JustCall vs Koncert: Sales Engagement Platform Comparison
Compare JustCall and Koncert side by side. See pricing, features, and integrations to choose the right sales engagement platform for your needs.
JustCall and Koncert both provide multi-channel sales engagement tools, but they differ in structure and pricing. JustCall is an AI communication platform starting at $29 per month with a cloud phone system, SMS, and WhatsApp features. Koncert centers on five sales dialers plus a Koncert Cadence sequencer, priced only through custom sales quotes.
Key takeaways
- JustCall publishes an entry price of $29 per month for its Team plan, while Koncert uses custom Contact Sales pricing for every listed tier.
- JustCall offers 5 pricing tiers, giving more granularity than Koncert's 4 tiers.
- JustCall lists features such as Sales Dialer, SMS Workflows, Bulk SMS, WhatsApp Inbox, Call Recording, and Advanced Analytics.
- Koncert lists Koncert Cadence, a multi-channel sequencer across calls, emails, text, video, and social, plus an AI Parallel Dialer running 1 to 5 lines.
- Both JustCall and Koncert integrate with Salesforce and HubSpot as shared platform connections.
Reviewed and updated September 4, 2026
JustCall vs Koncert: Sales Engagement Platform Comparison
If you are comparing multi-channel sales outreach and engagement tracking tools, JustCall and Koncert will likely both appear on your radar. They share some surface-level similarities, but the details reveal important differences in pricing, capability, and target audience.
The Quick Answer
By each vendor's own wording, JustCall lists sales dialer and sms workflows, while Koncert lists koncert cadence multi-channel sequencer across calls, emails, text, video and social and ai parallel dialer running 1 to 5 lines. A capability both offer can appear under different names, so read both feature lists below.
JustCall publishes an entry price of $29/mo; Koncert uses custom pricing, so the two cannot be compared on list price.
If your priority is coordinating outreach across email, phone, and social channels, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
JustCall is AI communication platform for sales and support teams combining a cloud phone system, sales dialer, SMS and WhatsApp inboxes, and multi-channel workflow automation. Adds AI call coaching, transcription, sentiment analysis and CRM integration.
Koncert is Multi-channel sales engagement platform built around five sales dialers plus Koncert Cadence, a sequencer that runs phone, email, video, text and social touchpoints with bi-directional CRM sync.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Team
Melody (AI Flow Dialer)
JustCall Pricing (as of September 2026)
| Plan | Price | Contacts | Emails |
|---|---|---|---|
| Team | $29/mo | Per user; minimum license applies | Unlimited outbound minutes under fair usage; included SMS segments by region |
| Pro | $49/mo | Per user; minimum license applies | Unlimited outbound minutes under fair usage |
| Pro Plus | $89/mo | Minimum license: 2 | Unlimited outbound and inbound minutes under fair usage; 1,000 SMS segments |
| Business | Contact Sales | Minimum license: 10 | Unlimited calling & SMS |
| SalesPro | Contact Sales | Minimum license: 2 | Unlimited outbound calling under fair usage |
Source: JustCall Pricing
Koncert Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Melody (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony (AI Parallel Dialer) | Contact Sales | 1 to 4 lines |
| Melody+ (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony+ (AI Parallel Dialer) | Contact Sales | 1 to 5 lines |
Source: Koncert Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
JustCall offers 5 pricing tiers compared to Koncert's 4, giving you more granularity as you scale.
Features Breakdown
- Sales Dialer
- SMS Workflows
- Bulk SMS
- WhatsApp Inbox
- Call Recording
- Advanced Analytics
- and 4 more listed below
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- and 4 more listed below
JustCall Key Features
- Sales Dialer
- SMS Workflows
- Bulk SMS
- WhatsApp Inbox
- Call Recording
- Advanced Analytics
- Automated Call Distribution
- Sentiment analysis
- AI call scoring
- Real-time agent assist
Koncert Key Features
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by JustCall
- Sales Dialer
- SMS Workflows
- Bulk SMS
- WhatsApp Inbox
- Call Recording
- Advanced Analytics
- Automated Call Distribution
- Sentiment analysis
- AI call scoring
- Real-time agent assist
Listed only by Koncert
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
Integration Ecosystem
JustCall Integrations
JustCall connects with: Salesforce, HubSpot, Pipedrive, Zoho, Zapier, Slack, Copper, Intercom, Zendesk, Freshdesk.
Koncert Integrations
Koncert connects with: Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, Apollo.io.
Shared Integrations
Both tools integrate with: Salesforce, HubSpot, Slack.
Integrations listed only by JustCall: Pipedrive, Zoho, Zapier, Copper, Intercom, Zendesk, Freshdesk.
Integrations listed only by Koncert: Outreach, SalesLoft, Gong, Apollo.io.
Use Case Recommendations
Best Fit for JustCall
- Budget-conscious teams looking for an affordable sales engagement platform
- Organizations with complex tech stacks needing broad integration support (10 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Koncert
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
- Revenue teams coordinating email, phone, and social touches
Feature Comparison Summary
| Feature | JustCall | Koncert |
|---|---|---|
| Starting Price | $29/mo | Contact Sales |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 10 | 10 |
| Integrations | 10 | 7 |
Getting Started Checklist
- Define your multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
JustCall and Koncert both serve the multi-channel sales outreach and engagement tracking market. JustCall publishes an entry price of $29/mo, while Koncert uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit JustCall and Koncert for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between JustCall and Koncert?
- JustCall is an AI communication platform combining a cloud phone system, sales dialer, SMS and WhatsApp inboxes, and multi-channel workflow automation with AI call coaching and sentiment analysis. Koncert is built around five sales dialers plus Koncert Cadence, a sequencer running phone, email, video, text, and social touchpoints with bi-directional CRM sync.
- How much does JustCall cost compared to Koncert?
- JustCall publishes an entry price of $29 per month for its Team plan. Koncert does not publish list pricing and instead uses custom, Contact Sales pricing across all four of its plans, so the two cannot be directly compared on list price.
- Does JustCall or Koncert have more pricing tiers?
- JustCall offers 5 pricing tiers: Team, Pro, Pro Plus, Business, and SalesPro. Koncert offers 4 tiers: Melody, Symphony, Melody+, and Symphony+, all requiring a custom quote from their sales team.
- What features does Koncert offer that JustCall does not list?
- Koncert lists Koncert Cadence for multi-channel sequencing, an AI Parallel Dialer running 1 to 5 lines, an AI Flow Dialer, Remote Coach, Whisper Mode for live coaching, fully managed Caller ID reputation with a heat map, automated local presence caller IDs, voicemail sequencing and drop, AI objection detection, and DataGenie data enrichment.
- Do JustCall and Koncert integrate with the same CRMs?
- Yes, both platforms integrate with Salesforce and HubSpot, which are shared integrations between the two tools. JustCall additionally connects with Pipedrive, Zoho, Zapier, Slack, Copper, Intercom, Zendesk, and Freshdesk.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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