Freshsales vs Overloop AI: CRM Platform vs Sales Engagement Platform Comparison
Compare Freshsales (CRM platform) and Overloop AI (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Freshsales is a CRM platform for customer relationship management and sales pipeline tracking, starting at $9/mo. Overloop AI is a sales engagement platform for multi-channel outreach, starting at $69/mo. Choose Freshsales for organizing contacts and deals, Overloop AI for coordinating email, phone, and social outreach campaigns. Many teams use both.
Key takeaways
- Freshsales entry pricing starts at $9/mo for the Growth plan, while Overloop AI starts at $69/mo for the Starter plan.
- Freshsales Pro is priced at $39/mo and Enterprise at $59/mo, according to the vendor's own pricing page.
- Overloop AI's Starter plan includes 250 credits per user per month, 1 email account per user, and 3 campaigns.
- Overloop AI lists a 450M+ B2B contact database along with an email finder, verifier, and AI-written outreach campaigns.
- Freshsales and Overloop AI share integrations with Gmail, Slack, and Zapier, while Freshsales adds Microsoft Outlook and Zoom and Overloop AI adds HubSpot, Salesforce, and Pipedrive.
Reviewed and updated September 2, 2026
Freshsales vs Overloop AI: CRM Platform vs Sales Engagement Platform Comparison
Freshsales is a CRM platform; Overloop AI is a sales engagement platform. Whether you need one, the other, or both depends on which part of the workflow you are buying for: customer relationship management and sales pipeline tracking on one side, multi-channel sales outreach and engagement tracking on the other. This guide lays out what each vendor publishes.
The Quick Answer
Freshsales is a CRM platform for customer relationship management and sales pipeline tracking; Overloop AI is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, Freshsales lists contact, account, and deal management and built-in email and phone with call recording, and Overloop AI lists ai-powered campaigns and 450m+ prospects database.
Freshsales offers a lower entry point at $9/mo compared to Overloop AI at $69/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, Freshsales is the one built for it; for coordinating outreach across email, phone, and social channels, that is Overloop AI. Many teams run one of each.
Understanding the Core Difference
Freshsales is An AI-powered CRM by Freshworks that combines contact management, deal tracking, and communication tools in one platform. Features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, with built-in phone and email capabilities.
Overloop AI is Sales prospecting platform that finds verified B2B contacts and runs personalized email and social outreach campaigns. Includes a 450M+ B2B contact database, an email finder and verifier, and AI-written campaigns and follow-ups.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Growth
Starter
Freshsales Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Growth | $9/mo |
| Pro | $39/mo |
| Enterprise | $59/mo |
Source: Freshsales Pricing
Overloop AI Pricing (as of September 2026)
| Plan | Price | Contacts | Emails |
|---|---|---|---|
| Starter | $69/mo | 250 credits per month per user | 1 email account per user; 3 campaigns |
| Growth | $99/mo | 500 credits per month per user | 3 email accounts per user; 10 campaigns |
| Enterprise | Contact Sales | 1,000 credits per month per user | Unlimited email accounts; Unlimited campaigns |
Source: Overloop AI Pricing
Pricing Analysis
Freshsales is more affordable at the entry level ($9/mo vs $69/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking, this price difference matters.
Features Breakdown
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- and 2 more listed below
- AI-powered campaigns
- 450M+ prospects database
- Verified Email Addresses
- Smart multichannel campaigns (Email + social)
- AI-powered Outreach Followups
- Email Finder & Verifier
- and 4 more listed below
Freshsales Key Features
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Overloop AI Key Features
- AI-powered campaigns
- 450M+ prospects database
- Verified Email Addresses
- Smart multichannel campaigns (Email + social)
- AI-powered Outreach Followups
- Email Finder & Verifier
- Chrome Extension for LinkedIn
- Conversations Inbox
- Email Warmup
- REST API
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Freshsales
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Listed only by Overloop AI
- AI-powered campaigns
- 450M+ prospects database
- Verified Email Addresses
- Smart multichannel campaigns (Email + social)
- AI-powered Outreach Followups
- Email Finder & Verifier
- Chrome Extension for LinkedIn
- Conversations Inbox
- Email Warmup
- REST API
Integration Ecosystem
Freshsales Integrations
Freshsales connects with: Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Segment, Shopify.
Overloop AI Integrations
Overloop AI connects with: HubSpot, Salesforce, Pipedrive, Zapier, Slack, Calendly, Gmail, Outlook.
Shared Integrations
Both tools integrate with: Gmail, Slack, Zapier.
Integrations listed only by Freshsales: Freshworks Suite, Microsoft Outlook, Zoom, Segment, Shopify.
Integrations listed only by Overloop AI: HubSpot, Salesforce, Pipedrive, Calendly, Outlook.
Use Case Recommendations
Best Fit for Freshsales
- Budget-conscious teams looking for an affordable CRM platform
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Best Fit for Overloop AI
- Teams that need a wide feature set (10 capabilities listed)
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
Feature Comparison Summary
| Feature | Freshsales | Overloop AI |
|---|---|---|
| Starting Price | $9/mo | $69/mo |
| Top Tier Price | $59/mo | Contact Sales |
| Total Features Listed | 8 | 10 |
| Integrations | 8 | 8 |
| Founded | 2010 | 2015 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Freshsales serves the customer relationship management and sales pipeline tracking side of an outbound stack and Overloop AI the multi-channel sales outreach and engagement tracking side. Freshsales offers a more accessible entry point at $9/mo, while Overloop AI starts at $69/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Freshsales and Overloop AI for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Freshsales and Overloop AI?
- Freshsales is a CRM platform built for customer relationship management and sales pipeline tracking, while Overloop AI is a sales engagement platform built for multi-channel sales outreach and engagement tracking. Freshsales focuses on organizing contacts and deals, while Overloop AI focuses on coordinating outreach across email, phone, and social channels.
- Which is cheaper, Freshsales or Overloop AI?
- Freshsales is cheaper at the entry level, starting at $9/mo for its Growth plan compared to Overloop AI's Starter plan at $69/mo. Freshsales also offers a Pro plan at $39/mo and an Enterprise plan at $59/mo, while Overloop AI's Growth plan is $99/mo with Enterprise available by contacting sales.
- Can I use Freshsales and Overloop AI together?
- Yes, many teams run both tools together since they serve different parts of the sales workflow. Freshsales handles contact, account, and deal management, while Overloop AI handles prospecting and outreach campaigns, and both integrate with Gmail, Slack, and Zapier.
- What features does Overloop AI offer that Freshsales does not list?
- Overloop AI lists a 450M+ prospects database, verified email addresses, smart multichannel campaigns across email and social, AI-powered outreach followups, an email finder and verifier, a Chrome extension for LinkedIn, a conversations inbox, email warmup, and a REST API.
- What integrations does Freshsales support?
- Freshsales connects with Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Segment, and Shopify. Of these, Gmail, Slack, and Zapier are also supported by Overloop AI, while Freshworks Suite, Outlook, Zoom, Segment, and Shopify are listed only by Freshsales.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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