Bitrix24 vs EngageBay: CRM Platform Comparison

Bitrix24 vs EngageBay: CRM Platform Comparison

Bitrix24 and EngageBay are both CRM platforms. Choosing between them depends on your team size, budget, and specific customer relationship management and sales pipeline tracking requirements. Here is what each vendor publishes about pricing, features, and integrations.

The Quick Answer

By each vendor's own wording, Bitrix24 lists basic crm (deals, contacts) and sales pipelines, while EngageBay lists landing page builder and lead scoring. A capability both offer can appear under different names, so read both feature lists below.

Both start at the same price point ($0/mo), so the decision comes down to features and workflow fit.

If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.

Understanding the Core Difference

Bitrix24 is Bitrix24 is an all-in-one platform to manage a team and run sales, combining CRM, tasks and projects, chat and video calls, a website builder and telephony. Paid plans are billed as a flat rate per organization that includes a fixed number of users rather than per seat.

EngageBay is EngageBay lets small businesses manage marketing, sales and customer service in one platform. The CRM sits alongside email marketing, landing pages, live chat and a helpdesk, with a free tier for teams of up to 15 members.

Both platforms offer email marketing. Where they diverge is in their approach to pricing tiers and advanced capabilities.

Pricing Comparison

Bitrix24 Pricing (as of September 2026)

Source: Bitrix24 Pricing

EngageBay Pricing (as of September 2026)

Source: EngageBay Pricing

Pricing Analysis

Both platforms start at the same $0/mo price point. The decision comes down to which feature set and tier structure works better for your expected usage.

Bitrix24 offers 5 pricing tiers compared to EngageBay's 4, giving you more granularity as you scale.

Both platforms offer free tiers, so you can test each one before spending anything.

Features Breakdown

Bitrix24 lists

• Basic CRM (deals, contacts)
• Sales pipelines
• Sales automation
• Tasks (Kanban, Gantt)
• Chat & video calls
• Telephony integration
• and 1 more listed below

Both tools

• Email marketing

EngageBay lists

• Landing Page Builder
• Lead Scoring
• Marketing Automation
• Service Automation
• Live Chat
• Helpdesk
• and 1 more listed below

Bitrix24 Key Features

• Basic CRM (deals, contacts)
• Sales pipelines
• Sales automation
• Tasks (Kanban, Gantt)
• Chat & video calls
• Email marketing
• Telephony integration
• Analytics & reporting tools

EngageBay Key Features

• Email Marketing
• Landing Page Builder
• Lead Scoring
• Marketing Automation
• Service Automation
• Live Chat
• Helpdesk
• Custom Reporting

Shared Capabilities

Both Bitrix24 and EngageBay include:

• Email marketing

The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.

Listed only by Bitrix24

• Basic CRM (deals, contacts)
• Sales pipelines
• Sales automation
• Tasks (Kanban, Gantt)
• Chat & video calls
• Telephony integration
• Analytics & reporting tools

Listed only by EngageBay

• Landing Page Builder
• Lead Scoring
• Marketing Automation
• Service Automation
• Live Chat
• Helpdesk
• Custom Reporting

Integration Ecosystem

Bitrix24 Integrations

Bitrix24 connects with: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.

EngageBay Integrations

EngageBay connects with: Zapier, Shopify, Xero, SendGrid, Mandrill, Stripe, Slack, Twilio, WooCommerce, Google Meet.

Shared Integrations

Both tools integrate with: Xero.

Integrations listed only by Bitrix24: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Mailchimp.

Integrations listed only by EngageBay: Zapier, Shopify, SendGrid, Mandrill, Stripe, Slack, Twilio, WooCommerce, Google Meet.

Use Case Recommendations

Best Fit for Bitrix24

• Budget-conscious teams looking for an affordable CRM platform
• Teams that want to start free and scale up as needs grow
• Enterprise buyers who prefer custom pricing and dedicated support

Best Fit for EngageBay

• Budget-conscious teams looking for an affordable CRM platform
• Teams that want to start free and scale up as needs grow
• Sales teams tracking deals from first touch to close
• Managers who need pipeline visibility and forecasting

Feature Comparison Summary

Getting Started Checklist

1. Define your customer relationship management and sales pipeline tracking requirements and monthly budget
2. Estimate your expected contacts and deals to find the right tier
3. List the integrations your team currently relies on
4. Sign up for free trials or demos of both platforms
5. Run a small test with each tool before making a commitment
6. Evaluate the onboarding experience and support quality

Final Thoughts

Bitrix24 and EngageBay both serve the customer relationship management and sales pipeline tracking market. Bitrix24 offers a more accessible entry point, while EngageBay starts at $0/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.

Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.

Pricing and features verified as of September 2026. Visit Bitrix24 and EngageBay for current information.