Gong vs Microsoft Dynamics 365 Sales: Sales Engagement Platform vs CRM Platform Comparison
Compare Gong (sales engagement platform) and Microsoft Dynamics 365 Sales (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Gong is a sales engagement platform built for multi-channel outreach and engagement tracking, while Microsoft Dynamics 365 Sales is a CRM platform for managing contacts, pipeline, and forecasting. Gong uses custom pricing, Microsoft Dynamics 365 Sales starts at $65 per month. Many teams run both, since they serve different parts of the sales workflow rather than competing directly.
Key takeaways
- Microsoft Dynamics 365 Sales publishes an entry price of $65 per month for its Professional plan, while Gong uses custom pricing with no published list price.
- Microsoft Dynamics 365 Sales offers 4 pricing tiers, Professional at $65 per month, Enterprise Edition at $105 per month, Premium at $150 per month, and Microsoft Relationship Sales at custom pricing with a 10 seat minimum.
- Gong lists AI powered call recording and transcription plus deal intelligence and risk alerts as key features, while Microsoft Dynamics 365 Sales lists sales force automation and Microsoft 365 interoperation.
- Gong integrates with Salesforce, HubSpot, Microsoft Dynamics 365, Zoom, Microsoft Teams, Google Meet, Webex, Gmail, Microsoft Outlook, Slack, Outreach, and Salesloft.
- Dynamics 365 Sales Premium includes 1,000 Copilot Credits per user per month.
Reviewed and updated September 4, 2026
Gong vs Microsoft Dynamics 365 Sales: Sales Engagement Platform vs CRM Platform Comparison
Gong is a sales engagement platform; Microsoft Dynamics 365 Sales is a CRM platform. Whether you need one, the other, or both depends on which part of the workflow you are buying for: multi-channel sales outreach and engagement tracking on one side, customer relationship management and sales pipeline tracking on the other. This guide lays out what each vendor publishes.
The Quick Answer
Gong is a sales engagement platform for multi-channel sales outreach and engagement tracking; Microsoft Dynamics 365 Sales is a CRM platform for customer relationship management and sales pipeline tracking. By each vendor's own wording, Gong lists ai-powered call recording and transcription and deal intelligence and risk alerts, and Microsoft Dynamics 365 Sales lists sales force automation and microsoft 365 interoperation.
Microsoft Dynamics 365 Sales publishes an entry price of $65/mo; Gong uses custom pricing, so the two cannot be compared on list price.
If your priority is coordinating outreach across email, phone, and social channels, Gong is the one built for it; for organizing contacts, tracking deals, and forecasting revenue, that is Microsoft Dynamics 365 Sales. Many teams run one of each.
Understanding the Core Difference
Gong is Revenue AI platform that captures and analyzes customer interactions across calls, emails, and meetings to deliver deal intelligence, forecasting, and sales coaching insights.
Microsoft Dynamics 365 Sales is Dynamics 365 Sales is Microsoft's sales force automation product, covering pipeline, reporting and dashboards with contextual insights and Copilot AI. It interoperates with Microsoft 365 and pairs with LinkedIn Sales Navigator through the Microsoft Relationship Sales offer.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Gong (platform)
Dynamics 365 Sales Professional
Gong Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Gong (platform) | Contact Sales |
Source: Gong Pricing
Microsoft Dynamics 365 Sales Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Dynamics 365 Sales Professional | $65/mo | - |
| Dynamics 365 Sales Enterprise Edition | $105/mo | - |
| Dynamics 365 Sales Premium | $150/mo | 1,000 Copilot Credits per user/month |
| Microsoft Relationship Sales | Contact Sales | Requires a 10-seat minimum |
Source: Microsoft Dynamics 365 Sales Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Microsoft Dynamics 365 Sales offers 4 pricing tiers compared to Gong's 1, giving you more granularity as you scale.
