EngageBay vs JustCall: CRM Platform vs Sales Engagement Platform Comparison
Compare EngageBay (CRM platform) and JustCall (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
EngageBay and JustCall serve different parts of a sales stack rather than competing head to head. EngageBay is a CRM platform for customer relationship management and pipeline tracking, starting free. JustCall is a sales engagement platform for multi channel outreach, starting at $29/mo. Many teams run both together.
Key takeaways
- EngageBay's entry plan is free while JustCall's entry Team plan costs $29 per month.
- EngageBay's paid tiers are Basic at $14.99/mo, Growth at $64.99/mo, and Pro at $119.99/mo, with contact limits ranging from 500 to 50,000.
- JustCall offers five pricing tiers including Team, Pro, Pro Plus, Business, and SalesPro, compared to EngageBay's four tiers.
- EngageBay lists features such as Email Marketing, Landing Page Builder, Lead Scoring, and Helpdesk, while JustCall lists Sales Dialer, SMS Workflows, Sentiment analysis, and AI call scoring.
- Zapier and Slack are the integrations shared by both EngageBay and JustCall, while EngageBay also connects with Shopify, Xero, and Stripe, and JustCall connects with Salesforce, HubSpot, and Zendesk.
Reviewed and updated September 5, 2026
EngageBay vs JustCall: CRM Platform vs Sales Engagement Platform Comparison
Sales teams building an outbound stack often weigh EngageBay, a CRM platform for customer relationship management and sales pipeline tracking, against JustCall, a sales engagement platform for multi-channel sales outreach and engagement tracking. They cover different parts of the workflow, so this comparison covers what each one does, what each one costs, and where they overlap.
The Quick Answer
EngageBay is a CRM platform for customer relationship management and sales pipeline tracking; JustCall is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, EngageBay lists email marketing and landing page builder, and JustCall lists sales dialer and sms workflows.
EngageBay offers a lower entry point at $0/mo compared to JustCall at $29/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, EngageBay is the one built for it; for coordinating outreach across email, phone, and social channels, that is JustCall. Many teams run one of each.
Understanding the Core Difference
EngageBay is EngageBay lets small businesses manage marketing, sales and customer service in one platform. The CRM sits alongside email marketing, landing pages, live chat and a helpdesk, with a free tier for teams of up to 15 members.
JustCall is AI communication platform for sales and support teams combining a cloud phone system, sales dialer, SMS and WhatsApp inboxes, and multi-channel workflow automation. Adds AI call coaching, transcription, sentiment analysis and CRM integration.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Free
Team
EngageBay Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 250 Contacts |
| Basic | $14.99/mo | 500 Contacts |
| Growth | $64.99/mo | 5000 Contacts |
| Pro | $119.99/mo | 50,000 Contacts |
Source: EngageBay Pricing
JustCall Pricing (as of September 2026)
| Plan | Price | Contacts | Emails |
|---|---|---|---|
| Team | $29/mo | Per user; minimum license applies | Unlimited outbound minutes under fair usage; included SMS segments by region |
| Pro | $49/mo | Per user; minimum license applies | Unlimited outbound minutes under fair usage |
| Pro Plus | $89/mo | Minimum license: 2 | Unlimited outbound and inbound minutes under fair usage; 1,000 SMS segments |
| Business | Contact Sales | Minimum license: 10 | Unlimited calling & SMS |
| SalesPro | Contact Sales | Minimum license: 2 | Unlimited outbound calling under fair usage |
Source: JustCall Pricing
Pricing Analysis
EngageBay is more affordable at the entry level ($0/mo vs $29/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking, this price difference matters.
JustCall offers 5 pricing tiers compared to EngageBay's 4, giving you more granularity as you scale.
