JustCall vs Kommo: Sales Engagement Platform vs CRM Platform Comparison
Compare JustCall (sales engagement platform) and Kommo (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
JustCall is a sales engagement platform built for multi-channel outreach across phone, SMS, and WhatsApp with AI call coaching and transcription. Kommo is a CRM platform built for pipeline management and messenger-based sales with a unified inbox. JustCall's Team plan starts at $29 per month; Kommo's Base plan starts at $25 per month.
Key takeaways
- JustCall's entry-level Team plan costs $29 per month, while Kommo's entry-level Base plan costs $25 per month.
- JustCall publishes 5 pricing tiers (Team, Pro, Pro Plus, Business, SalesPro), compared to Kommo's 4 tiers (Base, Advanced, Pro, Enterprise).
- Kommo's Base plan includes 2,500 leads per user and 750 AI credits per user per month.
- JustCall and Kommo share only three listed integrations: Zapier, Slack, and Zendesk.
- JustCall lists integrations with Salesforce, HubSpot, Pipedrive, Zoho, Copper, Intercom, and Freshdesk that Kommo does not list, while Kommo lists WhatsApp Business, TikTok, Instagram, and Telegram that JustCall does not list.
Reviewed and updated September 5, 2026
JustCall vs Kommo: Sales Engagement Platform vs CRM Platform Comparison
JustCall is a sales engagement platform; Kommo is a CRM platform. Whether you need one, the other, or both depends on which part of the workflow you are buying for: multi-channel sales outreach and engagement tracking on one side, customer relationship management and sales pipeline tracking on the other. This guide lays out what each vendor publishes.
The Quick Answer
JustCall is a sales engagement platform for multi-channel sales outreach and engagement tracking; Kommo is a CRM platform for customer relationship management and sales pipeline tracking. By each vendor's own wording, JustCall lists sales dialer and sms workflows, and Kommo lists sales pipelines and unified inbox.
Kommo offers a lower entry point at $25/mo compared to JustCall at $29/mo.
If your priority is coordinating outreach across email, phone, and social channels, JustCall is the one built for it; for organizing contacts, tracking deals, and forecasting revenue, that is Kommo. Many teams run one of each.
Understanding the Core Difference
JustCall is AI communication platform for sales and support teams combining a cloud phone system, sales dialer, SMS and WhatsApp inboxes, and multi-channel workflow automation. Adds AI call coaching, transcription, sentiment analysis and CRM integration.
Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Team
Base
JustCall Pricing (as of September 2026)
| Plan | Price | Contacts | Emails |
|---|---|---|---|
| Team | $29/mo | Per user; minimum license applies | Unlimited outbound minutes under fair usage; included SMS segments by region |
| Pro | $49/mo | Per user; minimum license applies | Unlimited outbound minutes under fair usage |
| Pro Plus | $89/mo | Minimum license: 2 | Unlimited outbound and inbound minutes under fair usage; 1,000 SMS segments |
| Business | Contact Sales | Minimum license: 10 | Unlimited calling & SMS |
| SalesPro | Contact Sales | Minimum license: 2 | Unlimited outbound calling under fair usage |
Source: JustCall Pricing
Kommo Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Base | $25/mo | 2,500 leads per user; 750 AI credits per user/month |
| Advanced | $35/mo | 5,000 leads per user; 1,250 AI credits per user/month |
| Pro | $45/mo | 10,000 leads per user; 2,250 AI credits per user/month |
| Enterprise | Contact Sales | - |
Source: Kommo Pricing
Pricing Analysis
Kommo offers the lower entry point ($25/mo vs $29/mo). Teams watching their budget will appreciate the savings, especially when starting out.
JustCall offers 5 pricing tiers compared to Kommo's 4, giving you more granularity as you scale.
Features Breakdown
- Sales Dialer
- SMS Workflows
- Bulk SMS
- WhatsApp Inbox
- Call Recording
- Advanced Analytics
- and 4 more listed below
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- and 5 more listed below
JustCall Key Features
- Sales Dialer
- SMS Workflows
- Bulk SMS
- WhatsApp Inbox
- Call Recording
- Advanced Analytics
- Automated Call Distribution
- Sentiment analysis
- AI call scoring
- Real-time agent assist
Kommo Key Features
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by JustCall
- Sales Dialer
- SMS Workflows
- Bulk SMS
- WhatsApp Inbox
- Call Recording
- Advanced Analytics
- Automated Call Distribution
- Sentiment analysis
- AI call scoring
- Real-time agent assist
Listed only by Kommo
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Integration Ecosystem
JustCall Integrations
JustCall connects with: Salesforce, HubSpot, Pipedrive, Zoho, Zapier, Slack, Copper, Intercom, Zendesk, Freshdesk.
Kommo Integrations
Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Shared Integrations
Both tools integrate with: Zapier, Slack, Zendesk.
Integrations listed only by JustCall: Salesforce, HubSpot, Pipedrive, Zoho, Copper, Intercom, Freshdesk.
Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Google Ads, Google Analytics, Jotform, Shopify, CloudTalk, Gmail, Google Calendar, Google Sheets.
Use Case Recommendations
Best Fit for JustCall
- Budget-conscious teams looking for an affordable sales engagement platform
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
Best Fit for Kommo
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (11 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (26 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | JustCall | Kommo |
|---|---|---|
| Starting Price | $29/mo | $25/mo |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 10 | 11 |
| Integrations | 10 | 26 |
Getting Started Checklist
- Define your multi-channel sales outreach and engagement tracking and customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected sequences and engagement actions and contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
JustCall serves the multi-channel sales outreach and engagement tracking side of an outbound stack and Kommo the customer relationship management and sales pipeline tracking side. Kommo offers a more accessible entry point at $25/mo, while JustCall starts at $29/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit JustCall and Kommo for current information.
Frequently asked questions.
Frequently asked questions- Is JustCall a CRM or a sales engagement platform?
- JustCall is a sales engagement platform, not a CRM. It combines a cloud phone system, sales dialer, SMS and WhatsApp inboxes, and multi-channel workflow automation, plus AI call coaching, transcription, and sentiment analysis, and it integrates with CRMs like Salesforce and HubSpot rather than replacing them.
- How much does JustCall cost compared to Kommo?
- JustCall's Team plan starts at $29 per month, while Kommo's Base plan starts at $25 per month. JustCall's Pro plan is $49 per month and Pro Plus is $89 per month; Kommo's Advanced plan is $35 per month and Pro is $45 per month. Both also offer contact-sales enterprise tiers.
- Can JustCall and Kommo be used together?
- Yes, many teams run one of each because they cover different parts of the sales workflow. JustCall handles multi-channel outreach and engagement tracking across phone, SMS, and WhatsApp, while Kommo manages customer relationships and sales pipeline tracking, so they are complementary rather than competing tools.
- What integrations do JustCall and Kommo have in common?
- Both JustCall and Kommo list integrations with Zapier, Slack, and Zendesk. Beyond those three, their integration lists diverge: JustCall connects with CRMs like Salesforce, HubSpot, Pipedrive, and Zoho, while Kommo connects with messenger and marketing channels like WhatsApp Business, TikTok, Instagram, and Mailchimp.
- Which tool is better for messenger-based sales?
- Kommo is built specifically for messenger-based sales, with a unified inbox spanning WhatsApp, Instagram, and other channels plus AI reply and task suggestions. JustCall is oriented toward multi-channel outreach with a sales dialer, SMS workflows, and a WhatsApp inbox, but its core design centers on calling and coordinated outreach rather than messenger-first pipelines.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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