Gong vs Kommo: Sales Engagement Platform vs CRM Platform Comparison
Compare Gong (sales engagement platform) and Kommo (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Gong is a sales engagement platform built for multi-channel outreach, deal intelligence, and revenue forecasting, while Kommo is a messenger-based CRM built for pipeline tracking and a unified inbox across channels like WhatsApp and Instagram. Kommo publishes entry pricing at $25 per month; Gong uses custom pricing. Many teams run both platforms together rather than choosing just one.
Key takeaways
- Kommo's entry plan, Base, starts at $25 per month while Gong requires contacting sales for a quote.
- Kommo offers 4 pricing tiers, Base, Advanced, Pro, and Enterprise, compared to Gong's single Contact Sales plan.
- Gong lists AI-powered call recording and transcription and deal intelligence and risk alerts among its key features.
- Kommo lists sales pipelines and a unified inbox across WhatsApp, Instagram, and other channels among its key features.
- Gong and Kommo share only two integrations in common: Gmail and Slack.
Reviewed and updated September 4, 2026
Gong vs Kommo: Sales Engagement Platform vs CRM Platform Comparison
Sales teams building an outbound stack often weigh Gong, a sales engagement platform for multi-channel sales outreach and engagement tracking, against Kommo, a CRM platform for customer relationship management and sales pipeline tracking. They cover different parts of the workflow, so this comparison covers what each one does, what each one costs, and where they overlap.
The Quick Answer
Gong is a sales engagement platform for multi-channel sales outreach and engagement tracking; Kommo is a CRM platform for customer relationship management and sales pipeline tracking. By each vendor's own wording, Gong lists ai-powered call recording and transcription and deal intelligence and risk alerts, and Kommo lists sales pipelines and unified inbox.
Kommo publishes an entry price of $25/mo; Gong uses custom pricing, so the two cannot be compared on list price.
If your priority is coordinating outreach across email, phone, and social channels, Gong is the one built for it; for organizing contacts, tracking deals, and forecasting revenue, that is Kommo. Many teams run one of each.
Understanding the Core Difference
Gong is Revenue AI platform that captures and analyzes customer interactions across calls, emails, and meetings to deliver deal intelligence, forecasting, and sales coaching insights.
Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Gong (platform)
Base
Gong Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Gong (platform) | Contact Sales |
Source: Gong Pricing
Kommo Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Base | $25/mo | 2,500 leads per user; 750 AI credits per user/month |
| Advanced | $35/mo | 5,000 leads per user; 1,250 AI credits per user/month |
| Pro | $45/mo | 10,000 leads per user; 2,250 AI credits per user/month |
| Enterprise | Contact Sales | - |
Source: Kommo Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Kommo offers 4 pricing tiers compared to Gong's 1, giving you more granularity as you scale.
Features Breakdown
- AI-powered call recording and transcription
- Deal intelligence and risk alerts
- Revenue forecasting with pipeline analytics
- Sales engagement sequences (Engage module)
- Coaching insights and talk-track analysis
- Email and web conferencing capture
- and 4 more listed below
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- and 5 more listed below
Gong Key Features
- AI-powered call recording and transcription
- Deal intelligence and risk alerts
- Revenue forecasting with pipeline analytics
- Sales engagement sequences (Engage module)
- Coaching insights and talk-track analysis
- Email and web conferencing capture
- Smart trackers for competitive mentions
- Team and rep performance dashboards
- Data Cloud for revenue data warehouse
- Ask Anything AI-generated insights
Kommo Key Features
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Gong
- AI-powered call recording and transcription
- Deal intelligence and risk alerts
- Revenue forecasting with pipeline analytics
- Sales engagement sequences (Engage module)
- Coaching insights and talk-track analysis
- Email and web conferencing capture
- Smart trackers for competitive mentions
- Team and rep performance dashboards
- Data Cloud for revenue data warehouse
- Ask Anything AI-generated insights
Listed only by Kommo
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Integration Ecosystem
Gong Integrations
Gong connects with: Salesforce, HubSpot, Microsoft Dynamics 365, Zoom, Microsoft Teams, Google Meet, Webex, Gmail, Microsoft Outlook, Slack, Outreach, Salesloft.
Kommo Integrations
Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Shared Integrations
Both tools integrate with: Gmail, Slack.
Integrations listed only by Gong: Salesforce, HubSpot, Microsoft Dynamics 365, Zoom, Microsoft Teams, Google Meet, Webex, Microsoft Outlook, Outreach, Salesloft.
Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, CloudTalk, Google Calendar, Google Sheets.
Use Case Recommendations
Best Fit for Gong
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
- Revenue teams coordinating email, phone, and social touches
Best Fit for Kommo
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (11 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (26 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | Gong | Kommo |
|---|---|---|
| Starting Price | Contact Sales | $25/mo |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 10 | 11 |
| Integrations | 12 | 26 |
| Founded | 2015 | N/A |
Getting Started Checklist
- Define your multi-channel sales outreach and engagement tracking and customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected sequences and engagement actions and contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Gong serves the multi-channel sales outreach and engagement tracking side of an outbound stack and Kommo the customer relationship management and sales pipeline tracking side. Kommo publishes an entry price of $25/mo, while Gong uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Gong and Kommo for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Gong and Kommo?
- Gong is a sales engagement platform for multi-channel sales outreach and engagement tracking, while Kommo is a CRM platform for customer relationship management and sales pipeline tracking. Gong focuses on coordinating outreach across email, phone, and social channels, while Kommo focuses on organizing contacts, tracking deals, and forecasting revenue.
- How much does Gong cost?
- Gong uses custom pricing and lists its plan as Contact Sales rather than a published price. This means Gong cannot be compared directly to Kommo on list price, and buyers need to reach out to Gong's sales team for a quote based on their usage needs.
- How much does Kommo cost?
- Kommo's Base plan starts at $25 per month, with an Advanced plan at $35 per month and a Pro plan at $45 per month. Kommo also offers a Contact Sales Enterprise tier, giving it 4 pricing tiers in total compared to Gong's single custom plan.
- Can Gong and Kommo be used together?
- Yes, the article notes that many teams run one of each rather than choosing a single platform. Gong handles multi-channel sales engagement and deal intelligence, while Kommo manages the CRM pipeline and messenger-based communication, so the two can complement each other in a sales stack.
- What integrations do Gong and Kommo have in common?
- Gong and Kommo share only two integrations listed by both vendors: Gmail and Slack. Beyond that, Gong connects with tools like Salesforce, HubSpot, and Zoom, while Kommo connects with channels like WhatsApp Business, TikTok, and Instagram, plus tools like Zapier and Mailchimp.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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