EngageBay vs Microsoft Dynamics 365 Sales: CRM Platform Comparison
Compare EngageBay and Microsoft Dynamics 365 Sales side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
EngageBay starts free at $0/mo, while Microsoft Dynamics 365 Sales starts at $65/mo for its Professional plan. EngageBay bundles marketing, sales and helpdesk tools with a free tier for up to 15 team members, while Dynamics 365 Sales focuses on sales force automation with Copilot AI and Microsoft 365 interoperation. The right pick depends on budget and needed capabilities.
Key takeaways
- EngageBay's free plan supports 250 contacts, and its Basic plan at $14.99/mo supports 500 contacts.
- Microsoft Dynamics 365 Sales pricing ranges from $65/mo for Professional to $150/mo for Premium, which includes 1,000 Copilot Credits per user per month.
- EngageBay connects with 10 integrations including Zapier, Shopify, Stripe, Slack and WooCommerce.
- Microsoft Dynamics 365 Sales integrates with Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio and Azure.
- EngageBay's free tier supports teams of up to 15 members.
Reviewed and updated September 4, 2026
EngageBay vs Microsoft Dynamics 365 Sales: CRM Platform Comparison
If you are comparing customer relationship management and sales pipeline tracking tools, EngageBay and Microsoft Dynamics 365 Sales will likely both appear on your radar. They share some surface-level similarities, but the details reveal important differences in pricing, capability, and target audience.
The Quick Answer
By each vendor's own wording, EngageBay lists email marketing and landing page builder, while Microsoft Dynamics 365 Sales lists sales force automation and microsoft 365 interoperation. A capability both offer can appear under different names, so read both feature lists below.
EngageBay offers a lower entry point at $0/mo compared to Microsoft Dynamics 365 Sales at $65/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
EngageBay is EngageBay lets small businesses manage marketing, sales and customer service in one platform. The CRM sits alongside email marketing, landing pages, live chat and a helpdesk, with a free tier for teams of up to 15 members.
Microsoft Dynamics 365 Sales is Dynamics 365 Sales is Microsoft's sales force automation product, covering pipeline, reporting and dashboards with contextual insights and Copilot AI. It interoperates with Microsoft 365 and pairs with LinkedIn Sales Navigator through the Microsoft Relationship Sales offer.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Free
Dynamics 365 Sales Professional
EngageBay Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 250 Contacts |
| Basic | $14.99/mo | 500 Contacts |
| Growth | $64.99/mo | 5000 Contacts |
| Pro | $119.99/mo | 50,000 Contacts |
Source: EngageBay Pricing
Microsoft Dynamics 365 Sales Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Dynamics 365 Sales Professional | $65/mo | - |
| Dynamics 365 Sales Enterprise Edition | $105/mo | - |
| Dynamics 365 Sales Premium | $150/mo | 1,000 Copilot Credits per user/month |
| Microsoft Relationship Sales | Contact Sales | Requires a 10-seat minimum |
Source: Microsoft Dynamics 365 Sales Pricing
Pricing Analysis
EngageBay is more affordable at the entry level ($0/mo vs $65/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
EngageBay includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Email Marketing
- Landing Page Builder
- Lead Scoring
- Marketing Automation
- Service Automation
- Live Chat
- and 2 more listed below
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- and 2 more listed below
EngageBay Key Features
- Email Marketing
- Landing Page Builder
- Lead Scoring
- Marketing Automation
- Service Automation
- Live Chat
- Helpdesk
- Custom Reporting
Microsoft Dynamics 365 Sales Key Features
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by EngageBay
- Email Marketing
- Landing Page Builder
- Lead Scoring
- Marketing Automation
- Service Automation
- Live Chat
- Helpdesk
- Custom Reporting
Listed only by Microsoft Dynamics 365 Sales
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Integration Ecosystem
EngageBay Integrations
EngageBay connects with: Zapier, Shopify, Xero, SendGrid, Mandrill, Stripe, Slack, Twilio, WooCommerce, Google Meet.
Microsoft Dynamics 365 Sales Integrations
Microsoft Dynamics 365 Sales connects with: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Integrations listed only by EngageBay: Zapier, Shopify, Xero, SendGrid, Mandrill, Stripe, Slack, Twilio, WooCommerce, Google Meet.
Integrations listed only by Microsoft Dynamics 365 Sales: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Use Case Recommendations
Best Fit for EngageBay
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (10 integrations)
- Teams that want to start free and scale up as needs grow
Best Fit for Microsoft Dynamics 365 Sales
- Enterprise buyers who prefer custom pricing and dedicated support
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Feature Comparison Summary
| Feature | EngageBay | Microsoft Dynamics 365 Sales |
|---|---|---|
| Starting Price | Free | $65/mo |
| Top Tier Price | $119.99/mo | Contact Sales |
| Total Features Listed | 8 | 8 |
| Integrations | 10 | 6 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
EngageBay and Microsoft Dynamics 365 Sales both serve the customer relationship management and sales pipeline tracking market. EngageBay offers a more accessible entry point, while Microsoft Dynamics 365 Sales starts at $65/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit EngageBay and Microsoft Dynamics 365 Sales for current information.
Frequently asked questions.
Frequently asked questions- Which CRM is cheaper, EngageBay or Microsoft Dynamics 365 Sales?
- EngageBay is cheaper at entry, with a free plan at $0/mo, compared to Microsoft Dynamics 365 Sales's Professional plan at $65/mo. EngageBay's paid tiers run from $14.99/mo to $119.99/mo depending on contact limits, while Dynamics 365 Sales tiers run from $65/mo to $150/mo.
- What integrations does EngageBay support?
- EngageBay connects with 10 tools: Zapier, Shopify, Xero, SendGrid, Mandrill, Stripe, Slack, Twilio, WooCommerce and Google Meet. This broad integration list suits organizations with complex tech stacks that need many connected tools.
- What integrations does Microsoft Dynamics 365 Sales support?
- Microsoft Dynamics 365 Sales connects with Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio and Azure. These integrations reflect its position as Microsoft's sales force automation product built around the Microsoft ecosystem.
- Does EngageBay have a free plan?
- Yes, EngageBay offers a free plan that supports 250 contacts and teams of up to 15 members. This lets budget-conscious teams test the platform's marketing, sales and service tools before committing financially.
- What features does Microsoft Dynamics 365 Sales offer that EngageBay does not list?
- Microsoft Dynamics 365 Sales lists sales force automation, Microsoft 365 interoperation, reporting and dashboards, customization and automation, conversation intelligence, sales engagement, Copilot capabilities, and access to Sales Qualification, Opportunity, Research and Close agents. These appear only under Dynamics 365 Sales by exact wording on each vendor's page.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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