EngageBay vs Freshsales: CRM Platform Comparison
Compare EngageBay and Freshsales side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
EngageBay offers a free entry tier that scales to $119.99/mo across 4 pricing tiers, while Freshsales starts at $9/mo and scales to $59/mo across 3 tiers. EngageBay lists email marketing and landing page tools, while Freshsales lists Freddy AI lead scoring and built-in phone with call recording. The better fit depends on budget, team size, and which features matter most.
Key takeaways
- EngageBay's Free plan supports 250 contacts, while its top Pro plan costs $119.99/mo for 50,000 contacts.
- Freshsales' entry-level Growth plan costs $9/mo, with its Enterprise plan topping out at $59/mo.
- EngageBay publishes 4 pricing tiers compared to Freshsales' 3 tiers.
- EngageBay integrates with 10 tools including Stripe, Twilio, and WooCommerce, while Freshsales integrates with 8 tools including Zoom and Segment.
- Both platforms share integrations with Zapier, Shopify, and Slack.
Reviewed and updated September 4, 2026
EngageBay vs Freshsales: CRM Platform Comparison
EngageBay and Freshsales are both CRM platforms. Choosing between them depends on your team size, budget, and specific customer relationship management and sales pipeline tracking requirements. Here is what each vendor publishes about pricing, features, and integrations.
The Quick Answer
By each vendor's own wording, EngageBay lists email marketing and landing page builder, while Freshsales lists contact, account, and deal management and built-in email and phone with call recording. A capability both offer can appear under different names, so read both feature lists below.
EngageBay offers a lower entry point at $0/mo compared to Freshsales at $9/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
EngageBay is EngageBay lets small businesses manage marketing, sales and customer service in one platform. The CRM sits alongside email marketing, landing pages, live chat and a helpdesk, with a free tier for teams of up to 15 members.
Freshsales is An AI-powered CRM by Freshworks that combines contact management, deal tracking, and communication tools in one platform. Features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, with built-in phone and email capabilities.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Free
Growth
EngageBay Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 250 Contacts |
| Basic | $14.99/mo | 500 Contacts |
| Growth | $64.99/mo | 5000 Contacts |
| Pro | $119.99/mo | 50,000 Contacts |
Source: EngageBay Pricing
Freshsales Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Growth | $9/mo |
| Pro | $39/mo |
| Enterprise | $59/mo |
Source: Freshsales Pricing
Pricing Analysis
EngageBay is more affordable at the entry level ($0/mo vs $9/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
EngageBay offers 4 pricing tiers compared to Freshsales's 3, giving you more granularity as you scale.
EngageBay includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Email Marketing
- Landing Page Builder
- Lead Scoring
- Marketing Automation
- Service Automation
- Live Chat
- and 2 more listed below
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- and 2 more listed below
EngageBay Key Features
- Email Marketing
- Landing Page Builder
- Lead Scoring
- Marketing Automation
- Service Automation
- Live Chat
- Helpdesk
- Custom Reporting
Freshsales Key Features
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by EngageBay
- Email Marketing
- Landing Page Builder
- Lead Scoring
- Marketing Automation
- Service Automation
- Live Chat
- Helpdesk
- Custom Reporting
Listed only by Freshsales
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Integration Ecosystem
EngageBay Integrations
EngageBay connects with: Zapier, Shopify, Xero, SendGrid, Mandrill, Stripe, Slack, Twilio, WooCommerce, Google Meet.
Freshsales Integrations
Freshsales connects with: Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Segment, Shopify.
Shared Integrations
Both tools integrate with: Zapier, Shopify, Slack.
Integrations listed only by EngageBay: Xero, SendGrid, Mandrill, Stripe, Twilio, WooCommerce, Google Meet.
Integrations listed only by Freshsales: Freshworks Suite, Gmail, Microsoft Outlook, Zoom, Segment.
Use Case Recommendations
Best Fit for EngageBay
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (10 integrations)
- Teams that want to start free and scale up as needs grow
Best Fit for Freshsales
- Budget-conscious teams looking for an affordable CRM platform
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Feature Comparison Summary
| Feature | EngageBay | Freshsales |
|---|---|---|
| Starting Price | Free | $9/mo |
| Top Tier Price | $119.99/mo | $59/mo |
| Total Features Listed | 8 | 8 |
| Integrations | 10 | 8 |
| Founded | N/A | 2010 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
EngageBay and Freshsales both serve the customer relationship management and sales pipeline tracking market. EngageBay offers a more accessible entry point, while Freshsales starts at $9/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit EngageBay and Freshsales for current information.
Frequently asked questions.
Frequently asked questions- Which CRM is cheaper, EngageBay or Freshsales?
- EngageBay is cheaper at the entry level, with a free plan for 250 contacts compared to Freshsales' $9/mo Growth plan. At the top end, EngageBay's Pro plan costs $119.99/mo for 50,000 contacts, while Freshsales' Enterprise plan costs $59/mo. EngageBay also offers 4 pricing tiers versus Freshsales' 3, giving more granularity for scaling teams.
- Does EngageBay or Freshsales have more integrations?
- EngageBay lists 10 integrations, including Stripe, Twilio, and WooCommerce, while Freshsales lists 8, including Zoom and Segment. Both platforms share integrations with Zapier, Shopify, and Slack, so the choice depends on which specific third-party tools your tech stack requires beyond those shared connections.
- What features does Freshsales offer that EngageBay doesn't list?
- Freshsales lists Freddy AI for lead scoring and deal insights, built-in email and phone with call recording, multiple pipeline support, and territory management with auto-assignment. It also lists advanced reporting and forecasting and visual sales pipeline management, none of which appear on EngageBay's own feature list.
- Is EngageBay a good fit for small businesses?
- Yes, EngageBay is positioned for budget-conscious teams and small businesses, offering a free tier for teams up to 15 members. It combines marketing, sales, and customer service tools in one platform, including email marketing, landing pages, live chat, and a helpdesk, making it suited for teams wanting to start free and scale up.
- What is Freshsales best suited for?
- Freshsales is best suited for sales teams tracking deals from first touch to close and managers who need pipeline visibility and forecasting. It's also a fit for growing teams that need scalable contact management and budget-conscious teams looking for an affordable CRM platform starting at $9/mo.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
Connect on LinkedIn →Explore more.
Ready to scale your outreach?
We build GTM engines that book real meetings. See the receipts.
Related articles.
AroundDeal vs Salesflare: Data Enrichment Tool vs CRM Platform Comparison
Compare AroundDeal (data enrichment tool) and Salesflare (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Evaboot vs Microsoft Dynamics 365 Sales: Data Enrichment Tool vs CRM Platform Comparison
Compare Evaboot (data enrichment tool) and Microsoft Dynamics 365 Sales (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Agile CRM vs Copper: CRM Platform Comparison
Compare Agile CRM and Copper side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Agile CRM vs LeadIQ: CRM Platform vs Data Enrichment Tool Comparison
Compare Agile CRM (CRM platform) and LeadIQ (data enrichment tool) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Kommo vs Luru: CRM Platform vs Sales Engagement Platform Comparison
Compare Kommo (CRM platform) and Luru (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Agile CRM vs Capsule CRM: CRM Platform Comparison
Compare Agile CRM and Capsule CRM side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.