Freshsales vs Kylas: CRM Platform Comparison
Compare Freshsales and Kylas side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Freshsales starts at $9/mo and offers contact, account, and deal management with Freddy AI lead scoring plus built-in email and phone. Kylas starts free and offers lead management with customizable pipelines, contact and company management, unlimited users on a flat organization fee. Kylas has the lower entry point, Freshsales includes more built-in AI and communication tools.
Key takeaways
- Freshsales Growth plan starts at $9/mo, Pro at $39/mo, and Enterprise at $59/mo.
- Kylas offers a free Embark plan with 10,000 non-expandable records, an Elevate plan at $175/mo with 100,000 expandable records, and an Exceed plan available by contacting sales.
- Kylas prices its paid plans as a flat fee for the whole organization with unlimited users rather than charging per seat.
- Freshsales lists 8 features including Freddy AI lead scoring, workflow automation, and territory management with auto-assignment.
- Freshsales integrates with Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Segment, and Shopify, while Kylas integrates with Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, and Big V Telecom.
Reviewed and updated September 5, 2026
Freshsales vs Kylas: CRM Platform Comparison
Freshsales and Kylas compete head-to-head in the customer relationship management and sales pipeline tracking space. This guide compares their pricing tiers, feature sets, and integration ecosystems to help you make a confident decision.
The Quick Answer
By each vendor's own wording, Freshsales lists contact, account, and deal management and built-in email and phone with call recording, while Kylas lists lead management with customizable lead pipelines and contact management. A capability both offer can appear under different names, so read both feature lists below.
Kylas offers a lower entry point at $0/mo compared to Freshsales at $9/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Freshsales is An AI-powered CRM by Freshworks that combines contact management, deal tracking, and communication tools in one platform. Features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, with built-in phone and email capabilities.
Kylas is Kylas Sales CRM helps growing businesses streamline sales efforts with lead, contact, company and deal management, customizable pipelines and quotations. Paid pricing is a flat fee for the whole organization with unlimited users rather than a per-seat rate.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Growth
Embark
Freshsales Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Growth | $9/mo |
| Pro | $39/mo |
| Enterprise | $59/mo |
Source: Freshsales Pricing
Kylas Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Embark | Free | 10,000 Records (Non-expandable); Unlimited Users |
| Elevate | $175/mo | 100,000 Records (Expandable); Unlimited Users |
| Exceed | Contact Sales | Unlimited Users |
Source: Kylas Pricing
Pricing Analysis
Kylas offers the lower entry point ($0/mo vs $9/mo). Teams watching their budget will appreciate the savings, especially when starting out.
Kylas includes a free tier, which is helpful for evaluating the platform without upfront cost.
Features Breakdown
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- and 2 more listed below
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- and 2 more listed below
Freshsales Key Features
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Kylas Key Features
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- Products/Services catalog
- Mobile App
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Freshsales
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Listed only by Kylas
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- Products/Services catalog
- Mobile App
Integration Ecosystem
Freshsales Integrations
Freshsales connects with: Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Segment, Shopify.
Kylas Integrations
Kylas connects with: Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, Big V Telecom.
Integrations listed only by Freshsales: Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Segment, Shopify.
Integrations listed only by Kylas: Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, Big V Telecom.
Use Case Recommendations
Best Fit for Freshsales
- Budget-conscious teams looking for an affordable CRM platform
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Best Fit for Kylas
- Budget-conscious teams looking for an affordable CRM platform
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | Freshsales | Kylas |
|---|---|---|
| Starting Price | $9/mo | Free |
| Top Tier Price | $59/mo | Contact Sales |
| Total Features Listed | 8 | 8 |
| Integrations | 8 | 8 |
| Founded | 2010 | N/A |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Freshsales and Kylas both serve the customer relationship management and sales pipeline tracking market. Kylas offers a more accessible entry point, while Freshsales starts at $9/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Freshsales and Kylas for current information.
Frequently asked questions.
Frequently asked questions- Which is cheaper, Freshsales or Kylas?
- Kylas has the lower entry point at $0/mo with its Embark plan, compared to Freshsales starting at $9/mo with its Growth plan. Kylas also prices paid tiers as a flat organization fee with unlimited users rather than per seat, which can matter for larger teams.
- Does Freshsales have AI features?
- Yes, Freshsales features Freddy AI for lead scoring, deal insights, and next-best-action recommendations. This is listed as one of Freshsales's key features and is not listed among Kylas's stated capabilities.
- What integrations does Kylas support?
- Kylas connects with Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, and Big V Telecom. These integrations are listed only by Kylas and do not overlap with the integrations listed by Freshsales.
- Is Kylas good for enterprise buyers?
- Kylas can be a good fit for enterprise buyers who prefer custom pricing and dedicated support, since its top tier, Exceed, requires contacting sales directly. This is listed as one of the best-fit use cases for Kylas.
- How many features and integrations does each platform list?
- Both Freshsales and Kylas list 8 total features and 8 integrations each, according to the feature comparison summary. Freshsales was founded in 2010, while Kylas's founding year is not listed.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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