EngageBay vs Kommo: CRM Platform Comparison
Compare EngageBay and Kommo side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
EngageBay offers a free entry plan supporting 250 contacts and teams up to 15 members, while Kommo starts at $25 per month with 2,500 leads per user. EngageBay fits budget-conscious teams needing marketing automation and a free tier, while Kommo suits messenger-based sales teams needing AI features and a wider integration ecosystem.
Key takeaways
- EngageBay's free plan supports up to 250 contacts and teams of up to 15 members, with paid tiers starting at $14.99/mo for 500 contacts.
- Kommo's entry-level Base plan costs $25/mo and includes 2,500 leads per user plus 750 AI credits per user each month.
- EngageBay lists 8 key features including email marketing, landing page builder, and helpdesk, while Kommo lists 11 including AI reply suggestions and AI summaries.
- Kommo integrates with 26 tools including WhatsApp Business, Instagram, and TikTok, compared to EngageBay's 10 integrations such as Xero and Stripe.
- Both platforms share four integrations: Zapier, Shopify, Slack, and Twilio.
Reviewed and updated September 4, 2026
EngageBay vs Kommo: CRM Platform Comparison
EngageBay and Kommo compete head-to-head in the customer relationship management and sales pipeline tracking space. This guide compares their pricing tiers, feature sets, and integration ecosystems to help you make a confident decision.
The Quick Answer
By each vendor's own wording, EngageBay lists email marketing and landing page builder, while Kommo lists sales pipelines and unified inbox. A capability both offer can appear under different names, so read both feature lists below.
EngageBay offers a lower entry point at $0/mo compared to Kommo at $25/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
EngageBay is EngageBay lets small businesses manage marketing, sales and customer service in one platform. The CRM sits alongside email marketing, landing pages, live chat and a helpdesk, with a free tier for teams of up to 15 members.
Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Free
Base
EngageBay Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 250 Contacts |
| Basic | $14.99/mo | 500 Contacts |
| Growth | $64.99/mo | 5000 Contacts |
| Pro | $119.99/mo | 50,000 Contacts |
Source: EngageBay Pricing
Kommo Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Base | $25/mo | 2,500 leads per user; 750 AI credits per user/month |
| Advanced | $35/mo | 5,000 leads per user; 1,250 AI credits per user/month |
| Pro | $45/mo | 10,000 leads per user; 2,250 AI credits per user/month |
| Enterprise | Contact Sales | - |
Source: Kommo Pricing
Pricing Analysis
EngageBay is more affordable at the entry level ($0/mo vs $25/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
EngageBay includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Email Marketing
- Landing Page Builder
- Lead Scoring
- Marketing Automation
- Service Automation
- Live Chat
- and 2 more listed below
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- and 5 more listed below
EngageBay Key Features
- Email Marketing
- Landing Page Builder
- Lead Scoring
- Marketing Automation
- Service Automation
- Live Chat
- Helpdesk
- Custom Reporting
Kommo Key Features
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by EngageBay
- Email Marketing
- Landing Page Builder
- Lead Scoring
- Marketing Automation
- Service Automation
- Live Chat
- Helpdesk
- Custom Reporting
Listed only by Kommo
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Integration Ecosystem
EngageBay Integrations
EngageBay connects with: Zapier, Shopify, Xero, SendGrid, Mandrill, Stripe, Slack, Twilio, WooCommerce, Google Meet.
Kommo Integrations
Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Shared Integrations
Both tools integrate with: Zapier, Shopify, Slack, Twilio.
Integrations listed only by EngageBay: Xero, SendGrid, Mandrill, Stripe, WooCommerce, Google Meet.
Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, CloudTalk, Gmail, Google Calendar, Google Sheets.
Use Case Recommendations
Best Fit for EngageBay
- Budget-conscious teams looking for an affordable CRM platform
- Teams that want to start free and scale up as needs grow
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Best Fit for Kommo
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (11 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (26 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | EngageBay | Kommo |
|---|---|---|
| Starting Price | Free | $25/mo |
| Top Tier Price | $119.99/mo | Contact Sales |
| Total Features Listed | 8 | 11 |
| Integrations | 10 | 26 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
EngageBay and Kommo both serve the customer relationship management and sales pipeline tracking market. EngageBay offers a more accessible entry point, while Kommo starts at $25/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit EngageBay and Kommo for current information.
Frequently asked questions.
Frequently asked questions- Which CRM is cheaper, EngageBay or Kommo?
- EngageBay is cheaper at entry level, offering a free plan for 250 contacts, while Kommo's cheapest plan costs $25/mo for 2,500 leads per user. EngageBay's paid tiers go up to $119.99/mo for 50,000 contacts, while Kommo's Pro plan costs $45/mo for 10,000 leads per user.
- Does EngageBay have a free plan?
- Yes, EngageBay offers a free plan supporting up to 250 contacts and teams of up to 15 members. This lets budget-conscious teams test the platform before committing financially, unlike Kommo, which starts at $25/mo.
- What integrations does Kommo support?
- Kommo supports 26 integrations including WhatsApp Business, Instagram, Facebook Messenger, TikTok, Zapier, Mailchimp, Google Ads, and Google Analytics. This is a broader set than EngageBay, which lists 10 integrations.
- Which CRM offers more integrations?
- Kommo offers more integrations, listing 26 tools compared to EngageBay's 10. Both platforms share four integrations: Zapier, Shopify, Slack, and Twilio, while Kommo adds channels like WhatsApp Business and Instagram that EngageBay does not list.
- Who should choose Kommo over EngageBay?
- Teams needing messenger-based sales, AI reply and task suggestions, or a broad integration ecosystem of 26 tools are best suited to Kommo. The article also notes Kommo fits organizations with complex tech stacks and enterprise buyers who prefer custom pricing.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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