EngageBay includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Email Marketing
- Landing Page Builder
- Lead Scoring
- Marketing Automation
- Service Automation
- Live Chat
- and 2 more listed below
- Sales Dialer
- SMS Workflows
- Bulk SMS
- WhatsApp Inbox
- Call Recording
- Advanced Analytics
- and 4 more listed below
EngageBay Key Features
- Email Marketing
- Landing Page Builder
- Lead Scoring
- Marketing Automation
- Service Automation
- Live Chat
- Helpdesk
- Custom Reporting
JustCall Key Features
- Sales Dialer
- SMS Workflows
- Bulk SMS
- WhatsApp Inbox
- Call Recording
- Advanced Analytics
- Automated Call Distribution
- Sentiment analysis
- AI call scoring
- Real-time agent assist
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by EngageBay
- Email Marketing
- Landing Page Builder
- Lead Scoring
- Marketing Automation
- Service Automation
- Live Chat
- Helpdesk
- Custom Reporting
Listed only by JustCall
- Sales Dialer
- SMS Workflows
- Bulk SMS
- WhatsApp Inbox
- Call Recording
- Advanced Analytics
- Automated Call Distribution
- Sentiment analysis
- AI call scoring
- Real-time agent assist
Integration Ecosystem
EngageBay Integrations
EngageBay connects with: Zapier, Shopify, Xero, SendGrid, Mandrill, Stripe, Slack, Twilio, WooCommerce, Google Meet.
JustCall Integrations
JustCall connects with: Salesforce, HubSpot, Pipedrive, Zoho, Zapier, Slack, Copper, Intercom, Zendesk, Freshdesk.
Shared Integrations
Both tools integrate with: Zapier, Slack.
Integrations listed only by EngageBay: Shopify, Xero, SendGrid, Mandrill, Stripe, Twilio, WooCommerce, Google Meet.
Integrations listed only by JustCall: Salesforce, HubSpot, Pipedrive, Zoho, Copper, Intercom, Zendesk, Freshdesk.
Use Case Recommendations
Best Fit for EngageBay
- Budget-conscious teams looking for an affordable CRM platform
- Teams that want to start free and scale up as needs grow
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Best Fit for JustCall
- Budget-conscious teams looking for an affordable sales engagement platform
- Teams that need a wide feature set (10 capabilities listed)
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | EngageBay | JustCall |
|---|---|---|
| Starting Price | Free | $29/mo |
| Top Tier Price | $119.99/mo | Contact Sales |
| Total Features Listed | 8 | 10 |
| Integrations | 10 | 10 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
EngageBay serves the customer relationship management and sales pipeline tracking side of an outbound stack and JustCall the multi-channel sales outreach and engagement tracking side. EngageBay offers a more accessible entry point, while JustCall starts at $29/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit EngageBay and JustCall for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between EngageBay and JustCall?
- EngageBay is a CRM platform built for customer relationship management and sales pipeline tracking, while JustCall is a sales engagement platform for multi channel sales outreach and engagement tracking. They cover different parts of the sales workflow, so many teams use both together rather than choosing one over the other.
- Which is cheaper, EngageBay or JustCall?
- EngageBay is cheaper at the entry level, offering a free plan compared to JustCall's Team plan at $29 per month. EngageBay's paid tiers go up to $119.99/mo for the Pro plan with 50,000 contacts, while JustCall's paid tiers scale up to custom-priced Business and SalesPro plans.
- Does EngageBay have a free plan?
- Yes, EngageBay offers a free tier that includes 250 contacts, letting teams test the platform before committing financially. This free plan supports teams of up to 15 members, according to the article.
- What integrations does JustCall support?
- JustCall integrates with Salesforce, HubSpot, Pipedrive, Zoho, Zapier, Slack, Copper, Intercom, Zendesk, and Freshdesk. Of these, Zapier and Slack are the only integrations it shares in common with EngageBay.
- Can EngageBay and JustCall be used together?
- Yes, the article notes that many teams run one of each since EngageBay handles CRM and pipeline tracking while JustCall handles multi channel outreach coordination across email, phone, and social channels. Together they can cover organizing contacts and executing outreach.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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