Bitrix24 vs SugarCRM: CRM Platform Comparison
Compare Bitrix24 and SugarCRM side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Bitrix24 is the better fit for budget-conscious teams and those needing broad third-party integrations, starting free with a $0/mo plan, while SugarCRM, starting at $59/mo, suits sales teams that need structured pipeline management, quoting, and forecasting tools for B2B growth. The right choice depends on budget, team size, and required capabilities.
Key takeaways
- Bitrix24's entry plan is free, while SugarCRM's Standard plan starts at $59/mo.
- Bitrix24 offers 5 pricing tiers compared to SugarCRM's 3 tiers.
- SugarCRM's paid plans all require a minimum of 15 users.
- Bitrix24 lists integrations with tools like Gmail, Google Drive, and Office 365, while SugarCRM lists integrations with NetSuite, DocuSign, and LinkedIn Sales Navigator.
- Dropbox is the only integration listed by both Bitrix24 and SugarCRM.
Reviewed and updated September 4, 2026
Bitrix24 vs SugarCRM: CRM Platform Comparison
If you are comparing customer relationship management and sales pipeline tracking tools, Bitrix24 and SugarCRM will likely both appear on your radar. They share some surface-level similarities, but the details reveal important differences in pricing, capability, and target audience.
The Quick Answer
By each vendor's own wording, Bitrix24 lists basic crm (deals, contacts) and sales pipelines, while SugarCRM lists accounts & contact management and lead & opportunity management. A capability both offer can appear under different names, so read both feature lists below.
Bitrix24 offers a lower entry point at $0/mo compared to SugarCRM at $59/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Bitrix24 is Bitrix24 is an all-in-one platform to manage a team and run sales, combining CRM, tasks and projects, chat and video calls, a website builder and telephony. Paid plans are billed as a flat rate per organization that includes a fixed number of users rather than per seat.
SugarCRM is SugarCRM is a sales CRM for B2B growth that manages accounts, leads, opportunities and quotes with automated follow-ups and built-in insights. Its Sugar Sell product is sold alongside Sugar Market for marketing automation and Sugar Serve for customer service.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Free
Standard
Bitrix24 Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 5 GB storage; free for 1-2 users |
| Basic | Contact Sales | includes 5 users; 24 GB storage |
| Standard | Contact Sales | includes 50 users; 100 GB storage |
| Professional | Contact Sales | includes 100 users; 1 TB storage |
| Enterprise | Contact Sales | User-count ladder above the Professional plan |
Source: Bitrix24 Pricing
SugarCRM Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Standard | $59/mo | 15 user minimum |
| Advanced | $85/mo | 15 user minimum |
| Premier | $135/mo | 15 user minimum |
Source: SugarCRM Pricing
Pricing Analysis
Bitrix24 is more affordable at the entry level ($0/mo vs $59/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Bitrix24 offers 5 pricing tiers compared to SugarCRM's 3, giving you more granularity as you scale.
Bitrix24 includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- and 2 more listed below
- Accounts & contact management
- Lead & opportunity management
- Quote management
- Activity management
- Pipeline management
- Business process management
- and 2 more listed below
Bitrix24 Key Features
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
SugarCRM Key Features
- Accounts & contact management
- Lead & opportunity management
- Quote management
- Activity management
- Pipeline management
- Business process management
- Reporting & analytics
- Mail & calendar integration
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Bitrix24
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
Listed only by SugarCRM
- Accounts & contact management
- Lead & opportunity management
- Quote management
- Activity management
- Pipeline management
- Business process management
- Reporting & analytics
- Mail & calendar integration
Integration Ecosystem
Bitrix24 Integrations
Bitrix24 connects with: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.
SugarCRM Integrations
SugarCRM connects with: NetSuite, Epicor, Sage, SYSPRO, DocuSign, Dropbox, SharePoint, ZoomInfo, LinkedIn Sales Navigator.
Shared Integrations
Both tools integrate with: Dropbox.
Integrations listed only by Bitrix24: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Xero, Mailchimp.
Integrations listed only by SugarCRM: NetSuite, Epicor, Sage, SYSPRO, DocuSign, SharePoint, ZoomInfo, LinkedIn Sales Navigator.
Use Case Recommendations
Best Fit for Bitrix24
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (10 integrations)
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for SugarCRM
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Feature Comparison Summary
| Feature | Bitrix24 | SugarCRM |
|---|---|---|
| Starting Price | Free | $59/mo |
| Top Tier Price | Contact Sales | $135/mo |
| Total Features Listed | 8 | 8 |
| Integrations | 10 | 9 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Bitrix24 and SugarCRM both serve the customer relationship management and sales pipeline tracking market. Bitrix24 offers a more accessible entry point, while SugarCRM starts at $59/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Bitrix24 and SugarCRM for current information.
Frequently asked questions.
Frequently asked questions- What is the price difference between Bitrix24 and SugarCRM?
- Bitrix24's entry plan is free, while SugarCRM's Standard plan costs $59/mo and requires a minimum of 15 users. Bitrix24 also offers 5 pricing tiers versus SugarCRM's 3, giving more granularity for teams scaling up over time.
- Which CRM is cheaper for a small team just getting started?
- Bitrix24 is the more affordable option for smaller or budget-conscious teams since it offers a free tier for 1-2 users, letting them test the platform before paying. SugarCRM requires a minimum of 15 users on all paid plans starting at $59/mo.
- Does Bitrix24 or SugarCRM have more integrations?
- Bitrix24 lists 10 integrations including Gmail, Google Calendar, Google Drive, Office 365, and Mailchimp. SugarCRM lists integrations with NetSuite, Epicor, Sage, DocuSign, SharePoint, ZoomInfo, and LinkedIn Sales Navigator. Dropbox is the only integration both vendors list in common.
- What features does SugarCRM offer that Bitrix24 doesn't list?
- SugarCRM lists quote management, activity management, business process management, and mail and calendar integration among its key features, none of which appear on Bitrix24's published feature list. Bitrix24, by contrast, lists items like tasks with Kanban and Gantt views, chat and video calls, and telephony integration.
- Which CRM is best for sales teams tracking deals from first touch to close?
- SugarCRM is recommended for sales teams tracking deals from first touch to close, as well as managers who need pipeline visibility and forecasting. Bitrix24 is better suited to budget-conscious teams, organizations with complex tech stacks, and enterprise buyers who prefer custom pricing and dedicated support.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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