Bitrix24 vs Salesforce: CRM Platform Comparison
Compare Bitrix24 and Salesforce side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Bitrix24 and Salesforce both offer CRM tools for managing contacts, deals, and pipelines, but differ in price and structure. Bitrix24 starts free with flat per-organization billing, while Salesforce's Starter Suite costs $25 per month. Bitrix24 offers 5 pricing tiers to Salesforce's 4, and Salesforce includes AppExchange and Einstein AI features not listed by Bitrix24.
Key takeaways
- Bitrix24's entry plan is free, while Salesforce's entry plan, the Starter Suite, costs $25 per month.
- Bitrix24 offers 5 pricing tiers compared to Salesforce's 4 pricing tiers.
- Bitrix24 lists integrations with 10 tools including Gmail, Google Drive, and Office 365, while Salesforce lists 8 including Slack, Tableau, and MuleSoft.
- Mailchimp is the only integration listed by both Bitrix24 and Salesforce.
- Salesforce lists Einstein AI-powered analytics and predictions and an AppExchange marketplace, features not listed by Bitrix24.
Reviewed and updated September 4, 2026
Bitrix24 vs Salesforce: CRM Platform Comparison
Finding the right CRM platform can directly impact your revenue pipeline. Bitrix24 and Salesforce both aim to solve the same core problem (organizing contacts, tracking deals, and forecasting revenue), yet they approach it differently. Let's break down the specifics.
The Quick Answer
By each vendor's own wording, Bitrix24 lists basic crm (deals, contacts) and sales pipelines, while Salesforce lists lead, account, and contact management and opportunity and pipeline tracking. A capability both offer can appear under different names, so read both feature lists below.
Bitrix24 offers a lower entry point at $0/mo compared to Salesforce at $25/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Bitrix24 is Bitrix24 is an all-in-one platform to manage a team and run sales, combining CRM, tasks and projects, chat and video calls, a website builder and telephony. Paid plans are billed as a flat rate per organization that includes a fixed number of users rather than per seat.
Salesforce is The world's leading CRM platform offering a comprehensive suite of sales, service, marketing, and commerce tools. Known for extensive customization, AI-powered insights via Einstein, and a vast ecosystem of third-party integrations through AppExchange.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Free
Starter Suite
Bitrix24 Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 5 GB storage; free for 1-2 users |
| Basic | Contact Sales | includes 5 users; 24 GB storage |
| Standard | Contact Sales | includes 50 users; 100 GB storage |
| Professional | Contact Sales | includes 100 users; 1 TB storage |
| Enterprise | Contact Sales | User-count ladder above the Professional plan |
Source: Bitrix24 Pricing
Salesforce Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Starter Suite | $25/mo |
| Pro Suite | $100/mo |
| Enterprise | $175/mo |
| Unlimited | $350/mo |
Source: Salesforce Pricing
Pricing Analysis
Bitrix24 is more affordable at the entry level ($0/mo vs $25/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Bitrix24 offers 5 pricing tiers compared to Salesforce's 4, giving you more granularity as you scale.
Bitrix24 includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- and 2 more listed below
- Lead, account, and contact management
- Opportunity and pipeline tracking
- Einstein AI-powered analytics and predictions
- Sales forecasting and territory management
- Workflow automation and approval processes
- Customizable dashboards and reports
- and 2 more listed below
Bitrix24 Key Features
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
Salesforce Key Features
- Lead, account, and contact management
- Opportunity and pipeline tracking
- Einstein AI-powered analytics and predictions
- Sales forecasting and territory management
- Workflow automation and approval processes
- Customizable dashboards and reports
- AppExchange marketplace
- Mobile CRM app for iOS and Android
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Bitrix24
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
Listed only by Salesforce
- Lead, account, and contact management
- Opportunity and pipeline tracking
- Einstein AI-powered analytics and predictions
- Sales forecasting and territory management
- Workflow automation and approval processes
- Customizable dashboards and reports
- AppExchange marketplace
- Mobile CRM app for iOS and Android
Integration Ecosystem
Bitrix24 Integrations
Bitrix24 connects with: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.
Salesforce Integrations
Salesforce connects with: Slack, Google Workspace, Microsoft Outlook, Mailchimp, DocuSign, Zapier, Tableau, MuleSoft.
Shared Integrations
Both tools integrate with: Mailchimp.
Integrations listed only by Bitrix24: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero.
Integrations listed only by Salesforce: Slack, Google Workspace, Microsoft Outlook, DocuSign, Zapier, Tableau, MuleSoft.
Use Case Recommendations
Best Fit for Bitrix24
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (10 integrations)
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Salesforce
- Budget-conscious teams looking for an affordable CRM platform
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Feature Comparison Summary
| Feature | Bitrix24 | Salesforce |
|---|---|---|
| Starting Price | Free | $25/mo |
| Top Tier Price | Contact Sales | $350/mo |
| Total Features Listed | 8 | 8 |
| Integrations | 10 | 8 |
| Founded | N/A | 1999 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Bitrix24 and Salesforce both serve the customer relationship management and sales pipeline tracking market. Bitrix24 offers a more accessible entry point, while Salesforce starts at $25/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Bitrix24 and Salesforce for current information.
Frequently asked questions.
Frequently asked questions- Is Bitrix24 cheaper than Salesforce?
- Yes, at the entry level. Bitrix24 offers a free plan, while Salesforce's cheapest plan, the Starter Suite, costs $25 per month. Bitrix24 also offers 5 pricing tiers total compared to Salesforce's 4, giving budget-conscious teams more entry points before committing financially.
- What integrations does Bitrix24 offer that Salesforce doesn't?
- Bitrix24 lists integrations with Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, and Xero that are not listed on Salesforce's integration list. Mailchimp is the only integration both platforms list in common.
- What integrations does Salesforce offer that Bitrix24 doesn't?
- Salesforce lists integrations with Slack, Google Workspace, Microsoft Outlook, DocuSign, Zapier, Tableau, and MuleSoft that Bitrix24 does not list. Bitrix24 and Salesforce share only one common listed integration, Mailchimp.
- Does Salesforce have AI features that Bitrix24 lacks?
- Yes. Salesforce lists Einstein AI-powered analytics and predictions as a key feature, which is not listed among Bitrix24's key features. Bitrix24's listed features instead focus on basic CRM, sales pipelines, tasks, chat and video calls, and telephony integration.
- Which CRM is better for budget-conscious teams?
- Bitrix24 is positioned as the better fit for budget-conscious teams looking for an affordable CRM platform. It offers a free tier and a lower entry price point of $0 per month compared to Salesforce's $25 per month starting price.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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