Freshsales vs Vtiger: CRM Platform Comparison
Compare Freshsales and Vtiger side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Freshsales and Vtiger are both CRM platforms for contact, deal, and pipeline management, but Freshsales starts cheaper at $9/mo with built-in phone, email, and Freddy AI lead scoring, while Vtiger starts at $15/mo and adds marketing campaigns, help desk, inventory, and invoicing across five pricing tiers including a free option.
Key takeaways
- Freshsales entry pricing is $9/mo for the Growth plan, compared to Vtiger's $15/mo One Growth plan.
- Vtiger offers 5 pricing tiers (One Growth, One Professional, One Enterprise, One AI, One Pilot) while Freshsales offers 3 (Growth, Pro, Enterprise).
- Vtiger includes a free tier called One Pilot, which Freshsales does not offer.
- Freshsales and Vtiger both integrate with Gmail, Microsoft Outlook, and Zapier.
- Freshsales lists Freddy AI for lead scoring and deal insights, while Vtiger lists Help Desk & Customer Portal and Inventory & Invoicing as key features.
Reviewed and updated September 4, 2026
Freshsales vs Vtiger: CRM Platform Comparison
Sales teams evaluating customer relationship management and sales pipeline tracking tools often narrow their shortlist to Freshsales and Vtiger. Both target the same job, but they cater to different workflows and budgets. This comparison covers pricing, features, and integrations so you can pick the right fit.
The Quick Answer
By each vendor's own wording, Freshsales lists contact, account, and deal management and built-in email and phone with call recording, while Vtiger lists contact, account & lead management and marketing campaigns. A capability both offer can appear under different names, so read both feature lists below.
Freshsales offers a lower entry point at $9/mo compared to Vtiger at $15/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Freshsales is An AI-powered CRM by Freshworks that combines contact management, deal tracking, and communication tools in one platform. Features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, with built-in phone and email capabilities.
Vtiger is Vtiger is an all-in-one AI CRM covering sales, marketing, help desk, projects and inventory in one platform. Licences come in a Standard User tier with full access to every app and a cheaper Single App User tier with write access to one app and read-only access to the rest.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Growth
One Growth
Freshsales Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Growth | $9/mo |
| Pro | $39/mo |
| Enterprise | $59/mo |
Source: Freshsales Pricing
Vtiger Pricing (as of September 2026)
| Plan | Price |
|---|---|
| One Growth | $15/mo |
| One Professional | $42/mo |
| One Enterprise | $58/mo |
| One AI | $66/mo |
| One Pilot | Free |
Source: Vtiger Pricing
Pricing Analysis
Freshsales is more affordable at the entry level ($9/mo vs $15/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Vtiger offers 5 pricing tiers compared to Freshsales's 3, giving you more granularity as you scale.
Vtiger includes a free tier, which is helpful for evaluating the platform without upfront cost.
Features Breakdown
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- and 2 more listed below
- Contact, Account & Lead Management
- Marketing Campaigns
- Help Desk & Customer Portal
- Inventory & Invoicing
- Reports & Dashboards
- Advanced Sales Automation
- and 2 more listed below
Freshsales Key Features
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Vtiger Key Features
- Contact, Account & Lead Management
- Marketing Campaigns
- Help Desk & Customer Portal
- Inventory & Invoicing
- Reports & Dashboards
- Advanced Sales Automation
- Process Designer
- Multi-Currency Support
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Freshsales
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Listed only by Vtiger
- Contact, Account & Lead Management
- Marketing Campaigns
- Help Desk & Customer Portal
- Inventory & Invoicing
- Reports & Dashboards
- Advanced Sales Automation
- Process Designer
- Multi-Currency Support
Integration Ecosystem
Freshsales Integrations
Freshsales connects with: Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Segment, Shopify.
Vtiger Integrations
Vtiger connects with: Gmail, Google Workspace, Microsoft Outlook, Office 365, Microsoft Teams, WhatsApp, Zapier, Mailchimp, QuickBooks, Xero.
Shared Integrations
Both tools integrate with: Gmail, Microsoft Outlook, Zapier.
Integrations listed only by Freshsales: Freshworks Suite, Slack, Zoom, Segment, Shopify.
Integrations listed only by Vtiger: Google Workspace, Office 365, Microsoft Teams, WhatsApp, Mailchimp, QuickBooks, Xero.
Use Case Recommendations
Best Fit for Freshsales
- Budget-conscious teams looking for an affordable CRM platform
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Best Fit for Vtiger
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (10 integrations)
- Teams that want to start free and scale up as needs grow
Feature Comparison Summary
| Feature | Freshsales | Vtiger |
|---|---|---|
| Starting Price | $9/mo | $15/mo |
| Top Tier Price | $59/mo | Free |
| Total Features Listed | 8 | 8 |
| Integrations | 8 | 10 |
| Founded | 2010 | N/A |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Freshsales and Vtiger both serve the customer relationship management and sales pipeline tracking market. Freshsales offers a more accessible entry point at $9/mo, while Vtiger starts at $15/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Freshsales and Vtiger for current information.
Frequently asked questions.
Frequently asked questions- Which is cheaper, Freshsales or Vtiger?
- Freshsales is cheaper at the entry level, starting at $9/mo for its Growth plan compared to Vtiger's $15/mo One Growth plan. Vtiger does offer a free tier called One Pilot, which Freshsales does not have, so budget comparisons depend on which tier you need.
- Does Vtiger have more pricing tiers than Freshsales?
- Yes, Vtiger offers 5 pricing tiers: One Growth, One Professional, One Enterprise, One AI, and a free One Pilot tier. Freshsales offers 3 tiers: Growth, Pro, and Enterprise.
- What integrations do Freshsales and Vtiger share?
- Freshsales and Vtiger both integrate with Gmail, Microsoft Outlook, and Zapier. Beyond that, Freshsales adds Freshworks Suite, Slack, Zoom, Segment, and Shopify, while Vtiger adds Google Workspace, Office 365, Microsoft Teams, WhatsApp, Mailchimp, QuickBooks, and Xero.
- What features does Vtiger have that Freshsales does not list?
- Vtiger lists Marketing Campaigns, Help Desk & Customer Portal, Inventory & Invoicing, Reports & Dashboards, Advanced Sales Automation, Process Designer, and Multi-Currency Support. These appear only on Vtiger's own feature list, based on exact wording comparison with Freshsales.
- What features does Freshsales have that Vtiger does not list?
- Freshsales lists contact, account, and deal management, built-in email and phone with call recording, Freddy AI lead scoring and deal insights, visual sales pipeline management, workflow automation and sequences, multiple pipeline support, advanced reporting and forecasting, and territory management and auto-assignment as features only it lists by exact wording.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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