Bitrix24 vs PhoneBurner: CRM Platform vs Sales Engagement Platform Comparison
Compare Bitrix24 (CRM platform) and PhoneBurner (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Bitrix24 is a CRM platform built for customer relationship management and sales pipeline tracking, while PhoneBurner is a sales engagement platform for multi-channel outreach and calling. Bitrix24 starts free, PhoneBurner's entry Standard plan is $165 per month. Teams should match the choice to the workflow: pipeline management calls for Bitrix24, outreach execution calls for PhoneBurner, and some teams run both.
Key takeaways
- Bitrix24's free plan supports 1-2 users with 5 GB of storage, while PhoneBurner's entry Standard plan starts at $165 per month.
- PhoneBurner offers three pricing tiers: Standard at $165/mo, Professional at $195/mo, and Premium at $215/mo.
- Bitrix24 publishes five pricing tiers compared to PhoneBurner's three tiers.
- Bitrix24 lists integrations with 10 tools including Gmail, Google Drive, and Office 365, while PhoneBurner lists integrations with four CRMs: Salesforce, HubSpot, Zoho CRM, and GoHighLevel.
- Bitrix24's Professional plan includes 100 users and 1 TB of storage.
Reviewed and updated September 4, 2026
Bitrix24 vs PhoneBurner: CRM Platform vs Sales Engagement Platform Comparison
Bitrix24 is a CRM platform; PhoneBurner is a sales engagement platform. Whether you need one, the other, or both depends on which part of the workflow you are buying for: customer relationship management and sales pipeline tracking on one side, multi-channel sales outreach and engagement tracking on the other. This guide lays out what each vendor publishes.
The Quick Answer
Bitrix24 is a CRM platform for customer relationship management and sales pipeline tracking; PhoneBurner is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, Bitrix24 lists basic crm (deals, contacts) and sales pipelines, and PhoneBurner lists unlimited calling and workflow automation.
Bitrix24 offers a lower entry point at $0/mo compared to PhoneBurner at $165/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, Bitrix24 is the one built for it; for coordinating outreach across email, phone, and social channels, that is PhoneBurner. Many teams run one of each.
Understanding the Core Difference
Bitrix24 is Bitrix24 is an all-in-one platform to manage a team and run sales, combining CRM, tasks and projects, chat and video calls, a website builder and telephony. Paid plans are billed as a flat rate per organization that includes a fixed number of users rather than per seat.
PhoneBurner is Sales dialer platform that blends calls, email and SMS in one outreach workflow, with spam-flag remediation, connect scoring to prioritize likely answers, workflow automation and lead distribution. Includes reporting, live call monitoring and coaching.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Free
Standard
Bitrix24 Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 5 GB storage; free for 1-2 users |
| Basic | Contact Sales | includes 5 users; 24 GB storage |
| Standard | Contact Sales | includes 50 users; 100 GB storage |
| Professional | Contact Sales | includes 100 users; 1 TB storage |
| Enterprise | Contact Sales | User-count ladder above the Professional plan |
Source: Bitrix24 Pricing
PhoneBurner Pricing (as of September 2026)
| Plan | Price | Contacts | Emails |
|---|---|---|---|
| Standard | $165/mo | Per user | Unlimited Calling |
| Professional | $195/mo | Per user | Unlimited Calling |
| Premium | $215/mo | Per user | Unlimited Calling |
Source: PhoneBurner Pricing
Pricing Analysis
Bitrix24 is more affordable at the entry level ($0/mo vs $165/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking, this price difference matters.
Bitrix24 offers 5 pricing tiers compared to PhoneBurner's 3, giving you more granularity as you scale.
Bitrix24 includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- and 2 more listed below
- Unlimited Calling
- Workflow Automation
- Call Analytics
- Softphone Dialing
- Live Call Monitoring & Coaching
- Open API
- and 3 more listed below
Bitrix24 Key Features
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
PhoneBurner Key Features
- Unlimited Calling
- Workflow Automation
- Call Analytics
- Softphone Dialing
- Live Call Monitoring & Coaching
- Open API
- Custom Inbound Routing
- Text Messaging
- Lead Distribution
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Bitrix24
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
Listed only by PhoneBurner
- Unlimited Calling
- Workflow Automation
- Call Analytics
- Softphone Dialing
- Live Call Monitoring & Coaching
- Open API
- Custom Inbound Routing
- Text Messaging
- Lead Distribution
Integration Ecosystem
Bitrix24 Integrations
Bitrix24 connects with: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.
PhoneBurner Integrations
PhoneBurner connects with: Salesforce, HubSpot, Zoho CRM, GoHighLevel.
Integrations listed only by Bitrix24: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.
Integrations listed only by PhoneBurner: Salesforce, HubSpot, Zoho CRM, GoHighLevel.
Use Case Recommendations
Best Fit for Bitrix24
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (10 integrations)
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for PhoneBurner
- Mid-market to enterprise teams with established multi-channel sales outreach and engagement tracking budgets
- Teams that need a wide feature set (9 capabilities listed)
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
Feature Comparison Summary
| Feature | Bitrix24 | PhoneBurner |
|---|---|---|
| Starting Price | Free | $165/mo |
| Top Tier Price | Contact Sales | $215/mo |
| Total Features Listed | 8 | 9 |
| Integrations | 10 | 4 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Bitrix24 serves the customer relationship management and sales pipeline tracking side of an outbound stack and PhoneBurner the multi-channel sales outreach and engagement tracking side. Bitrix24 offers a more accessible entry point, while PhoneBurner starts at $165/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Bitrix24 and PhoneBurner for current information.
Frequently asked questions.
Frequently asked questions- What's the main difference between Bitrix24 and PhoneBurner?
- Bitrix24 is a CRM platform focused on customer relationship management and sales pipeline tracking, combining CRM, tasks, chat, video calls, and a website builder. PhoneBurner is a sales engagement platform focused on multi-channel outreach, blending calls, email, and SMS with connect scoring, workflow automation, and lead distribution.
- How much does Bitrix24 cost compared to PhoneBurner?
- Bitrix24 offers a free entry plan for 1-2 users with 5 GB of storage, and its paid tiers require contacting sales. PhoneBurner starts at $165 per month for its Standard plan, with Professional at $195/mo and Premium at $215/mo, so Bitrix24 has the lower entry point.
- Which integrations does PhoneBurner support?
- PhoneBurner lists integrations with Salesforce, HubSpot, Zoho CRM, and GoHighLevel, four CRM tools in total. Bitrix24, by contrast, lists 10 integrations including Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, and Mailchimp.
- Can Bitrix24 and PhoneBurner be used together?
- Yes, the article notes that many teams run one of each since they serve different parts of the workflow. Bitrix24 handles customer relationship management and sales pipeline tracking, while PhoneBurner handles multi-channel sales outreach and engagement tracking, so pairing them covers both sides.
- Which tool is better for budget-conscious teams?
- Bitrix24 is recommended for budget-conscious teams because it offers an affordable, free-to-start CRM platform with five pricing tiers, letting teams test the platform before committing financially. PhoneBurner has no free tier and starts at $165 per month for its Standard plan.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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