Features Breakdown
- AI-powered call recording and transcription
- Deal intelligence and risk alerts
- Revenue forecasting with pipeline analytics
- Sales engagement sequences (Engage module)
- Coaching insights and talk-track analysis
- Email and web conferencing capture
- and 4 more listed below
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- and 2 more listed below
Gong Key Features
- AI-powered call recording and transcription
- Deal intelligence and risk alerts
- Revenue forecasting with pipeline analytics
- Sales engagement sequences (Engage module)
- Coaching insights and talk-track analysis
- Email and web conferencing capture
- Smart trackers for competitive mentions
- Team and rep performance dashboards
- Data Cloud for revenue data warehouse
- Ask Anything AI-generated insights
Microsoft Dynamics 365 Sales Key Features
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Gong
- AI-powered call recording and transcription
- Deal intelligence and risk alerts
- Revenue forecasting with pipeline analytics
- Sales engagement sequences (Engage module)
- Coaching insights and talk-track analysis
- Email and web conferencing capture
- Smart trackers for competitive mentions
- Team and rep performance dashboards
- Data Cloud for revenue data warehouse
- Ask Anything AI-generated insights
Listed only by Microsoft Dynamics 365 Sales
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Integration Ecosystem
Gong Integrations
Gong connects with: Salesforce, HubSpot, Microsoft Dynamics 365, Zoom, Microsoft Teams, Google Meet, Webex, Gmail, Microsoft Outlook, Slack, Outreach, Salesloft.
Microsoft Dynamics 365 Sales Integrations
Microsoft Dynamics 365 Sales connects with: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Shared Integrations
Both tools integrate with: Microsoft Teams.
Integrations listed only by Gong: Salesforce, HubSpot, Microsoft Dynamics 365, Zoom, Google Meet, Webex, Gmail, Microsoft Outlook, Slack, Outreach, Salesloft.
Integrations listed only by Microsoft Dynamics 365 Sales: Microsoft 365, Outlook, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Use Case Recommendations
Best Fit for Gong
- Teams that need a wide feature set (10 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (12 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Microsoft Dynamics 365 Sales
- Enterprise buyers who prefer custom pricing and dedicated support
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Feature Comparison Summary
| Feature | Gong | Microsoft Dynamics 365 Sales |
|---|---|---|
| Starting Price | Contact Sales | $65/mo |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 10 | 8 |
| Integrations | 12 | 6 |
| Founded | 2015 | N/A |
Getting Started Checklist
- Define your multi-channel sales outreach and engagement tracking and customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected sequences and engagement actions and contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Gong serves the multi-channel sales outreach and engagement tracking side of an outbound stack and Microsoft Dynamics 365 Sales the customer relationship management and sales pipeline tracking side. Microsoft Dynamics 365 Sales publishes an entry price of $65/mo, while Gong uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Gong and Microsoft Dynamics 365 Sales for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Gong and Microsoft Dynamics 365 Sales?
- Gong is a sales engagement platform focused on multi-channel outreach and engagement tracking, while Microsoft Dynamics 365 Sales is a CRM platform focused on customer relationship management and sales pipeline tracking. They address different parts of the sales workflow, and many teams use both rather than choosing one over the other.
- How much does Gong cost compared to Microsoft Dynamics 365 Sales?
- Gong does not publish pricing and requires contacting its sales team for a quote. Microsoft Dynamics 365 Sales publishes an entry price of $65 per month for its Professional plan, with Enterprise Edition at $105 per month and Premium at $150 per month, so the two cannot be directly compared on list price.
- Can Gong and Microsoft Dynamics 365 Sales be used together?
- Yes. Gong integrates directly with Microsoft Dynamics 365 as one of its listed integrations, alongside Salesforce, HubSpot, Zoom, Microsoft Teams, Google Meet, Webex, Gmail, Microsoft Outlook, Slack, Outreach, and Salesloft, allowing the two platforms to work together in a shared stack.
- Which tool is better for sales outreach, Gong or Microsoft Dynamics 365 Sales?
- Gong is built specifically for coordinating outreach across email, phone, and social channels, using features like sales engagement sequences and AI powered call recording. Microsoft Dynamics 365 Sales is oriented toward organizing contacts, tracking deals, and forecasting revenue rather than multi-channel outreach itself.
- What AI features does Microsoft Dynamics 365 Sales offer?
- Microsoft Dynamics 365 Sales lists Copilot capabilities and access to Sales Qualification, Opportunity, Research, and Close agents. Its Premium plan also includes 1,000 Copilot Credits per user per month, and it uses contextual insights alongside Copilot AI within its sales force automation features.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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