HubSpot CRM vs Koncert: CRM Platform vs Sales Engagement Platform Comparison
Compare HubSpot CRM (CRM platform) and Koncert (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
HubSpot CRM is a CRM platform for contact management, deal pipeline tracking, and revenue forecasting, priced from $0/mo, while Koncert is a sales engagement platform built around multi-channel dialers and cadences, priced via custom quotes. They serve different jobs: HubSpot organizes customer relationships, Koncert coordinates outbound outreach across calls, email, text, video, and social. Many teams use both together.
Key takeaways
- HubSpot CRM offers a free plan, with paid Sales Hub tiers at $20/mo, $100/mo, and $150/mo as of September 2026.
- Koncert uses contact-based custom pricing across all four plans: Melody, Symphony, Melody+, and Symphony+.
- Koncert's Symphony+ AI Parallel Dialer can run 1 to 5 lines, while Symphony runs 1 to 4 lines.
- HubSpot CRM lists eight core features including contact and company management, deal pipeline tracking, and document tracking with e-signatures.
- HubSpot CRM integrates with Gmail, Microsoft Outlook, Slack, Salesforce, Zapier, Shopify, WordPress, and Zoom, while Koncert's listed integration is Salesforce.
Reviewed and updated September 2, 2026
HubSpot CRM vs Koncert: CRM Platform vs Sales Engagement Platform Comparison
HubSpot CRM (CRM platform) and Koncert (sales engagement platform) sit next to each other in many outbound stacks. They are not substitutes for each other on every job, so this comparison covers pricing, features, and integrations for each and points out where the two meet.
The Quick Answer
HubSpot CRM is a CRM platform for customer relationship management and sales pipeline tracking; Koncert is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, HubSpot CRM lists contact and company management and deal pipeline and tracking, and Koncert lists koncert cadence multi-channel sequencer across calls, emails, text, video and social and ai parallel dialer running 1 to 5 lines.
HubSpot CRM publishes an entry price of $0/mo; Koncert uses custom pricing, so the two cannot be compared on list price.
If your priority is organizing contacts, tracking deals, and forecasting revenue, HubSpot CRM is the one built for it; for coordinating outreach across email, phone, and social channels, that is Koncert. Many teams run one of each.
Understanding the Core Difference
HubSpot CRM is A popular all-in-one CRM platform with a generous free tier that includes contact management, deal tracking, and email marketing. HubSpot offers separate Hubs for marketing, sales, service, and content, making it ideal for growing businesses that want a unified platform.
Koncert is Multi-channel sales engagement platform built around five sales dialers plus Koncert Cadence, a sequencer that runs phone, email, video, text and social touchpoints with bi-directional CRM sync.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Free
Melody (AI Flow Dialer)
HubSpot CRM Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Free | Free |
| Sales Hub Starter | $20/mo |
| Sales Hub Professional | $100/mo |
| Sales Hub Enterprise | $150/mo |
Source: HubSpot CRM Pricing
Koncert Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Melody (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony (AI Parallel Dialer) | Contact Sales | 1 to 4 lines |
| Melody+ (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony+ (AI Parallel Dialer) | Contact Sales | 1 to 5 lines |
Source: Koncert Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
HubSpot CRM includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Contact and company management
- Deal pipeline and tracking
- Email tracking and notifications
- Meeting scheduling
- Live chat and chatbot builder
- Sales automation and sequences
- and 2 more listed below
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- and 4 more listed below
HubSpot CRM Key Features
- Contact and company management
- Deal pipeline and tracking
- Email tracking and notifications
- Meeting scheduling
- Live chat and chatbot builder
- Sales automation and sequences
- Customizable reporting dashboards
- Document tracking and e-signatures
Koncert Key Features
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by HubSpot CRM
- Contact and company management
- Deal pipeline and tracking
- Email tracking and notifications
- Meeting scheduling
- Live chat and chatbot builder
- Sales automation and sequences
- Customizable reporting dashboards
- Document tracking and e-signatures
Listed only by Koncert
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
Integration Ecosystem
HubSpot CRM Integrations
HubSpot CRM connects with: Gmail, Microsoft Outlook, Slack, Salesforce, Zapier, Shopify, WordPress, Zoom.
Koncert Integrations
Koncert connects with: Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, Apollo.io.
Shared Integrations
Both tools integrate with: Slack, Salesforce.
Integrations listed only by HubSpot CRM: Gmail, Microsoft Outlook, Zapier, Shopify, WordPress, Zoom.
Integrations listed only by Koncert: HubSpot, Outreach, SalesLoft, Gong, Apollo.io.
Use Case Recommendations
Best Fit for HubSpot CRM
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (8 integrations)
- Teams that want to start free and scale up as needs grow
Best Fit for Koncert
- Teams that need a wide feature set (10 capabilities listed)
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
Feature Comparison Summary
| Feature | HubSpot CRM | Koncert |
|---|---|---|
| Starting Price | Free | Contact Sales |
| Top Tier Price | $150/mo | Contact Sales |
| Total Features Listed | 8 | 10 |
| Integrations | 8 | 7 |
| Founded | 2006 | N/A |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
HubSpot CRM serves the customer relationship management and sales pipeline tracking side of an outbound stack and Koncert the multi-channel sales outreach and engagement tracking side. HubSpot CRM publishes an entry price (a free tier), while Koncert uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit HubSpot CRM and Koncert for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between HubSpot CRM and Koncert?
- HubSpot CRM is a CRM platform focused on contact management, deal pipeline tracking, and revenue organization, while Koncert is a sales engagement platform built around multi-channel dialers and the Koncert Cadence sequencer for calls, emails, text, video, and social outreach. They address different parts of the sales workflow rather than competing directly.
- How much does HubSpot CRM cost compared to Koncert?
- HubSpot CRM starts free, with paid Sales Hub plans at $20/mo, $100/mo, and $150/mo as of September 2026. Koncert does not publish list prices; all four of its plans, Melody, Symphony, Melody+, and Symphony+, require contacting sales for a custom quote based on usage needs.
- Can HubSpot CRM and Koncert be used together?
- Yes, many teams run both platforms together since they serve different functions. HubSpot CRM handles contact and deal management while Koncert handles multi-channel outbound outreach, and both integrate with Salesforce, which can serve as a shared connection point in a combined stack.
- What features does Koncert offer that HubSpot CRM does not list?
- Koncert lists features such as an AI Parallel Dialer running 1 to 5 lines, an AI Flow Dialer, Remote Coach for call listening, Whisper Mode for live coaching, managed Caller ID reputation with a heat map, voicemail sequencing, AI objection detection, and DataGenie data enrichment, none of which appear on HubSpot CRM's own feature list.
- Which integrations does HubSpot CRM support that Koncert does not?
- HubSpot CRM lists integrations with Gmail, Microsoft Outlook, Slack, Salesforce, Zapier, Shopify, WordPress, and Zoom. Koncert's listed integration is Salesforce, which is the shared integration between the two platforms based on their own published integration pages.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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