Bitrix24 vs Kommo: CRM Platform Comparison
Compare Bitrix24 and Kommo side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Bitrix24 and Kommo are both CRM platforms for sales pipeline tracking, but they differ in structure and pricing. Bitrix24 is an all-in-one team platform with a free tier starting at $0/mo, billed per organization. Kommo is an AI-powered, messenger-focused CRM priced per user starting at $25/mo, built around unified inbox and AI features.
Key takeaways
- Bitrix24's entry plan is free at $0/mo, while Kommo's entry Base plan costs $25/mo.
- Bitrix24 offers 5 pricing tiers compared to Kommo's 4 tiers.
- Bitrix24 is billed as a flat rate per organization with a fixed number of users, while Kommo is priced per user.
- Kommo's Base plan includes 2,500 leads per user and 750 AI credits per user per month.
- Both platforms share only one listed feature in common, sales pipelines, though naming differences may mask overlapping capabilities.
Reviewed and updated September 4, 2026
Bitrix24 vs Kommo: CRM Platform Comparison
Bitrix24 and Kommo compete head-to-head in the customer relationship management and sales pipeline tracking space. This guide compares their pricing tiers, feature sets, and integration ecosystems to help you make a confident decision.
The Quick Answer
By each vendor's own wording, Bitrix24 lists basic crm (deals, contacts) and sales automation, while Kommo lists unified inbox and dashboard. A capability both offer can appear under different names, so read both feature lists below.
Bitrix24 offers a lower entry point at $0/mo compared to Kommo at $25/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Bitrix24 is Bitrix24 is an all-in-one platform to manage a team and run sales, combining CRM, tasks and projects, chat and video calls, a website builder and telephony. Paid plans are billed as a flat rate per organization that includes a fixed number of users rather than per seat.
Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.
Both platforms offer sales pipelines. Where they diverge is in their approach to pricing tiers and advanced capabilities.
Pricing Comparison
Free
Base
Bitrix24 Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 5 GB storage; free for 1-2 users |
| Basic | Contact Sales | includes 5 users; 24 GB storage |
| Standard | Contact Sales | includes 50 users; 100 GB storage |
| Professional | Contact Sales | includes 100 users; 1 TB storage |
| Enterprise | Contact Sales | User-count ladder above the Professional plan |
Source: Bitrix24 Pricing
Kommo Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Base | $25/mo | 2,500 leads per user; 750 AI credits per user/month |
| Advanced | $35/mo | 5,000 leads per user; 1,250 AI credits per user/month |
| Pro | $45/mo | 10,000 leads per user; 2,250 AI credits per user/month |
| Enterprise | Contact Sales | - |
Source: Kommo Pricing
Pricing Analysis
Bitrix24 is more affordable at the entry level ($0/mo vs $25/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Bitrix24 offers 5 pricing tiers compared to Kommo's 4, giving you more granularity as you scale.
Bitrix24 includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Basic CRM (deals, contacts)
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- and 1 more listed below
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- and 4 more listed below
Bitrix24 Key Features
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
Kommo Key Features
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Shared Capabilities
Both Bitrix24 and Kommo include:
- Sales pipelines
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Bitrix24
- Basic CRM (deals, contacts)
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
Listed only by Kommo
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Integration Ecosystem
Bitrix24 Integrations
Bitrix24 connects with: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.
Kommo Integrations
Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Shared Integrations
Both tools integrate with: Gmail, Google Calendar, Dropbox, Mailchimp.
Integrations listed only by Bitrix24: Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Xero.
Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Make, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Google Sheets.
Use Case Recommendations
Best Fit for Bitrix24
- Budget-conscious teams looking for an affordable CRM platform
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Kommo
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (11 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (26 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | Bitrix24 | Kommo |
|---|---|---|
| Starting Price | Free | $25/mo |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 8 | 11 |
| Integrations | 10 | 26 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Bitrix24 and Kommo both serve the customer relationship management and sales pipeline tracking market. Bitrix24 offers a more accessible entry point, while Kommo starts at $25/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Bitrix24 and Kommo for current information.
Frequently asked questions.
Frequently asked questions- Which is cheaper, Bitrix24 or Kommo?
- Bitrix24 is cheaper at the entry level, offering a free plan at $0/mo, while Kommo's entry Base plan starts at $25/mo. Bitrix24 also offers 5 pricing tiers compared to Kommo's 4, giving more granularity as a team scales, though higher Bitrix24 tiers require contacting sales for pricing.
- What is the main difference between Bitrix24 and Kommo?
- Bitrix24 is an all-in-one platform combining CRM, tasks and projects, chat and video calls, a website builder, and telephony, billed per organization. Kommo is an AI-powered CRM built for messenger-based sales, with a unified inbox across channels like WhatsApp and Instagram, billed per user with lead and AI credit allowances.
- Does Kommo integrate with WhatsApp and Instagram?
- Yes, Kommo integrates with WhatsApp Business, Instagram, Facebook Messenger, Telegram, and Viber, among many other tools. This reflects Kommo's focus on messenger-based sales, whereas Bitrix24's integrations lean toward productivity tools like Google Drive, Office 365, and MS Outlook.
- Does Bitrix24 have a free plan?
- Yes, Bitrix24 offers a free plan that includes 5 GB of storage and is free for 1 to 2 users. This lets teams test the platform before committing financially, unlike Kommo, which has no free tier and starts at $25/mo for its Base plan.
- What integrations do Bitrix24 and Kommo have in common?
- Bitrix24 and Kommo both integrate with Gmail, Google Calendar, Dropbox, and Mailchimp. Beyond these shared integrations, Bitrix24 adds tools like Google Drive, Office 365, and Xero, while Kommo adds a much larger list including Zapier, Shopify, Slack, and Zendesk.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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