Freshsales vs Salesmate: CRM Platform Comparison
Compare Freshsales and Salesmate side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Freshsales starts at $9/mo (Growth plan) versus Salesmate's $23/mo (Basic plan), making Freshsales the more affordable entry point. Freshsales emphasizes built-in email/phone with call recording and Freddy AI lead scoring, while Salesmate offers a power dialer, meeting scheduler, and smart flow automation. Salesmate provides 9 integrations versus Freshsales's 8, and 4 pricing tiers versus 3.
Key takeaways
- Freshsales's entry-level Growth plan costs $9/mo, compared to Salesmate's Basic plan at $23/mo.
- Salesmate offers four pricing tiers (Basic, Pro, Business, Enterprise) while Freshsales offers three (Growth, Pro, Enterprise).
- Freshsales lists 8 integrations including Freshworks Suite, Gmail, Microsoft Outlook, and Shopify, while Salesmate lists 9 including Dialpad, BigCommerce, and Xero.
- Both platforms share integrations with Slack, Zoom, and Zapier.
- Freshsales includes Freddy AI for lead scoring and next-best-action recommendations, while Salesmate includes a power dialer and smart flow automation.
Reviewed and updated September 2, 2026
Freshsales vs Salesmate: CRM Platform Comparison
Freshsales and Salesmate are both CRM platforms. Choosing between them depends on your team size, budget, and specific customer relationship management and sales pipeline tracking requirements. Here is what each vendor publishes about pricing, features, and integrations.
The Quick Answer
By each vendor's own wording, Freshsales lists contact, account, and deal management and built-in email and phone with call recording, while Salesmate lists contact, company management and deal pipeline management. A capability both offer can appear under different names, so read both feature lists below.
Freshsales offers a lower entry point at $9/mo compared to Salesmate at $23/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Freshsales is An AI-powered CRM by Freshworks that combines contact management, deal tracking, and communication tools in one platform. Features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, with built-in phone and email capabilities.
Salesmate is Salesmate helps mid-market and enterprise teams unify customer operations on one AI-powered platform with CRM, marketing automation, customer support, communication, workflows and AI. It includes built-in calling and texting alongside deal pipelines, sequences and smart flow automation.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Growth
Basic
Freshsales Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Growth | $9/mo |
| Pro | $39/mo |
| Enterprise | $59/mo |
Source: Freshsales Pricing
Salesmate Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Basic | $23/mo | 5K Credits / User / Month |
| Pro | $39/mo | 10K Credits / User / Month |
| Business | $63/mo | 15K Credits / User / Month |
| Enterprise | Contact Sales | - |
Source: Salesmate Pricing
Pricing Analysis
Freshsales is more affordable at the entry level ($9/mo vs $23/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Salesmate offers 4 pricing tiers compared to Freshsales's 3, giving you more granularity as you scale.
Features Breakdown
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- and 2 more listed below
- Contact, company management
- Deal pipeline management
- Full email sync
- Meeting scheduler
- Sequences
- Sales and marketing automation (Smart flows)
- and 2 more listed below
Freshsales Key Features
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Salesmate Key Features
- Contact, company management
- Deal pipeline management
- Full email sync
- Meeting scheduler
- Sequences
- Sales and marketing automation (Smart flows)
- Power dialer
- Custom dashboard and reports with goals
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Freshsales
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Listed only by Salesmate
- Contact, company management
- Deal pipeline management
- Full email sync
- Meeting scheduler
- Sequences
- Sales and marketing automation (Smart flows)
- Power dialer
- Custom dashboard and reports with goals
Integration Ecosystem
Freshsales Integrations
Freshsales connects with: Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Segment, Shopify.
Salesmate Integrations
Salesmate connects with: Slack, Dialpad, BigCommerce, Squarespace, Xero, QuickBooks Online, WordPress, Zapier, Zoom.
Shared Integrations
Both tools integrate with: Slack, Zoom, Zapier.
Integrations listed only by Freshsales: Freshworks Suite, Gmail, Microsoft Outlook, Segment, Shopify.
Integrations listed only by Salesmate: Dialpad, BigCommerce, Squarespace, Xero, QuickBooks Online, WordPress.
Use Case Recommendations
Best Fit for Freshsales
- Budget-conscious teams looking for an affordable CRM platform
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Best Fit for Salesmate
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (9 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | Freshsales | Salesmate |
|---|---|---|
| Starting Price | $9/mo | $23/mo |
| Top Tier Price | $59/mo | Contact Sales |
| Total Features Listed | 8 | 8 |
| Integrations | 8 | 9 |
| Founded | 2010 | 2016 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Freshsales and Salesmate both serve the customer relationship management and sales pipeline tracking market. Freshsales offers a more accessible entry point at $9/mo, while Salesmate starts at $23/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Freshsales and Salesmate for current information.
Frequently asked questions.
Frequently asked questions- Which CRM is cheaper, Freshsales or Salesmate?
- Freshsales is cheaper at the entry level, starting at $9/mo for its Growth plan compared to Salesmate's Basic plan at $23/mo. Freshsales's Pro plan and Salesmate's Pro plan are both priced at $39/mo, but Salesmate's higher tiers (Business at $63/mo, Enterprise by quote) exceed Freshsales's top Enterprise tier at $59/mo.
- How many integrations does each platform offer?
- Freshsales lists 8 integrations including Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Segment, and Shopify. Salesmate lists 9 integrations including Slack, Dialpad, BigCommerce, Squarespace, Xero, QuickBooks Online, WordPress, Zapier, and Zoom. Both platforms share Slack, Zoom, and Zapier.
- What makes Freshsales different from Salesmate?
- Freshsales is an AI-powered CRM by Freshworks that combines contact management, deal tracking, and built-in phone and email with Freddy AI for lead scoring and next-best-action recommendations. Salesmate helps mid-market and enterprise teams unify CRM, marketing automation, customer support, and communication with built-in calling, texting, and smart flow automation on one platform.
- What pricing tiers does each vendor offer?
- Freshsales offers three tiers: Growth at $9/mo, Pro at $39/mo, and Enterprise at $59/mo. Salesmate offers four tiers: Basic at $23/mo, Pro at $39/mo, Business at $63/mo, and Enterprise available by contacting sales, giving Salesmate more pricing granularity as teams scale.
- Who should choose Freshsales versus Salesmate?
- Freshsales best fits budget-conscious teams, sales teams tracking deals from first touch to close, managers needing pipeline visibility, and growing teams needing scalable contact management. Salesmate best fits budget-conscious teams and organizations with complex tech stacks needing broad integration support, given its 9 listed integrations.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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