Bitrix24 vs Koncert: CRM Platform vs Sales Engagement Platform Comparison
Compare Bitrix24 (CRM platform) and Koncert (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Bitrix24 is a CRM platform for customer relationship management and sales pipeline tracking, priced from a $0/mo free tier. Koncert is a sales engagement platform built around multi-channel sequencing and AI dialers, priced through custom quotes. They cover different parts of the sales workflow, so many teams run both rather than choosing one.
Key takeaways
- Bitrix24 publishes an entry price of $0 per month, while Koncert uses custom pricing for all listed plans.
- Bitrix24 offers 5 pricing tiers (Free, Basic, Standard, Professional, Enterprise) compared to Koncert's 4 tiers (Melody, Symphony, Melody+, Symphony+).
- Bitrix24's paid plans are billed as a flat rate per organization with a fixed number of included users rather than per seat.
- Koncert's Symphony+ plan supports an AI Parallel Dialer running 1 to 5 lines, while Melody offers a single-line power dialer.
- Koncert lists features such as Remote Coach, Whisper Mode, Fully Managed Caller ID reputation with a heat map, and DataGenie waterfall data enrichment that Bitrix24 does not list.
Reviewed and updated September 5, 2026
Bitrix24 vs Koncert: CRM Platform vs Sales Engagement Platform Comparison
Sales teams building an outbound stack often weigh Bitrix24, a CRM platform for customer relationship management and sales pipeline tracking, against Koncert, a sales engagement platform for multi-channel sales outreach and engagement tracking. They cover different parts of the workflow, so this comparison covers what each one does, what each one costs, and where they overlap.
The Quick Answer
Bitrix24 is a CRM platform for customer relationship management and sales pipeline tracking; Koncert is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, Bitrix24 lists basic crm (deals, contacts) and sales pipelines, and Koncert lists koncert cadence multi-channel sequencer across calls, emails, text, video and social and ai parallel dialer running 1 to 5 lines.
Bitrix24 publishes an entry price of $0/mo; Koncert uses custom pricing, so the two cannot be compared on list price.
If your priority is organizing contacts, tracking deals, and forecasting revenue, Bitrix24 is the one built for it; for coordinating outreach across email, phone, and social channels, that is Koncert. Many teams run one of each.
Understanding the Core Difference
Bitrix24 is Bitrix24 is an all-in-one platform to manage a team and run sales, combining CRM, tasks and projects, chat and video calls, a website builder and telephony. Paid plans are billed as a flat rate per organization that includes a fixed number of users rather than per seat.
Koncert is Multi-channel sales engagement platform built around five sales dialers plus Koncert Cadence, a sequencer that runs phone, email, video, text and social touchpoints with bi-directional CRM sync.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Free
Melody (AI Flow Dialer)
Bitrix24 Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 5 GB storage; free for 1-2 users |
| Basic | Contact Sales | includes 5 users; 24 GB storage |
| Standard | Contact Sales | includes 50 users; 100 GB storage |
| Professional | Contact Sales | includes 100 users; 1 TB storage |
| Enterprise | Contact Sales | User-count ladder above the Professional plan |
Source: Bitrix24 Pricing
Koncert Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Melody (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony (AI Parallel Dialer) | Contact Sales | 1 to 4 lines |
| Melody+ (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony+ (AI Parallel Dialer) | Contact Sales | 1 to 5 lines |
Source: Koncert Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Bitrix24 offers 5 pricing tiers compared to Koncert's 4, giving you more granularity as you scale.
Bitrix24 includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- and 2 more listed below
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- and 4 more listed below
Bitrix24 Key Features
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
Koncert Key Features
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Bitrix24
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
Listed only by Koncert
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
Integration Ecosystem
Bitrix24 Integrations
Bitrix24 connects with: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.
Koncert Integrations
Koncert connects with: Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, Apollo.io.
Integrations listed only by Bitrix24: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.
Integrations listed only by Koncert: Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, Apollo.io.
Use Case Recommendations
Best Fit for Bitrix24
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (10 integrations)
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Koncert
- Teams that need a wide feature set (10 capabilities listed)
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
Feature Comparison Summary
| Feature | Bitrix24 | Koncert |
|---|---|---|
| Starting Price | Free | Contact Sales |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 8 | 10 |
| Integrations | 10 | 7 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Bitrix24 serves the customer relationship management and sales pipeline tracking side of an outbound stack and Koncert the multi-channel sales outreach and engagement tracking side. Bitrix24 publishes an entry price (a free tier), while Koncert uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Bitrix24 and Koncert for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Bitrix24 and Koncert?
- Bitrix24 is a CRM platform focused on customer relationship management and sales pipeline tracking, combining CRM, tasks, chat, video calls, and telephony. Koncert is a sales engagement platform built around multi-channel outreach, using five sales dialers and a sequencer called Koncert Cadence that runs phone, email, video, text, and social touchpoints with bi-directional CRM sync.
- Can I compare Bitrix24 and Koncert pricing directly?
- Not fully. Bitrix24 publishes an entry price of $0 per month, but Koncert uses custom, contact-sales pricing across all its plans (Melody, Symphony, Melody+, Symphony+), so the two cannot be compared on list price without reaching out to Koncert's sales team for a quote.
- Does Bitrix24 have a free plan?
- Yes. Bitrix24 offers a Free plan with 5 GB of storage that is free for 1 to 2 users, letting teams test the platform before committing financially. Paid tiers above it, Basic, Standard, Professional, and Enterprise, require contacting sales for pricing.
- What kind of dialers does Koncert offer?
- Koncert offers an AI Parallel Dialer that can run 1 to 5 lines depending on the plan (Symphony supports 1 to 4 lines, Symphony+ supports 1 to 5), and an AI Flow Dialer described as a single-line power dialer, available on the Melody and Melody+ plans.
- Should a sales team use Bitrix24 or Koncert, or both?
- It depends on the priority. If the goal is organizing contacts, tracking deals, and forecasting revenue, Bitrix24 is built for that. If the goal is coordinating outreach across email, phone, and social channels, Koncert fits that role. The article notes many teams run one of each since they cover different parts of the workflow.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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