Bitrix24 vs Nutshell: CRM Platform Comparison

Bitrix24 vs Nutshell: CRM Platform Comparison

Bitrix24 and Nutshell are both CRM platforms. Choosing between them depends on your team size, budget, and specific customer relationship management and sales pipeline tracking requirements. Here is what each vendor publishes about pricing, features, and integrations.

The Quick Answer

By each vendor's own wording, Bitrix24 lists basic crm (deals, contacts) and sales pipelines, while Nutshell lists unlimited contacts & storage and email & calendar sync. A capability both offer can appear under different names, so read both feature lists below.

Bitrix24 offers a lower entry point at $0/mo compared to Nutshell at $19/mo.

If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.

Understanding the Core Difference

Bitrix24 is Bitrix24 is an all-in-one platform to manage a team and run sales, combining CRM, tasks and projects, chat and video calls, a website builder and telephony. Paid plans are billed as a flat rate per organization that includes a fixed number of users rather than per seat.

Nutshell is Nutshell is an all-in-one growth software featuring CRM, email marketing, and contact management for sales teams. Every subscription bundles webchat, an AI chatbot, a form builder, landing pages and attribution reporting alongside the sales pipeline.

Both platforms offer sales automation. Where they diverge is in their approach to pricing tiers and advanced capabilities.

Pricing Comparison

FreeBitrix24 entry plan

Free

$19/moNutshell entry plan

Foundation

Bitrix24 Pricing (as of September 2026)

Source: Bitrix24 Pricing

Nutshell Pricing (as of September 2026)

Source: Nutshell Pricing

Pricing Analysis

Bitrix24 is more affordable at the entry level ($0/mo vs $19/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.

Bitrix24 includes a free tier, letting you test the platform before committing financially.

Features Breakdown

Bitrix24 lists

• Basic CRM (deals, contacts)
• Sales pipelines
• Tasks (Kanban, Gantt)
• Chat & video calls
• Email marketing
• Telephony integration
• and 1 more listed below

Both tools

• Sales automation

Nutshell lists

• Unlimited contacts & storage
• Email & calendar sync
• Form builder & landing pages
• Activity reports
• Lead assignment rules
• Meeting scheduler
• and 1 more listed below

Bitrix24 Key Features

• Basic CRM (deals, contacts)
• Sales pipelines
• Sales automation
• Tasks (Kanban, Gantt)
• Chat & video calls
• Email marketing
• Telephony integration
• Analytics & reporting tools

Nutshell Key Features

• Unlimited contacts & storage
• Email & calendar sync
• Form builder & landing pages
• Activity reports
• Lead assignment rules
• Sales automation
• Meeting scheduler
• Advanced reporting

Shared Capabilities

Both Bitrix24 and Nutshell include:

• Sales automation

The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.

Listed only by Bitrix24

• Basic CRM (deals, contacts)
• Sales pipelines
• Tasks (Kanban, Gantt)
• Chat & video calls
• Email marketing
• Telephony integration
• Analytics & reporting tools

Listed only by Nutshell

• Unlimited contacts & storage
• Email & calendar sync
• Form builder & landing pages
• Activity reports
• Lead assignment rules
• Meeting scheduler
• Advanced reporting

Integration Ecosystem

Bitrix24 Integrations

Bitrix24 connects with: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.

Nutshell Integrations

Nutshell connects with: Gmail and Google Calendar, Calendly, Aircall, CallRail, Dialpad, Intercom, Google Meet, Google Analytics (GA4), ChatGPT / OpenAI, Claude.

Integrations listed only by Bitrix24: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.

Integrations listed only by Nutshell: Gmail and Google Calendar, Calendly, Aircall, CallRail, Dialpad, Intercom, Google Meet, Google Analytics (GA4), ChatGPT / OpenAI, Claude.

Use Case Recommendations

Best Fit for Bitrix24

• Budget-conscious teams looking for an affordable CRM platform
• Teams that want to start free and scale up as needs grow
• Enterprise buyers who prefer custom pricing and dedicated support

Best Fit for Nutshell

• Budget-conscious teams looking for an affordable CRM platform
• Sales teams tracking deals from first touch to close
• Managers who need pipeline visibility and forecasting
• Growing teams that need scalable contact management

Feature Comparison Summary

Getting Started Checklist

1. Define your customer relationship management and sales pipeline tracking requirements and monthly budget
2. Estimate your expected contacts and deals to find the right tier
3. List the integrations your team currently relies on
4. Sign up for free trials or demos of both platforms
5. Run a small test with each tool before making a commitment
6. Evaluate the onboarding experience and support quality

Final Thoughts

Bitrix24 and Nutshell both serve the customer relationship management and sales pipeline tracking market. Bitrix24 offers a more accessible entry point, while Nutshell starts at $19/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.

Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.

Pricing and features verified as of September 2026. Visit Bitrix24 and Nutshell for current information.