Freshsales vs Kommo: CRM Platform Comparison
Compare Freshsales and Kommo side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Freshsales suits budget-conscious teams needing built-in phone, email, and AI-driven deal insights starting at $9/mo, while Kommo suits messenger-first sales teams needing a unified WhatsApp, Instagram, and Facebook Messenger inbox with AI reply suggestions starting at $25/mo. Freshsales has 3 pricing tiers, Kommo has 4, and both integrate with Gmail, Slack, Zapier, and Shopify.
Key takeaways
- Freshsales entry pricing starts at $9/mo for the Growth plan, while Kommo entry pricing starts at $25/mo for the Base plan.
- Freshsales offers 3 pricing tiers, Growth at $9/mo, Pro at $39/mo, and Enterprise at $59/mo, while Kommo offers 4 tiers, Base at $25/mo, Advanced at $35/mo, Pro at $45/mo, and a contact sales Enterprise tier.
- Kommo's Base plan includes 2,500 leads per user and 750 AI credits per user per month, and its Pro plan includes 10,000 leads per user and 2,250 AI credits per user per month.
- Freshsales lists Freddy AI for lead scoring and deal insights, along with built-in email and phone with call recording, as features only it offers.
- Freshsales and Kommo share integrations with Gmail, Slack, Zapier, and Shopify, while Kommo alone integrates with WhatsApp Business, TikTok, Instagram, Facebook Messenger, Telegram, and Viber.
Reviewed and updated September 4, 2026
Freshsales vs Kommo: CRM Platform Comparison
Freshsales and Kommo compete head-to-head in the customer relationship management and sales pipeline tracking space. This guide compares their pricing tiers, feature sets, and integration ecosystems to help you make a confident decision.
The Quick Answer
By each vendor's own wording, Freshsales lists contact, account, and deal management and built-in email and phone with call recording, while Kommo lists sales pipelines and unified inbox. A capability both offer can appear under different names, so read both feature lists below.
Freshsales offers a lower entry point at $9/mo compared to Kommo at $25/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Freshsales is An AI-powered CRM by Freshworks that combines contact management, deal tracking, and communication tools in one platform. Features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, with built-in phone and email capabilities.
Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Growth
Base
Freshsales Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Growth | $9/mo |
| Pro | $39/mo |
| Enterprise | $59/mo |
Source: Freshsales Pricing
Kommo Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Base | $25/mo | 2,500 leads per user; 750 AI credits per user/month |
| Advanced | $35/mo | 5,000 leads per user; 1,250 AI credits per user/month |
| Pro | $45/mo | 10,000 leads per user; 2,250 AI credits per user/month |
| Enterprise | Contact Sales | - |
Source: Kommo Pricing
Pricing Analysis
Freshsales is more affordable at the entry level ($9/mo vs $25/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Kommo offers 4 pricing tiers compared to Freshsales's 3, giving you more granularity as you scale.
Features Breakdown
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- and 2 more listed below
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- and 5 more listed below
Freshsales Key Features
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Kommo Key Features
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Freshsales
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Listed only by Kommo
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Integration Ecosystem
Freshsales Integrations
Freshsales connects with: Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Segment, Shopify.
Kommo Integrations
Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Shared Integrations
Both tools integrate with: Gmail, Slack, Zapier, Shopify.
Integrations listed only by Freshsales: Freshworks Suite, Microsoft Outlook, Zoom, Segment.
Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, CloudTalk, Google Calendar, Google Sheets.
Use Case Recommendations
Best Fit for Freshsales
- Budget-conscious teams looking for an affordable CRM platform
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Best Fit for Kommo
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (11 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (26 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | Freshsales | Kommo |
|---|---|---|
| Starting Price | $9/mo | $25/mo |
| Top Tier Price | $59/mo | Contact Sales |
| Total Features Listed | 8 | 11 |
| Integrations | 8 | 26 |
| Founded | 2010 | N/A |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Freshsales and Kommo both serve the customer relationship management and sales pipeline tracking market. Freshsales offers a more accessible entry point at $9/mo, while Kommo starts at $25/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Freshsales and Kommo for current information.
Frequently asked questions.
Frequently asked questions- What is the price difference between Freshsales and Kommo?
- Freshsales starts at $9/mo for its Growth plan, while Kommo starts at $25/mo for its Base plan. Freshsales has three tiers total, Growth, Pro at $39/mo, and Enterprise at $59/mo, while Kommo has four tiers, Base, Advanced at $35/mo, Pro at $45/mo, and a contact sales Enterprise plan.
- Which CRM is better for messenger-based sales, Freshsales or Kommo?
- Kommo is built specifically for messenger-based sales, offering a unified inbox across WhatsApp, Instagram, Facebook Messenger, Telegram, and Viber, along with AI reply and task suggestions. Freshsales instead focuses on built-in email and phone with call recording alongside contact, account, and deal management.
- Does Freshsales or Kommo have more integrations?
- Kommo lists a much larger integration set, including WhatsApp Business, TikTok, Instagram, Facebook Messenger, Calendly, Mailchimp, Zendesk, Google Ads, and Google Analytics, among others. Freshsales integrates with Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Segment, and Shopify. Both tools share Gmail, Slack, Zapier, and Shopify integrations.
- What AI features does Kommo offer compared to Freshsales?
- Kommo offers AI reply suggestions, AI task suggestions, AI summaries, and AI writing assistance, plus lead and AI credit allowances tied to each pricing plan. Freshsales instead features Freddy AI, which provides lead scoring, deal insights, and next-best-action recommendations.
- Which CRM is cheaper to start with, Freshsales or Kommo?
- Freshsales is cheaper to start with at $9/mo for its Growth plan, compared to Kommo's $25/mo Base plan. The article notes this price difference matters for teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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