only by 11x: Salesforce, HubSpot, Pipedrive, Zoho, G2.
Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, CloudTalk, Google Calendar, Google Sheets.
Use Case Recommendations
Best Fit for 11x
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
- Revenue teams coordinating email, phone, and social touches
Best Fit for Kommo
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (11 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (26 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | 11x | Kommo |
|---|---|---|
| Starting Price | Contact Sales | $25/mo |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 9 | 11 |
| Integrations | 7 | 26 |
Getting Started Checklist
- Define your multi-channel sales outreach and engagement tracking and customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected sequences and engagement actions and contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
11x serves the multi-channel sales outreach and engagement tracking side of an outbound stack and Kommo the customer relationship management and sales pipeline tracking side. Kommo publishes an entry price of $25/mo, while 11x uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit 11x and Kommo for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between 11x and Kommo?
- 11x is a sales engagement platform for multi-channel outreach and engagement tracking, while Kommo is a CRM platform for managing customer relationships and sales pipelines. 11x is built around AI digital workers Alice and Julian, whereas Kommo centers on pipelines and a unified inbox across channels like WhatsApp and Instagram.
- How much does Kommo cost?
- Kommo's entry-level Base plan costs $25 per month and includes 2,500 leads per user and 750 AI credits per user per month. Higher tiers, Advanced at $35 per month and Pro at $45 per month, increase lead and AI credit allowances, and an Enterprise tier requires contacting sales.
- How much does 11x cost?
- 11x does not publish set prices; all three of its plans, Growth, Pro, and Enterprise, require contacting sales for a quote. Plans differ by end user limits and monthly new prospect volume, ranging from up to 5 end users and 2,000 new prospects per month on Growth to unlimited end users on Enterprise.
- Can I use both 11x and Kommo together?
- Yes, the article notes that many teams run one of each since they serve different parts of the sales workflow. 11x handles multi-channel outreach and engagement tracking, while Kommo manages the resulting pipeline, contacts, and revenue forecasting.
- What integrations do 11x and Kommo share?
- 11x and Kommo both integrate with Gmail and Slack. Beyond that, their integration ecosystems diverge: 11x connects with Salesforce, HubSpot, Pipedrive, Zoho, and G2, while Kommo connects with a longer list including WhatsApp Business, Instagram, TikTok, Zapier, and Calendly.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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