Capsule CRM vs Kommo: CRM Platform Comparison
Compare Capsule CRM and Kommo side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Capsule CRM and Kommo are both customer relationship management platforms for organizing contacts and tracking sales pipelines, but they differ on pricing and focus. Capsule CRM starts free at $0/mo and pairs contact management with project boards and accounting integrations like Xero. Kommo starts at $25/mo and centers on messenger-based sales across WhatsApp and Instagram.
Key takeaways
- Capsule CRM's entry plan is free at $0/mo, while Kommo's Base plan costs $25/mo.
- Capsule CRM offers 5 pricing tiers (Free, Starter, Growth, Advanced, Ultimate), while Kommo offers 4 tiers (Base, Advanced, Pro, Enterprise).
- Kommo's Base plan includes 2,500 leads per user and 750 AI credits per user per month.
- Capsule CRM and Kommo both integrate with Gmail, Mailchimp, Zapier, and Make.
- Kommo connects to messaging channels such as WhatsApp Business, Instagram, Telegram, and Viber, while Capsule CRM connects to accounting tools such as Xero, QuickBooks Online, and Sage Accounting.
Reviewed and updated September 4, 2026
Capsule CRM vs Kommo: CRM Platform Comparison
Capsule CRM and Kommo compete head-to-head in the customer relationship management and sales pipeline tracking space. This guide compares their pricing tiers, feature sets, and integration ecosystems to help you make a confident decision.
The Quick Answer
By each vendor's own wording, Capsule CRM lists contact management with custom fields and multiple sales pipelines, while Kommo lists sales pipelines and unified inbox. A capability both offer can appear under different names, so read both feature lists below.
Capsule CRM offers a lower entry point at $0/mo compared to Kommo at $25/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Capsule CRM is Capsule is a CRM for managing contacts, sales pipelines and client delivery in one place. It pairs contact and opportunity management with kanban-style project boards, workflow automations and AI features for pipeline building and meeting prep.
Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Free
Base
Capsule CRM Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 250 Contacts; maximum 2 users |
| Starter | Contact Sales | 30,000 Contacts |
| Growth | Contact Sales | 60,000 Contacts |
| Advanced | Contact Sales | 120,000 Contacts |
| Ultimate | Contact Sales | - |
Source: Capsule CRM Pricing
Kommo Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Base | $25/mo | 2,500 leads per user; 750 AI credits per user/month |
| Advanced | $35/mo | 5,000 leads per user; 1,250 AI credits per user/month |
| Pro | $45/mo | 10,000 leads per user; 2,250 AI credits per user/month |
| Enterprise | Contact Sales | - |
Source: Kommo Pricing
Pricing Analysis
Capsule CRM is more affordable at the entry level ($0/mo vs $25/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Capsule CRM offers 5 pricing tiers compared to Kommo's 4, giving you more granularity as you scale.
Capsule CRM includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Contact management with custom fields
- Multiple Sales Pipelines
- Custom Sales Milestones
- Workflow Automations
- Advanced Sales Reporting
- Reporting Dashboards
- and 2 more listed below
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- and 5 more listed below
Capsule CRM Key Features
- Contact management with custom fields
- Multiple Sales Pipelines
- Custom Sales Milestones
- Workflow Automations
- Advanced Sales Reporting
- Reporting Dashboards
- Project Management with kanban-style project boards
- AI Pipeline Generator
Kommo Key Features
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Capsule CRM
- Contact management with custom fields
- Multiple Sales Pipelines
- Custom Sales Milestones
- Workflow Automations
- Advanced Sales Reporting
- Reporting Dashboards
- Project Management with kanban-style project boards
- AI Pipeline Generator
Listed only by Kommo
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Integration Ecosystem
Capsule CRM Integrations
Capsule CRM connects with: Gmail, Mailchimp, Xero, QuickBooks Online, FreeAgent, FreshBooks, Sage Accounting, Zapier, Make, Transpond.
Kommo Integrations
Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Shared Integrations
Both tools integrate with: Gmail, Mailchimp, Zapier, Make.
Integrations listed only by Capsule CRM: Xero, QuickBooks Online, FreeAgent, FreshBooks, Sage Accounting, Transpond.
Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Calendly, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Google Calendar, Google Sheets.
Use Case Recommendations
Best Fit for Capsule CRM
- Budget-conscious teams looking for an affordable CRM platform
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Kommo
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (11 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (26 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | Capsule CRM | Kommo |
|---|---|---|
| Starting Price | Free | $25/mo |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 8 | 11 |
| Integrations | 10 | 26 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Capsule CRM and Kommo both serve the customer relationship management and sales pipeline tracking market. Capsule CRM offers a more accessible entry point, while Kommo starts at $25/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Capsule CRM and Kommo for current information.
Frequently asked questions.
Frequently asked questions- How much does Capsule CRM cost compared to Kommo?
- Capsule CRM has a free plan at $0/mo covering 250 contacts and up to 2 users, and its paid tiers require contacting sales. Kommo starts at $25/mo for its Base plan, which includes 2,500 leads per user and 750 AI credits per user per month, with higher tiers at $35/mo and $45/mo.
- What integrations does Capsule CRM support?
- Capsule CRM connects with Gmail, Mailchimp, Xero, QuickBooks Online, FreeAgent, FreshBooks, Sage Accounting, Zapier, Make, and Transpond. Its integration list leans toward accounting and finance tools, setting it apart from Kommo's messaging-focused connections.
- What integrations does Kommo support?
- Kommo connects with WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, and Google Sheets.
- Which CRM is better for messenger-based sales, Capsule CRM or Kommo?
- Kommo is built specifically for messenger-based sales, offering a unified inbox across channels like WhatsApp, Instagram, and other messaging platforms along with AI reply and task suggestions. Capsule CRM instead focuses on contact management, sales pipelines, and project boards rather than messaging channels.
- Does Capsule CRM have a free plan?
- Yes, Capsule CRM offers a Free plan at $0/mo that supports 250 contacts and a maximum of 2 users. This lets teams test the platform before committing financially, whereas Kommo's lowest published tier, Base, starts at $25/mo.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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