Agile CRM vs Freshsales: CRM Platform Comparison
Compare Agile CRM and Freshsales side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Agile CRM and Freshsales are both CRM platforms for organizing contacts, tracking deals, and forecasting revenue, but they differ in pricing and features. Agile CRM starts free and offers marketing automation, landing pages, and a helpdesk, while Freshsales starts at $9/mo and adds Freddy AI lead scoring, built-in phone with call recording, and advanced reporting.
Key takeaways
- Agile CRM's entry plan is free with 1,000 contacts, while Freshsales's entry Growth plan costs $9/mo.
- Agile CRM offers four pricing tiers: Free, Starter at $14.99/mo, Regular at $49.99/mo, and Enterprise at $79.99/mo.
- Freshsales offers three pricing tiers: Growth at $9/mo, Pro at $39/mo, and Enterprise at $59/mo.
- Freshsales features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, which Agile CRM does not list.
- Both Agile CRM and Freshsales integrate with Zapier and Shopify, but Agile CRM also connects with Twilio, RingCentral, Stripe, and QuickBooks while Freshsales connects with Gmail, Slack, and Zoom.
Reviewed and updated September 5, 2026
Agile CRM vs Freshsales: CRM Platform Comparison
Finding the right CRM platform can directly impact your revenue pipeline. Agile CRM and Freshsales both aim to solve the same core problem (organizing contacts, tracking deals, and forecasting revenue), yet they approach it differently. Let's break down the specifics.
The Quick Answer
By each vendor's own wording, Agile CRM lists contact management and deals, while Freshsales lists contact, account, and deal management and built-in email and phone with call recording. A capability both offer can appear under different names, so read both feature lists below.
Agile CRM offers a lower entry point at $0/mo compared to Freshsales at $9/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Agile CRM is Agile CRM is customer relationship management software with sales and marketing automation for small businesses. It bundles contact management, deals and appointment scheduling with email campaigns, landing pages, telephony and a helpdesk.
Freshsales is An AI-powered CRM by Freshworks that combines contact management, deal tracking, and communication tools in one platform. Features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, with built-in phone and email capabilities.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Free
Growth
Agile CRM Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 1,000 Contacts |
| Starter | $14.99/mo | 10,000 Contacts |
| Regular | $49.99/mo | 50,000 Contacts |
| Enterprise | $79.99/mo | Unlimited Contacts |
Source: Agile CRM Pricing
Freshsales Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Growth | $9/mo |
| Pro | $39/mo |
| Enterprise | $59/mo |
Source: Freshsales Pricing
Pricing Analysis
Agile CRM is more affordable at the entry level ($0/mo vs $9/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Agile CRM offers 4 pricing tiers compared to Freshsales's 3, giving you more granularity as you scale.
Agile CRM includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Contact Management
- Deals
- Lead Scoring
- Appointment Scheduling
- Marketing Automation
- Email Campaigns
- and 2 more listed below
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- and 2 more listed below
Agile CRM Key Features
- Contact Management
- Deals
- Lead Scoring
- Appointment Scheduling
- Marketing Automation
- Email Campaigns
- Landing Page Builder
- Helpdesk
Freshsales Key Features
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Agile CRM
- Contact Management
- Deals
- Lead Scoring
- Appointment Scheduling
- Marketing Automation
- Email Campaigns
- Landing Page Builder
- Helpdesk
Listed only by Freshsales
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Integration Ecosystem
Agile CRM Integrations
Agile CRM connects with: Google Apps, Microsoft Exchange, Zapier, Twilio, RingCentral, Stripe, QuickBooks, Shopify, WooCommerce, WordPress.
Freshsales Integrations
Freshsales connects with: Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Segment, Shopify.
Shared Integrations
Both tools integrate with: Zapier, Shopify.
Integrations listed only by Agile CRM: Google Apps, Microsoft Exchange, Twilio, RingCentral, Stripe, QuickBooks, WooCommerce, WordPress.
Integrations listed only by Freshsales: Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Segment.
Use Case Recommendations
Best Fit for Agile CRM
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (10 integrations)
- Teams that want to start free and scale up as needs grow
Best Fit for Freshsales
- Budget-conscious teams looking for an affordable CRM platform
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Feature Comparison Summary
| Feature | Agile CRM | Freshsales |
|---|---|---|
| Starting Price | Free | $9/mo |
| Top Tier Price | $79.99/mo | $59/mo |
| Total Features Listed | 8 | 8 |
| Integrations | 10 | 8 |
| Founded | N/A | 2010 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Agile CRM and Freshsales both serve the customer relationship management and sales pipeline tracking market. Agile CRM offers a more accessible entry point, while Freshsales starts at $9/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Agile CRM and Freshsales for current information.
Frequently asked questions.
Frequently asked questions- Which is cheaper, Agile CRM or Freshsales?
- Agile CRM is cheaper at the entry level, offering a free plan with 1,000 contacts, while Freshsales's cheapest plan, Growth, costs $9/mo. Agile CRM also offers more pricing tiers overall, four compared to Freshsales's three, giving more granularity as a team scales.
- Does Freshsales have AI features?
- Yes, Freshsales includes Freddy AI, which provides lead scoring, deal insights, and next-best-action recommendations. This AI capability is listed as a core part of the Freshsales platform and is not something Agile CRM lists among its own features.
- What integrations does Agile CRM support?
- Agile CRM connects with Google Apps, Microsoft Exchange, Zapier, Twilio, RingCentral, Stripe, QuickBooks, Shopify, WooCommerce, and WordPress. Of these, only Zapier and Shopify are also listed as integrations for Freshsales.
- Is Agile CRM or Freshsales better for sales pipeline tracking?
- Freshsales is recommended for sales teams tracking deals from first touch to close and for managers who need pipeline visibility and forecasting. It lists visual sales pipeline management, multiple pipeline support, and advanced reporting and forecasting as key features, while Agile CRM focuses more on deals and appointment scheduling.
- Can I try Agile CRM or Freshsales for free?
- Agile CRM offers a free tier that supports up to 1,000 contacts, letting teams test the platform before paying. Freshsales does not list a free tier; its cheapest plan, Growth, starts at $9/mo.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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