Bitrix24 vs Nutshell: CRM Platform Comparison
Compare Bitrix24 and Nutshell side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Bitrix24 and Nutshell are both CRM platforms, but they differ on pricing structure and feature emphasis. Bitrix24 starts free at $0/mo with flat per-organization pricing, while Nutshell starts at $19/mo with unlimited contacts and storage. Bitrix24 suits budget-conscious or enterprise teams, while Nutshell suits sales teams wanting bundled AI and marketing tools.
Key takeaways
- Bitrix24's Free plan costs $0/mo and includes 5 GB storage, free for 1 to 2 users.
- Nutshell's entry-level Foundation plan costs $19/mo and includes unlimited contacts, unlimited storage, and 10 AI outcomes.
- Bitrix24's paid plans, Basic, Standard, Professional, and Enterprise, are priced via Contact Sales and scale from 5 users up to 100 users.
- Nutshell's top plan, Enterprise, costs $89/mo and includes 150 AI outcomes with unlimited custom pipelines.
- Both Bitrix24 and Nutshell list sales automation as a shared capability, but each vendor lists seven other features unique to its own platform.
Reviewed and updated September 4, 2026
Bitrix24 vs Nutshell: CRM Platform Comparison
Bitrix24 and Nutshell are both CRM platforms. Choosing between them depends on your team size, budget, and specific customer relationship management and sales pipeline tracking requirements. Here is what each vendor publishes about pricing, features, and integrations.
The Quick Answer
By each vendor's own wording, Bitrix24 lists basic crm (deals, contacts) and sales pipelines, while Nutshell lists unlimited contacts & storage and email & calendar sync. A capability both offer can appear under different names, so read both feature lists below.
Bitrix24 offers a lower entry point at $0/mo compared to Nutshell at $19/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Bitrix24 is Bitrix24 is an all-in-one platform to manage a team and run sales, combining CRM, tasks and projects, chat and video calls, a website builder and telephony. Paid plans are billed as a flat rate per organization that includes a fixed number of users rather than per seat.
Nutshell is Nutshell is an all-in-one growth software featuring CRM, email marketing, and contact management for sales teams. Every subscription bundles webchat, an AI chatbot, a form builder, landing pages and attribution reporting alongside the sales pipeline.
Both platforms offer sales automation. Where they diverge is in their approach to pricing tiers and advanced capabilities.
Pricing Comparison
Free
Foundation
Bitrix24 Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 5 GB storage; free for 1-2 users |
| Basic | Contact Sales | includes 5 users; 24 GB storage |
| Standard | Contact Sales | includes 50 users; 100 GB storage |
| Professional | Contact Sales | includes 100 users; 1 TB storage |
| Enterprise | Contact Sales | User-count ladder above the Professional plan |
Source: Bitrix24 Pricing
Nutshell Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Foundation | $19/mo | Unlimited contacts and storage; 10 AI outcomes |
| Growth | $32/mo | 20 AI outcomes |
| Pro | $49/mo | 40 AI outcomes; 5 custom pipelines |
| Business | $67/mo | 100 AI outcomes; 10 custom pipelines |
| Enterprise | $89/mo | 150 AI outcomes; unlimited pipelines |
Source: Nutshell Pricing
Pricing Analysis
Bitrix24 is more affordable at the entry level ($0/mo vs $19/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Bitrix24 includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Basic CRM (deals, contacts)
- Sales pipelines
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- and 1 more listed below
- Sales automation
- Unlimited contacts & storage
- Email & calendar sync
- Form builder & landing pages
- Activity reports
- Lead assignment rules
- Meeting scheduler
- and 1 more listed below
Bitrix24 Key Features
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
Nutshell Key Features
- Unlimited contacts & storage
- Email & calendar sync
- Form builder & landing pages
- Activity reports
- Lead assignment rules
- Sales automation
- Meeting scheduler
- Advanced reporting
Shared Capabilities
Both Bitrix24 and Nutshell include:
- Sales automation
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Bitrix24
- Basic CRM (deals, contacts)
- Sales pipelines
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
Listed only by Nutshell
- Unlimited contacts & storage
- Email & calendar sync
- Form builder & landing pages
- Activity reports
- Lead assignment rules
- Meeting scheduler
- Advanced reporting
Integration Ecosystem
Bitrix24 Integrations
Bitrix24 connects with: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.
Nutshell Integrations
Nutshell connects with: Gmail and Google Calendar, Calendly, Aircall, CallRail, Dialpad, Intercom, Google Meet, Google Analytics (GA4), ChatGPT / OpenAI, Claude.
Integrations listed only by Bitrix24: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.
Integrations listed only by Nutshell: Gmail and Google Calendar, Calendly, Aircall, CallRail, Dialpad, Intercom, Google Meet, Google Analytics (GA4), ChatGPT / OpenAI, Claude.
Use Case Recommendations
Best Fit for Bitrix24
- Budget-conscious teams looking for an affordable CRM platform
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Nutshell
- Budget-conscious teams looking for an affordable CRM platform
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Feature Comparison Summary
| Feature | Bitrix24 | Nutshell |
|---|---|---|
| Starting Price | Free | $19/mo |
| Top Tier Price | Contact Sales | $89/mo |
| Total Features Listed | 8 | 8 |
| Integrations | 10 | 10 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Bitrix24 and Nutshell both serve the customer relationship management and sales pipeline tracking market. Bitrix24 offers a more accessible entry point, while Nutshell starts at $19/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Bitrix24 and Nutshell for current information.
Frequently asked questions.
Frequently asked questions- What is the main pricing difference between Bitrix24 and Nutshell?
- Bitrix24 offers a free entry tier at $0/mo, while Nutshell's cheapest plan, Foundation, costs $19/mo. Bitrix24's paid tiers beyond the free plan, Basic, Standard, Professional, and Enterprise, all require contacting sales for pricing, whereas Nutshell publishes fixed monthly prices for every tier up to $89/mo for Enterprise.
- Does Bitrix24 have a free plan?
- Yes, Bitrix24 has a Free plan that costs $0/mo and includes 5 GB of storage, and it is free for teams of 1 to 2 users. This makes it a lower entry point than Nutshell, whose cheapest plan starts at $19/mo.
- What features does Nutshell include that Bitrix24 does not list?
- Nutshell lists unlimited contacts and storage, email and calendar sync, a form builder and landing pages, activity reports, lead assignment rules, meeting scheduler, and advanced reporting. These appear only on Nutshell's own feature list and not on Bitrix24's.
- Which integrations does Bitrix24 support compared to Nutshell?
- Bitrix24 connects with Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, and Mailchimp. Nutshell connects with Gmail and Google Calendar, Calendly, Aircall, CallRail, Dialpad, Intercom, Google Meet, Google Analytics (GA4), ChatGPT/OpenAI, and Claude.
- Who is Nutshell best suited for?
- Nutshell is best suited for budget-conscious teams looking for an affordable CRM platform and for sales teams, according to the article's use case recommendations. Its every subscription bundles webchat, an AI chatbot, a form builder, landing pages, and attribution reporting alongside the sales pipeline.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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