Gong vs UserGems: Sales Engagement Platform vs Data Enrichment Tool Comparison
Compare Gong (sales engagement platform) and UserGems (data enrichment tool) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Gong is a sales engagement platform built for multi-channel outreach, call recording, deal intelligence, and revenue forecasting, while UserGems is a data enrichment tool built for B2B lead data, contact enrichment, and account scoring. Gong uses custom pricing, and UserGems starts at $3333/mo. Many teams run both tools together rather than choosing one.
Key takeaways
- UserGems publishes an entry price of $3333/mo for its Core plan, which includes 4,000,000 credits.
- UserGems offers three pricing tiers, Core at $3333/mo, Advanced at $6250/mo, and Elite at $12500/mo, while Gong uses custom Contact Sales pricing with one plan.
- Gong lists 10 key features including AI-powered call recording and transcription, deal intelligence and risk alerts, and revenue forecasting with pipeline analytics.
- UserGems lists 8 key features including Build List, Account & Contact Scoring, a Writing Agent, and a Research Agent.
- Gong and UserGems share four integrations, Salesforce, HubSpot, Outreach, and Salesloft, while Gong also connects with 8 tools UserGems does not, and UserGems connects with Gong Engage, LinkedIn, Meta, and Google.
Reviewed and updated September 5, 2026
Gong vs UserGems: Sales Engagement Platform vs Data Enrichment Tool Comparison
Gong is a sales engagement platform; UserGems is a data enrichment tool. Whether you need one, the other, or both depends on which part of the workflow you are buying for: multi-channel sales outreach and engagement tracking on one side, B2B lead data and contact enrichment on the other. This guide lays out what each vendor publishes.
The Quick Answer
Gong is a sales engagement platform for multi-channel sales outreach and engagement tracking; UserGems is a data enrichment tool for B2B lead data and contact enrichment. By each vendor's own wording, Gong lists ai-powered call recording and transcription and deal intelligence and risk alerts, and UserGems lists build list (create & enrich) and account & contact scoring.
UserGems publishes an entry price of $3333/mo; Gong uses custom pricing, so the two cannot be compared on list price.
If your priority is coordinating outreach across email, phone, and social channels, Gong is the one built for it; for finding accurate contact data for target accounts, that is UserGems. Many teams run one of each.
Understanding the Core Difference
Gong is Revenue AI platform that captures and analyzes customer interactions across calls, emails, and meetings to deliver deal intelligence, forecasting, and sales coaching insights.
UserGems is Surfaces companies and buyers showing buying signals, then discovers, enriches and scores the matching accounts and contacts. Deploys AI agents to run outbound and account-based marketing from those signals.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Gong (platform)
Core
Gong Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Gong (platform) | Contact Sales |
Source: Gong Pricing
UserGems Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Core | $3333/mo | 4,000,000 credits |
| Advanced | $6250/mo | 10,000,000 credits |
| Elite | $12500/mo | 25,000,000 credits |
Source: UserGems Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
UserGems offers 3 pricing tiers compared to Gong's 1, giving you more granularity as you scale.
Features Breakdown
- AI-powered call recording and transcription
- Deal intelligence and risk alerts
- Revenue forecasting with pipeline analytics
- Sales engagement sequences (Engage module)
- Coaching insights and talk-track analysis
- Email and web conferencing capture
- and 4 more listed below
- Build List (create & enrich)
- Account & Contact Scoring
- Automated Campaigns
- Writing Agent
- Research Agent
- AI Co-pilot Chrome Extension
- and 2 more listed below
Gong Key Features
- AI-powered call recording and transcription
- Deal intelligence and risk alerts
- Revenue forecasting with pipeline analytics
- Sales engagement sequences (Engage module)
- Coaching insights and talk-track analysis
- Email and web conferencing capture
- Smart trackers for competitive mentions
- Team and rep performance dashboards
- Data Cloud for revenue data warehouse
- Ask Anything AI-generated insights
UserGems Key Features
- Build List (create & enrich)
- Account & Contact Scoring
- Automated Campaigns
- Writing Agent
- Research Agent
- AI Co-pilot Chrome Extension
- Contact-level Intent & Web Deanonymization
- CRM Hygiene
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Gong
- AI-powered call recording and transcription
- Deal intelligence and risk alerts
- Revenue forecasting with pipeline analytics
- Sales engagement sequences (Engage module)
- Coaching insights and talk-track analysis
- Email and web conferencing capture
- Smart trackers for competitive mentions
- Team and rep performance dashboards
- Data Cloud for revenue data warehouse
- Ask Anything AI-generated insights
Listed only by UserGems
- Build List (create & enrich)
- Account & Contact Scoring
- Automated Campaigns
- Writing Agent
- Research Agent
- AI Co-pilot Chrome Extension
- Contact-level Intent & Web Deanonymization
- CRM Hygiene
Integration Ecosystem
Gong Integrations
Gong connects with: Salesforce, HubSpot, Microsoft Dynamics 365, Zoom, Microsoft Teams, Google Meet, Webex, Gmail, Microsoft Outlook, Slack, Outreach, Salesloft.
