Freshsales vs Koncert: CRM Platform vs Sales Engagement Platform Comparison
Compare Freshsales (CRM platform) and Koncert (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Freshsales is a CRM platform for contact, account, and deal management with built-in email and phone plus Freddy AI, priced from $9/mo. Koncert is a sales engagement platform built around multi-channel dialers and the Koncert Cadence sequencer, priced with custom quotes. They solve different parts of the sales workflow, and many teams use both together.
Key takeaways
- Freshsales entry pricing starts at $9/mo for the Growth plan, rising to $39/mo for Pro and $59/mo for Enterprise.
- Koncert uses custom, contact sales pricing across all four of its plans: Melody, Symphony, Melody+, and Symphony+.
- Koncert offers 4 pricing tiers compared to Freshsales's 3 tiers.
- Freshsales lists Freddy AI for lead scoring, deal insights, and next-best-action recommendations as a core feature.
- Koncert lists an AI Parallel Dialer that runs 1 to 5 lines and an AI Flow Dialer that is a single-line power dialer.
Reviewed and updated September 2, 2026
Freshsales vs Koncert: CRM Platform vs Sales Engagement Platform Comparison
Freshsales (CRM platform) and Koncert (sales engagement platform) sit next to each other in many outbound stacks. They are not substitutes for each other on every job, so this comparison covers pricing, features, and integrations for each and points out where the two meet.
The Quick Answer
Freshsales is a CRM platform for customer relationship management and sales pipeline tracking; Koncert is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, Freshsales lists contact, account, and deal management and built-in email and phone with call recording, and Koncert lists koncert cadence multi-channel sequencer across calls, emails, text, video and social and ai parallel dialer running 1 to 5 lines.
Freshsales publishes an entry price of $9/mo; Koncert uses custom pricing, so the two cannot be compared on list price.
If your priority is organizing contacts, tracking deals, and forecasting revenue, Freshsales is the one built for it; for coordinating outreach across email, phone, and social channels, that is Koncert. Many teams run one of each.
Understanding the Core Difference
Freshsales is An AI-powered CRM by Freshworks that combines contact management, deal tracking, and communication tools in one platform. Features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, with built-in phone and email capabilities.
Koncert is Multi-channel sales engagement platform built around five sales dialers plus Koncert Cadence, a sequencer that runs phone, email, video, text and social touchpoints with bi-directional CRM sync.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Growth
Melody (AI Flow Dialer)
Freshsales Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Growth | $9/mo |
| Pro | $39/mo |
| Enterprise | $59/mo |
Source: Freshsales Pricing
Koncert Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Melody (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony (AI Parallel Dialer) | Contact Sales | 1 to 4 lines |
| Melody+ (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony+ (AI Parallel Dialer) | Contact Sales | 1 to 5 lines |
Source: Koncert Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Koncert offers 4 pricing tiers compared to Freshsales's 3, giving you more granularity as you scale.
Features Breakdown
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- and 2 more listed below
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- and 4 more listed below
Freshsales Key Features
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Koncert Key Features
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Freshsales
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Listed only by Koncert
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
Integration Ecosystem
Freshsales Integrations
Freshsales connects with: Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Segment, Shopify.
Koncert Integrations
Koncert connects with: Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, Apollo.io.
Shared Integrations
Both tools integrate with: Slack.
Integrations listed only by Freshsales: Freshworks Suite, Gmail, Microsoft Outlook, Zoom, Zapier, Segment, Shopify.
Integrations listed only by Koncert: Salesforce, HubSpot, Outreach, SalesLoft, Gong, Apollo.io.
Use Case Recommendations
Best Fit for Freshsales
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (8 integrations)
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Best Fit for Koncert
- Teams that need a wide feature set (10 capabilities listed)
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
Feature Comparison Summary
| Feature | Freshsales | Koncert |
|---|---|---|
| Starting Price | $9/mo | Contact Sales |
| Top Tier Price | $59/mo | Contact Sales |
| Total Features Listed | 8 | 10 |
| Integrations | 8 | 7 |
| Founded | 2010 | N/A |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Freshsales serves the customer relationship management and sales pipeline tracking side of an outbound stack and Koncert the multi-channel sales outreach and engagement tracking side. Freshsales publishes an entry price of $9/mo, while Koncert uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Freshsales and Koncert for current information.
Frequently asked questions.
Frequently asked questions- What is the difference between Freshsales and Koncert?
- Freshsales is a CRM platform for customer relationship management and sales pipeline tracking, while Koncert is a sales engagement platform for multi-channel sales outreach and engagement tracking. Freshsales focuses on organizing contacts, deals, and forecasting revenue, while Koncert focuses on coordinating outreach across email, phone, and social channels.
- How much does Freshsales cost compared to Koncert?
- Freshsales publishes list pricing starting at $9/mo for its Growth plan, going up to $39/mo for Pro and $59/mo for Enterprise. Koncert does not publish list pricing and instead uses custom, contact sales pricing across its Melody, Symphony, Melody+, and Symphony+ plans, so the two cannot be compared on list price.
- Can I use Freshsales and Koncert together?
- Yes, many teams run both since they serve different parts of the sales workflow. Freshsales handles contact, account, and deal management, while Koncert handles multi-channel outreach through its Koncert Cadence sequencer and dialers, and the article notes the platforms have integration ecosystems that can connect them.
- What are Koncert's key features?
- Koncert lists the Koncert Cadence multi-channel sequencer across calls, emails, text, video, and social, an AI Parallel Dialer running 1 to 5 lines, and an AI Flow Dialer single-line power dialer. It also lists Remote Coach for call listening, Whisper Mode for live coaching, managed Caller ID reputation, local presence caller IDs, voicemail sequencing, AI objection detection, and DataGenie data enrichment.
- What are Freshsales's key features?
- Freshsales lists contact, account, and deal management, built-in email and phone with call recording, and Freddy AI for lead scoring and deal insights. It also lists visual sales pipeline management, workflow automation and sequences, multiple pipeline support, advanced reporting and forecasting, and territory management with auto-assignment.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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