Capsule CRM vs Kylas: CRM Platform Comparison
Compare Capsule CRM and Kylas side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Capsule CRM and Kylas both start free at $0/mo, so the choice comes down to features and fit. Capsule CRM lists contact management with custom fields, multiple sales pipelines, and 10 integrations. Kylas lists lead management with customizable pipelines, quotations, and a flat organization-wide fee with unlimited users.
Key takeaways
- Capsule CRM offers 5 pricing tiers (Free, Starter, Growth, Advanced, Ultimate) compared to Kylas's 3 tiers (Embark, Elevate, Exceed).
- Kylas's Free Embark plan includes 10,000 non-expandable records with unlimited users, while its Elevate plan costs $175/mo for 100,000 expandable records.
- Capsule CRM's free plan caps out at 250 contacts and a maximum of 2 users.
- Capsule CRM lists 10 integrations including Gmail, Mailchimp, Xero, and Zapier, while Kylas lists 8 integrations including Aircall, Apollo.io, and Call Hippo.
- Kylas uses a flat fee for the whole organization with unlimited users rather than a per-seat pricing rate.
Reviewed and updated September 4, 2026
Capsule CRM vs Kylas: CRM Platform Comparison
Capsule CRM and Kylas compete head-to-head in the customer relationship management and sales pipeline tracking space. This guide compares their pricing tiers, feature sets, and integration ecosystems to help you make a confident decision.
The Quick Answer
By each vendor's own wording, Capsule CRM lists contact management with custom fields and multiple sales pipelines, while Kylas lists lead management with customizable lead pipelines and contact management. A capability both offer can appear under different names, so read both feature lists below.
Both start at the same price point ($0/mo), so the decision comes down to features and workflow fit.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Capsule CRM is Capsule is a CRM for managing contacts, sales pipelines and client delivery in one place. It pairs contact and opportunity management with kanban-style project boards, workflow automations and AI features for pipeline building and meeting prep.
Kylas is Kylas Sales CRM helps growing businesses streamline sales efforts with lead, contact, company and deal management, customizable pipelines and quotations. Paid pricing is a flat fee for the whole organization with unlimited users rather than a per-seat rate.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Capsule CRM Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 250 Contacts; maximum 2 users |
| Starter | Contact Sales | 30,000 Contacts |
| Growth | Contact Sales | 60,000 Contacts |
| Advanced | Contact Sales | 120,000 Contacts |
| Ultimate | Contact Sales | - |
Source: Capsule CRM Pricing
Kylas Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Embark | Free | 10,000 Records (Non-expandable); Unlimited Users |
| Elevate | $175/mo | 100,000 Records (Expandable); Unlimited Users |
| Exceed | Contact Sales | Unlimited Users |
Source: Kylas Pricing
Pricing Analysis
Both platforms start at the same $0/mo price point. The decision comes down to which feature set and tier structure works better for your expected usage.
Capsule CRM offers 5 pricing tiers compared to Kylas's 3, giving you more granularity as you scale.
Both platforms offer free tiers, so you can test each one before spending anything.
Features Breakdown
- Contact management with custom fields
- Multiple Sales Pipelines
- Custom Sales Milestones
- Workflow Automations
- Advanced Sales Reporting
- Reporting Dashboards
- and 2 more listed below
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- and 2 more listed below
Capsule CRM Key Features
- Contact management with custom fields
- Multiple Sales Pipelines
- Custom Sales Milestones
- Workflow Automations
- Advanced Sales Reporting
- Reporting Dashboards
- Project Management with kanban-style project boards
- AI Pipeline Generator
Kylas Key Features
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- Products/Services catalog
- Mobile App
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Capsule CRM
- Contact management with custom fields
- Multiple Sales Pipelines
- Custom Sales Milestones
- Workflow Automations
- Advanced Sales Reporting
- Reporting Dashboards
- Project Management with kanban-style project boards
- AI Pipeline Generator
Listed only by Kylas
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- Products/Services catalog
- Mobile App
Integration Ecosystem
Capsule CRM Integrations
Capsule CRM connects with: Gmail, Mailchimp, Xero, QuickBooks Online, FreeAgent, FreshBooks, Sage Accounting, Zapier, Make, Transpond.
Kylas Integrations
Kylas connects with: Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, Big V Telecom.
Integrations listed only by Capsule CRM: Gmail, Mailchimp, Xero, QuickBooks Online, FreeAgent, FreshBooks, Sage Accounting, Zapier, Make, Transpond.
Integrations listed only by Kylas: Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, Big V Telecom.
Use Case Recommendations
Best Fit for Capsule CRM
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (10 integrations)
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Kylas
- Budget-conscious teams looking for an affordable CRM platform
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | Capsule CRM | Kylas |
|---|---|---|
| Starting Price | Free | Free |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 8 | 8 |
| Integrations | 10 | 8 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Capsule CRM and Kylas both serve the customer relationship management and sales pipeline tracking market. Capsule CRM offers a more accessible entry point, while Kylas starts at $0/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Capsule CRM and Kylas for current information.
Frequently asked questions.
Frequently asked questions- Which is cheaper, Capsule CRM or Kylas?
- Both platforms start at the same $0/mo price point with a free tier, so neither is cheaper at entry. Beyond the free tier, Capsule CRM requires contacting sales for pricing on its Starter, Growth, Advanced, and Ultimate plans, while Kylas has a published $175/mo Elevate plan before its top Exceed tier requires contacting sales.
- What is the main difference between Capsule CRM and Kylas?
- Capsule CRM focuses on contact management, multiple sales pipelines, and project delivery with kanban-style boards and AI features, while Kylas focuses on lead management with customizable lead pipelines and quotations. Kylas also charges a flat organization-wide fee with unlimited users rather than a per-seat rate.
- Does Kylas charge per user?
- No, Kylas uses a flat fee for the whole organization with unlimited users rather than a per-seat rate. This differs from many CRM platforms that charge based on the number of individual users.
- How many integrations do Capsule CRM and Kylas each offer?
- Capsule CRM lists 10 integrations, including Gmail, Mailchimp, Xero, QuickBooks Online, FreeAgent, FreshBooks, Sage Accounting, Zapier, Make, and Transpond. Kylas lists 8 integrations, including Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, and Big V Telecom.
- Which CRM is better for budget-conscious teams?
- Both Capsule CRM and Kylas are recommended for budget-conscious teams looking for an affordable CRM platform, according to their use case recommendations. Both also suit teams that want to start free and scale up as their needs grow.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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