Bitrix24 vs Pipedrive: CRM Platform Comparison
Compare Bitrix24 and Pipedrive side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Bitrix24 suits budget-conscious teams wanting an all-in-one platform with CRM, tasks, chat, video calls, and telephony built in, starting free at $0/mo. Pipedrive suits sales-focused teams wanting a simple, visual deal pipeline with AI-powered sales assistance, starting at $14/mo. The right choice depends on budget, team size, and needed capabilities.
Key takeaways
- Bitrix24 offers a free entry plan at $0/mo, while Pipedrive's entry plan, Lite, starts at $14/mo.
- Bitrix24 provides 5 pricing tiers, Free, Basic, Standard, Professional, and Enterprise, compared to Pipedrive's 4 tiers, Lite, Growth, Premium, and Ultimate.
- Pipedrive's paid tiers are listed at $39/mo for Growth, $59/mo for Premium, and $79/mo for Ultimate.
- Bitrix24 lists 10 integrations including Gmail, Google Drive, and Xero, while Pipedrive lists 8 integrations including Slack, Zoom, and Zapier.
- Mailchimp is the only integration listed by both Bitrix24 and Pipedrive.
Reviewed and updated September 5, 2026
Bitrix24 vs Pipedrive: CRM Platform Comparison
If you are comparing customer relationship management and sales pipeline tracking tools, Bitrix24 and Pipedrive will likely both appear on your radar. They share some surface-level similarities, but the details reveal important differences in pricing, capability, and target audience.
The Quick Answer
By each vendor's own wording, Bitrix24 lists basic crm (deals, contacts) and sales pipelines, while Pipedrive lists visual deal pipeline management and activity-based selling methodology. A capability both offer can appear under different names, so read both feature lists below.
Bitrix24 offers a lower entry point at $0/mo compared to Pipedrive at $14/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Bitrix24 is Bitrix24 is an all-in-one platform to manage a team and run sales, combining CRM, tasks and projects, chat and video calls, a website builder and telephony. Paid plans are billed as a flat rate per organization that includes a fixed number of users rather than per seat.
Pipedrive is A sales-focused CRM designed by salespeople for salespeople, built around a visual deal pipeline. Pipedrive emphasizes simplicity and ease of use with powerful automation features, AI-powered sales assistance, and activity-based selling methodology.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Free
Lite
Bitrix24 Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 5 GB storage; free for 1-2 users |
| Basic | Contact Sales | includes 5 users; 24 GB storage |
| Standard | Contact Sales | includes 50 users; 100 GB storage |
| Professional | Contact Sales | includes 100 users; 1 TB storage |
| Enterprise | Contact Sales | User-count ladder above the Professional plan |
Source: Bitrix24 Pricing
Pipedrive Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Lite | $14/mo |
| Growth | $39/mo |
| Premium | $59/mo |
| Ultimate | $79/mo |
Source: Pipedrive Pricing
Pricing Analysis
Bitrix24 is more affordable at the entry level ($0/mo vs $14/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Bitrix24 offers 5 pricing tiers compared to Pipedrive's 4, giving you more granularity as you scale.
Bitrix24 includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- and 2 more listed below
- Visual deal pipeline management
- Activity-based selling methodology
- Email sync with templates and tracking
- Workflow automation builder
- AI-powered sales assistant
- Revenue forecasting and reporting
- and 2 more listed below
Bitrix24 Key Features
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
Pipedrive Key Features
- Visual deal pipeline management
- Activity-based selling methodology
- Email sync with templates and tracking
- Workflow automation builder
- AI-powered sales assistant
- Revenue forecasting and reporting
- Customizable web forms and chatbot
- Mobile app with caller ID and call logging
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Bitrix24
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
Listed only by Pipedrive
- Visual deal pipeline management
- Activity-based selling methodology
- Email sync with templates and tracking
- Workflow automation builder
- AI-powered sales assistant
- Revenue forecasting and reporting
- Customizable web forms and chatbot
- Mobile app with caller ID and call logging
Integration Ecosystem
Bitrix24 Integrations
Bitrix24 connects with: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.
Pipedrive Integrations
Pipedrive connects with: Google Workspace, Microsoft Outlook, Slack, Zoom, Zapier, Mailchimp, Trello, Asana.
Shared Integrations
Both tools integrate with: Mailchimp.
Integrations listed only by Bitrix24: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero.
Integrations listed only by Pipedrive: Google Workspace, Microsoft Outlook, Slack, Zoom, Zapier, Trello, Asana.
Use Case Recommendations
Best Fit for Bitrix24
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (10 integrations)
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Pipedrive
- Budget-conscious teams looking for an affordable CRM platform
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Feature Comparison Summary
| Feature | Bitrix24 | Pipedrive |
|---|---|---|
| Starting Price | Free | $14/mo |
| Top Tier Price | Contact Sales | $79/mo |
| Total Features Listed | 8 | 8 |
| Integrations | 10 | 8 |
| Founded | N/A | 2010 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Bitrix24 and Pipedrive both serve the customer relationship management and sales pipeline tracking market. Bitrix24 offers a more accessible entry point, while Pipedrive starts at $14/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Bitrix24 and Pipedrive for current information.
Frequently asked questions.
Frequently asked questions- How much does Bitrix24 cost compared to Pipedrive?
- Bitrix24's entry plan is free at $0/mo, while Pipedrive's entry plan, Lite, costs $14/mo. Bitrix24's paid tiers, Basic, Standard, Professional, and Enterprise, require contacting sales for pricing. Pipedrive's paid tiers are listed at $39/mo, $59/mo, and $79/mo for Growth, Premium, and Ultimate respectively.
- What is the core difference between Bitrix24 and Pipedrive?
- Bitrix24 is an all-in-one platform combining CRM, tasks, projects, chat, video calls, telephony, and a website builder, billed as a flat rate per organization. Pipedrive is a sales-focused CRM built around a visual deal pipeline, emphasizing simplicity, automation, and AI-powered sales assistance.
- Which integrations does each platform support?
- Bitrix24 lists integrations with Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, and Mailchimp. Pipedrive lists Google Workspace, Microsoft Outlook, Slack, Zoom, Zapier, Mailchimp, Trello, and Asana. Mailchimp is the only integration both platforms list.
- Which CRM is best for budget-conscious teams?
- Bitrix24 is recommended for budget-conscious teams because it offers a free tier and is more affordable at the entry level compared to Pipedrive. It also suits organizations with complex tech stacks needing broad integration support and teams that want to start free and scale as needs grow.
- Does Pipedrive offer AI features?
- Yes, Pipedrive lists an AI-powered sales assistant among its key features. It also includes revenue forecasting and reporting, a workflow automation builder, and activity-based selling methodology, positioning it as a sales-focused CRM designed by salespeople for salespeople.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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