Insightly vs Koncert: CRM Platform vs Sales Engagement Platform Comparison
Compare Insightly (CRM platform) and Koncert (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Insightly is a CRM platform for customer relationship management and sales pipeline tracking, while Koncert is a sales engagement platform for multi-channel outreach across calls, email, text, video and social. Insightly starts at $29/mo, Koncert uses custom pricing. Many teams run both since they solve different parts of the workflow.
Key takeaways
- Insightly's entry-level Plus plan is priced at $29/mo, with Professional at $49/mo and Enterprise at $99/mo.
- Koncert does not publish list pricing and requires contacting sales for its Melody, Symphony, Melody+, and Symphony+ plans.
- Koncert offers 4 pricing tiers compared to Insightly's 3 tiers.
- Koncert's AI Parallel Dialer can run 1 to 5 lines, while its AI Flow Dialer is a single-line power dialer.
- Insightly integrates with tools like Slack, Gmail, QuickBooks Online, Shopify, and ZoomInfo, while Koncert integrates with Salesforce, HubSpot, Outreach, SalesLoft, and Gong, with Slack shared between both.
Reviewed and updated September 2, 2026
Insightly vs Koncert: CRM Platform vs Sales Engagement Platform Comparison
Insightly is a CRM platform; Koncert is a sales engagement platform. Whether you need one, the other, or both depends on which part of the workflow you are buying for: customer relationship management and sales pipeline tracking on one side, multi-channel sales outreach and engagement tracking on the other. This guide lays out what each vendor publishes.
The Quick Answer
Insightly is a CRM platform for customer relationship management and sales pipeline tracking; Koncert is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, Insightly lists lead and contact management and lead assignment and routing, and Koncert lists koncert cadence multi-channel sequencer across calls, emails, text, video and social and ai parallel dialer running 1 to 5 lines.
Insightly publishes an entry price of $29/mo; Koncert uses custom pricing, so the two cannot be compared on list price.
If your priority is organizing contacts, tracking deals, and forecasting revenue, Insightly is the one built for it; for coordinating outreach across email, phone, and social channels, that is Koncert. Many teams run one of each.
Understanding the Core Difference
Insightly is Insightly is a CRM for fast-growing companies that tracks all pipeline data in one place, auto-scores leads and sends follow-ups. It is sold alongside Insightly marketing automation, support and ticketing, and the AppConnect workflow builder.
Koncert is Multi-channel sales engagement platform built around five sales dialers plus Koncert Cadence, a sequencer that runs phone, email, video, text and social touchpoints with bi-directional CRM sync.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Plus
Melody (AI Flow Dialer)
Insightly Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Plus | $29/mo |
| Professional | $49/mo |
| Enterprise | $99/mo |
Source: Insightly Pricing
Koncert Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Melody (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony (AI Parallel Dialer) | Contact Sales | 1 to 4 lines |
| Melody+ (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony+ (AI Parallel Dialer) | Contact Sales | 1 to 5 lines |
Source: Koncert Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Koncert offers 4 pricing tiers compared to Insightly's 3, giving you more granularity as you scale.
Features Breakdown
- Lead and contact management
- Lead assignment and routing
- Opportunity management
- Customizable sales processes
- Workflow automation
- Project management
- and 2 more listed below
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- and 4 more listed below
Insightly Key Features
- Lead and contact management
- Lead assignment and routing
- Opportunity management
- Customizable sales processes
- Workflow automation
- Project management
- Advanced reports and pre-built business dashboards
- AI Copilot
Koncert Key Features
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Insightly
- Lead and contact management
- Lead assignment and routing
- Opportunity management
- Customizable sales processes
- Workflow automation
- Project management
- Advanced reports and pre-built business dashboards
- AI Copilot
Listed only by Koncert
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
Integration Ecosystem
Insightly Integrations
Insightly connects with: Slack, Gmail, QuickBooks Online, Xero, Shopify, Jira, Asana, Calendly, DocuSign, ZoomInfo.
Koncert Integrations
Koncert connects with: Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, Apollo.io.
Shared Integrations
Both tools integrate with: Slack.
Integrations listed only by Insightly: Gmail, QuickBooks Online, Xero, Shopify, Jira, Asana, Calendly, DocuSign, ZoomInfo.
Integrations listed only by Koncert: Salesforce, HubSpot, Outreach, SalesLoft, Gong, Apollo.io.
Use Case Recommendations
Best Fit for Insightly
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (10 integrations)
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Best Fit for Koncert
- Teams that need a wide feature set (10 capabilities listed)
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
Feature Comparison Summary
| Feature | Insightly | Koncert |
|---|---|---|
| Starting Price | $29/mo | Contact Sales |
| Top Tier Price | $99/mo | Contact Sales |
| Total Features Listed | 8 | 10 |
| Integrations | 10 | 7 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Insightly serves the customer relationship management and sales pipeline tracking side of an outbound stack and Koncert the multi-channel sales outreach and engagement tracking side. Insightly publishes an entry price of $29/mo, while Koncert uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Insightly and Koncert for current information.
Frequently asked questions.
Frequently asked questions- What's the difference between Insightly and Koncert?
- Insightly is a CRM platform built for customer relationship management, pipeline tracking, and lead scoring, sold alongside marketing automation and support ticketing. Koncert is a sales engagement platform built around five sales dialers and a Koncert Cadence sequencer that coordinates outreach across calls, email, text, video, and social with bi-directional CRM sync.
- Which is cheaper, Insightly or Koncert?
- Insightly publishes a clear entry price of $29/mo for its Plus plan, rising to $49/mo for Professional and $99/mo for Enterprise. Koncert does not publish pricing for any of its four tiers, Melody, Symphony, Melody+, and Symphony+, and requires contacting its sales team for a quote, so the two cannot be compared on list price.
- Can I use Insightly and Koncert together?
- Yes, the two tools serve different parts of the sales workflow rather than competing directly. Insightly handles contact organization, deal tracking, and revenue forecasting, while Koncert handles multi-channel outreach coordination across email, phone, and social. The article notes many teams run one of each.
- What integrations does Koncert offer?
- Koncert connects with Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, and Apollo.io. Slack is also listed among Insightly's integrations, making it a shared integration point between the two platforms.
- Does Koncert have more pricing tiers than Insightly?
- Yes, Koncert lists 4 pricing tiers, Melody, Symphony, Melody+, and Symphony+, compared to Insightly's 3 tiers, Plus, Professional, and Enterprise. However, all of Koncert's tiers require contacting sales for pricing, while Insightly publishes exact monthly prices for each of its plans.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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