Gong vs Kylas: Sales Engagement Platform vs CRM Platform Comparison
Compare Gong (sales engagement platform) and Kylas (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Gong is a sales engagement platform built for multi-channel outreach, call recording, and deal intelligence, while Kylas is a CRM platform for contact, pipeline, and deal management. Gong uses custom pricing with sales contact required; Kylas starts free and scales to $175/mo. They serve different workflow stages, so many teams use both.
Key takeaways
- Kylas publishes an entry price of $0/mo, while Gong uses custom pricing requiring contact with sales.
- Kylas offers 3 pricing tiers, Embark (free), Elevate ($175/mo), and Exceed (Contact Sales), compared to Gong's single custom-priced plan.
- Gong lists 10 features including AI-powered call recording, deal intelligence and risk alerts, and revenue forecasting with pipeline analytics.
- Kylas lists 8 features including lead management with customizable pipelines, contact management, and a mobile app.
- Gong integrates with 12 tools including Salesforce, HubSpot, Zoom, and Slack, while Kylas integrates with 8 tools including Aircall, Apollo.io, and Call Hippo.
Reviewed and updated September 5, 2026
Gong vs Kylas: Sales Engagement Platform vs CRM Platform Comparison
Sales teams building an outbound stack often weigh Gong, a sales engagement platform for multi-channel sales outreach and engagement tracking, against Kylas, a CRM platform for customer relationship management and sales pipeline tracking. They cover different parts of the workflow, so this comparison covers what each one does, what each one costs, and where they overlap.
The Quick Answer
Gong is a sales engagement platform for multi-channel sales outreach and engagement tracking; Kylas is a CRM platform for customer relationship management and sales pipeline tracking. By each vendor's own wording, Gong lists ai-powered call recording and transcription and deal intelligence and risk alerts, and Kylas lists lead management with customizable lead pipelines and contact management.
Kylas publishes an entry price of $0/mo; Gong uses custom pricing, so the two cannot be compared on list price.
If your priority is coordinating outreach across email, phone, and social channels, Gong is the one built for it; for organizing contacts, tracking deals, and forecasting revenue, that is Kylas. Many teams run one of each.
Understanding the Core Difference
Gong is Revenue AI platform that captures and analyzes customer interactions across calls, emails, and meetings to deliver deal intelligence, forecasting, and sales coaching insights.
Kylas is Kylas Sales CRM helps growing businesses streamline sales efforts with lead, contact, company and deal management, customizable pipelines and quotations. Paid pricing is a flat fee for the whole organization with unlimited users rather than a per-seat rate.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Gong (platform)
Embark
Gong Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Gong (platform) | Contact Sales |
Source: Gong Pricing
Kylas Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Embark | Free | 10,000 Records (Non-expandable); Unlimited Users |
| Elevate | $175/mo | 100,000 Records (Expandable); Unlimited Users |
| Exceed | Contact Sales | Unlimited Users |
Source: Kylas Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Kylas offers 3 pricing tiers compared to Gong's 1, giving you more granularity as you scale.
Kylas includes a free tier, which is helpful for evaluating the platform without upfront cost.
Features Breakdown
- AI-powered call recording and transcription
- Deal intelligence and risk alerts
- Revenue forecasting with pipeline analytics
- Sales engagement sequences (Engage module)
- Coaching insights and talk-track analysis
- Email and web conferencing capture
- and 4 more listed below
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- and 2 more listed below
Gong Key Features
- AI-powered call recording and transcription
- Deal intelligence and risk alerts
- Revenue forecasting with pipeline analytics
- Sales engagement sequences (Engage module)
- Coaching insights and talk-track analysis
- Email and web conferencing capture
- Smart trackers for competitive mentions
- Team and rep performance dashboards
- Data Cloud for revenue data warehouse
- Ask Anything AI-generated insights
Kylas Key Features
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- Products/Services catalog
- Mobile App
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Gong
- AI-powered call recording and transcription
- Deal intelligence and risk alerts
- Revenue forecasting with pipeline analytics
- Sales engagement sequences (Engage module)
- Coaching insights and talk-track analysis
- Email and web conferencing capture
- Smart trackers for competitive mentions
- Team and rep performance dashboards
- Data Cloud for revenue data warehouse
- Ask Anything AI-generated insights
Listed only by Kylas
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- Products/Services catalog
- Mobile App
Integration Ecosystem
Gong Integrations
Gong connects with: Salesforce, HubSpot, Microsoft Dynamics 365, Zoom, Microsoft Teams, Google Meet, Webex, Gmail, Microsoft Outlook, Slack, Outreach, Salesloft.
Kylas Integrations
Kylas connects with: Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, Big V Telecom.
Integrations listed only by Gong: Salesforce, HubSpot, Microsoft Dynamics 365, Zoom, Microsoft Teams, Google Meet, Webex, Gmail, Microsoft Outlook, Slack, Outreach, Salesloft.
Integrations listed only by Kylas: Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, Big V Telecom.
Use Case Recommendations
Best Fit for Gong
- Teams that need a wide feature set (10 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (12 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Kylas
- Budget-conscious teams looking for an affordable CRM platform
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | Gong | Kylas |
|---|---|---|
| Starting Price | Contact Sales | Free |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 10 | 8 |
| Integrations | 12 | 8 |
| Founded | 2015 | N/A |
Getting Started Checklist
- Define your multi-channel sales outreach and engagement tracking and customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected sequences and engagement actions and contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Gong serves the multi-channel sales outreach and engagement tracking side of an outbound stack and Kylas the customer relationship management and sales pipeline tracking side. Kylas publishes an entry price (a free tier), while Gong uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Gong and Kylas for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Gong and Kylas?
- Gong is a sales engagement platform focused on multi-channel outreach and engagement tracking, using AI to capture and analyze calls, emails, and meetings. Kylas is a CRM platform for customer relationship management and sales pipeline tracking, handling leads, contacts, companies, and deals. They cover different parts of the sales workflow rather than competing directly.
- How much does Gong cost compared to Kylas?
- Gong uses custom pricing, meaning you must contact sales for a quote, with no published list price. Kylas publishes a free entry tier (Embark), a $175/mo Elevate tier with expandable records, and a custom-priced Exceed tier. Because Gong has no public price, the two cannot be directly compared on list price.
- Does Kylas charge per user like most CRMs?
- No, Kylas pricing is a flat fee for the whole organization with unlimited users rather than a per-seat rate. This applies across its published paid tiers, including the $175/mo Elevate plan, which also includes unlimited users.
- What integrations does Gong support that Kylas doesn't?
- Gong lists integrations with Salesforce, HubSpot, Microsoft Dynamics 365, Zoom, Microsoft Teams, Google Meet, Webex, Gmail, Microsoft Outlook, Slack, Outreach, and Salesloft, none of which appear on Kylas's list. Kylas instead lists tools like Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, and Big V Telecom.
- Should a sales team use both Gong and Kylas?
- Many teams do run both, since Gong handles multi-channel outreach coordination across email, phone, and social while Kylas organizes contacts, tracks deals, and forecasts revenue. The article notes that if outreach coordination is the priority Gong fits, while for contact and deal organization Kylas fits, and combining both covers more of the workflow.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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