Bitrix24 vs EngageBay: CRM Platform Comparison
Compare Bitrix24 and EngageBay side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Bitrix24 and EngageBay both offer CRM platforms starting at $0/mo, but they differ in structure. Bitrix24 bills paid plans as a flat rate per organization with a fixed user count, while EngageBay charges per contact tier up to $119.99/mo for 50,000 contacts. Choose based on team size, budget, and whether you need Bitrix24's project tools or EngageBay's marketing automation.
Key takeaways
- Bitrix24 and EngageBay both offer free plans starting at $0/mo.
- Bitrix24 has 5 pricing tiers (Free, Basic, Standard, Professional, Enterprise) while EngageBay has 4 tiers (Free, Basic, Growth, Pro).
- EngageBay's Pro plan costs $119.99/mo and includes 50,000 contacts, while Bitrix24's paid plans require contacting sales for pricing.
- Both platforms list 8 key features and 10 integrations on their vendor pages, with Xero as their only shared integration.
- Bitrix24 lists basic CRM, sales pipelines, and telephony integration, while EngageBay lists landing page builder, lead scoring, and helpdesk as distinct features.
Reviewed and updated September 4, 2026
Bitrix24 vs EngageBay: CRM Platform Comparison
Bitrix24 and EngageBay are both CRM platforms. Choosing between them depends on your team size, budget, and specific customer relationship management and sales pipeline tracking requirements. Here is what each vendor publishes about pricing, features, and integrations.
The Quick Answer
By each vendor's own wording, Bitrix24 lists basic crm (deals, contacts) and sales pipelines, while EngageBay lists landing page builder and lead scoring. A capability both offer can appear under different names, so read both feature lists below.
Both start at the same price point ($0/mo), so the decision comes down to features and workflow fit.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Bitrix24 is Bitrix24 is an all-in-one platform to manage a team and run sales, combining CRM, tasks and projects, chat and video calls, a website builder and telephony. Paid plans are billed as a flat rate per organization that includes a fixed number of users rather than per seat.
EngageBay is EngageBay lets small businesses manage marketing, sales and customer service in one platform. The CRM sits alongside email marketing, landing pages, live chat and a helpdesk, with a free tier for teams of up to 15 members.
Both platforms offer email marketing. Where they diverge is in their approach to pricing tiers and advanced capabilities.
Pricing Comparison
Bitrix24 Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 5 GB storage; free for 1-2 users |
| Basic | Contact Sales | includes 5 users; 24 GB storage |
| Standard | Contact Sales | includes 50 users; 100 GB storage |
| Professional | Contact Sales | includes 100 users; 1 TB storage |
| Enterprise | Contact Sales | User-count ladder above the Professional plan |
Source: Bitrix24 Pricing
EngageBay Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 250 Contacts |
| Basic | $14.99/mo | 500 Contacts |
| Growth | $64.99/mo | 5000 Contacts |
| Pro | $119.99/mo | 50,000 Contacts |
Source: EngageBay Pricing
Pricing Analysis
Both platforms start at the same $0/mo price point. The decision comes down to which feature set and tier structure works better for your expected usage.
Bitrix24 offers 5 pricing tiers compared to EngageBay's 4, giving you more granularity as you scale.
Both platforms offer free tiers, so you can test each one before spending anything.
Features Breakdown
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Telephony integration
- and 1 more listed below
- Email marketing
- Landing Page Builder
- Lead Scoring
- Marketing Automation
- Service Automation
- Live Chat
- Helpdesk
- and 1 more listed below
Bitrix24 Key Features
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
EngageBay Key Features
- Email Marketing
- Landing Page Builder
- Lead Scoring
- Marketing Automation
- Service Automation
- Live Chat
- Helpdesk
- Custom Reporting
Shared Capabilities
Both Bitrix24 and EngageBay include:
- Email marketing
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Bitrix24
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Telephony integration
- Analytics & reporting tools
Listed only by EngageBay
- Landing Page Builder
- Lead Scoring
- Marketing Automation
- Service Automation
- Live Chat
- Helpdesk
- Custom Reporting
Integration Ecosystem
Bitrix24 Integrations
Bitrix24 connects with: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.
EngageBay Integrations
EngageBay connects with: Zapier, Shopify, Xero, SendGrid, Mandrill, Stripe, Slack, Twilio, WooCommerce, Google Meet.
Shared Integrations
Both tools integrate with: Xero.
Integrations listed only by Bitrix24: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Mailchimp.
Integrations listed only by EngageBay: Zapier, Shopify, SendGrid, Mandrill, Stripe, Slack, Twilio, WooCommerce, Google Meet.
Use Case Recommendations
Best Fit for Bitrix24
- Budget-conscious teams looking for an affordable CRM platform
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for EngageBay
- Budget-conscious teams looking for an affordable CRM platform
- Teams that want to start free and scale up as needs grow
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Feature Comparison Summary
| Feature | Bitrix24 | EngageBay |
|---|---|---|
| Starting Price | Free | Free |
| Top Tier Price | Contact Sales | $119.99/mo |
| Total Features Listed | 8 | 8 |
| Integrations | 10 | 10 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Bitrix24 and EngageBay both serve the customer relationship management and sales pipeline tracking market. Bitrix24 offers a more accessible entry point, while EngageBay starts at $0/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Bitrix24 and EngageBay for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Bitrix24 and EngageBay?
- Bitrix24 is an all-in-one platform combining CRM with tasks, projects, chat, video calls, a website builder, and telephony, billed as a flat rate per organization for a fixed number of users. EngageBay combines CRM with email marketing, landing pages, live chat, and a helpdesk, with a free tier for teams of up to 15 members.
- How much does Bitrix24 cost compared to EngageBay?
- Both platforms start free. Beyond that, Bitrix24 requires contacting sales for pricing on its Basic, Standard, Professional, and Enterprise plans, which include 5, 50, and 100 users respectively as you move up tiers. EngageBay publishes fixed monthly prices, reaching $119.99/mo for its Pro plan with 50,000 contacts.
- Do Bitrix24 and EngageBay integrate with the same tools?
- Only partially. Both list 10 integrations each, but Xero is the only integration they share according to their vendor pages. Bitrix24 uniquely lists Gmail, Google Calendar, Google Drive, Office 365, and Dropbox, while EngageBay uniquely lists Zapier, Shopify, Stripe, Slack, and Twilio.
- Which is better for a budget-conscious team, Bitrix24 or EngageBay?
- Both are recommended for budget-conscious teams that want to start free and scale up as needs grow, according to the article's use case guidance. The right pick depends on whether you value Bitrix24's fixed per-organization user pricing or EngageBay's per-contact pricing tiers and marketing automation features.
- Does EngageBay offer sales pipeline tracking like Bitrix24?
- The article notes both platforms target contact organization, deal tracking, and revenue forecasting. EngageBay's use case recommendations specifically mention sales teams tracking deals from first touch to close and managers needing pipeline visibility and forecasting, similar to Bitrix24's listed sales pipelines feature.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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