UserGems Integrations
UserGems connects with: Salesforce, Hubspot, Outreach, Salesloft, Gong Engage, Linkedin, Meta, Google.
Shared Integrations
Both tools integrate with: Salesforce, HubSpot, Outreach, Salesloft.
Integrations listed only by Gong: Microsoft Dynamics 365, Zoom, Microsoft Teams, Google Meet, Webex, Gmail, Microsoft Outlook, Slack.
Integrations listed only by UserGems: Gong Engage, Linkedin, Meta, Google.
Use Case Recommendations
Best Fit for Gong
- Teams that need a wide feature set (10 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (12 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for UserGems
- Mid-market to enterprise teams with established B2B lead data and contact enrichment budgets
- Revenue operations teams building targeted prospect lists
- Marketing teams enriching CRM data for segmentation
- Sales teams researching target accounts
Feature Comparison Summary
| Feature | Gong | UserGems |
|---|---|---|
| Starting Price | Contact Sales | $3333/mo |
| Top Tier Price | Contact Sales | $12500/mo |
| Total Features Listed | 10 | 8 |
| Integrations | 12 | 8 |
| Founded | 2015 | N/A |
Getting Started Checklist
- Define your multi-channel sales outreach and engagement tracking and B2B lead data and contact enrichment requirements and monthly budget
- Estimate your expected sequences and engagement actions and data credits or contact lookups to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Gong serves the multi-channel sales outreach and engagement tracking side of an outbound stack and UserGems the B2B lead data and contact enrichment side. UserGems publishes an entry price of $3333/mo, while Gong uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Gong and UserGems for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Gong and UserGems?
- Gong is a sales engagement platform focused on multi-channel outreach and engagement tracking, including AI-powered call recording, deal intelligence, and revenue forecasting. UserGems is a data enrichment tool focused on B2B lead data and contact enrichment, including account and contact scoring, automated campaigns, and CRM hygiene. They address different parts of the sales workflow.
- How much does UserGems cost compared to Gong?
- UserGems publishes an entry price of $3333/mo for its Core plan with 4,000,000 credits, rising to $6250/mo for Advanced and $12500/mo for Elite. Gong does not publish list pricing and instead uses custom Contact Sales pricing, so the two cannot be directly compared on price.
- Do Gong and UserGems integrate with the same tools?
- They share four integrations: Salesforce, HubSpot, Outreach, and Salesloft. Beyond that, Gong also connects with Microsoft Dynamics 365, Zoom, Microsoft Teams, Google Meet, Webex, Gmail, Microsoft Outlook, and Slack, while UserGems connects with Gong Engage, LinkedIn, Meta, and Google.
- Can I use Gong and UserGems together?
- Yes, the article notes that many teams run one of each since they solve different problems, coordinating outreach across channels with Gong and finding accurate contact data for target accounts with UserGems. UserGems also lists a direct integration with Gong Engage.
- Who should choose Gong over UserGems?
- Gong is best suited to teams that need a wide feature set of 10 listed capabilities, organizations with complex tech stacks needing broad integration support across 12 listed integrations, and enterprise buyers who prefer custom pricing with dedicated support.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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