JustCall vs Kylas: Sales Engagement Platform vs CRM Platform Comparison
Compare JustCall (sales engagement platform) and Kylas (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
JustCall is a sales engagement platform built for multi-channel outreach, calling, and SMS workflows, while Kylas is a CRM platform built for contact, deal, and pipeline management. JustCall starts at $29/mo and Kylas offers a free tier with a $175/mo paid plan. Many teams run both together rather than choosing one.
Key takeaways
- JustCall's entry plan is $29/mo for the Team tier, while Kylas offers a free Embark plan with 10,000 non-expandable records and unlimited users.
- Kylas's paid Elevate plan costs $175/mo and includes 100,000 expandable records with unlimited users.
- JustCall lists 5 pricing tiers compared to Kylas's 3 tiers.
- JustCall integrates with Salesforce, HubSpot, Pipedrive, Zoho, Zapier, Slack, Copper, Intercom, Zendesk, and Freshdesk.
- Kylas integrates with Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, and Big V Telecom.
Reviewed and updated September 4, 2026
JustCall vs Kylas: Sales Engagement Platform vs CRM Platform Comparison
JustCall is a sales engagement platform; Kylas is a CRM platform. Whether you need one, the other, or both depends on which part of the workflow you are buying for: multi-channel sales outreach and engagement tracking on one side, customer relationship management and sales pipeline tracking on the other. This guide lays out what each vendor publishes.
The Quick Answer
JustCall is a sales engagement platform for multi-channel sales outreach and engagement tracking; Kylas is a CRM platform for customer relationship management and sales pipeline tracking. By each vendor's own wording, JustCall lists sales dialer and sms workflows, and Kylas lists lead management with customizable lead pipelines and contact management.
Kylas offers a lower entry point at $0/mo compared to JustCall at $29/mo.
If your priority is coordinating outreach across email, phone, and social channels, JustCall is the one built for it; for organizing contacts, tracking deals, and forecasting revenue, that is Kylas. Many teams run one of each.
Understanding the Core Difference
JustCall is AI communication platform for sales and support teams combining a cloud phone system, sales dialer, SMS and WhatsApp inboxes, and multi-channel workflow automation. Adds AI call coaching, transcription, sentiment analysis and CRM integration.
Kylas is Kylas Sales CRM helps growing businesses streamline sales efforts with lead, contact, company and deal management, customizable pipelines and quotations. Paid pricing is a flat fee for the whole organization with unlimited users rather than a per-seat rate.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Team
Embark
JustCall Pricing (as of September 2026)
| Plan | Price | Contacts | Emails |
|---|---|---|---|
| Team | $29/mo | Per user; minimum license applies | Unlimited outbound minutes under fair usage; included SMS segments by region |
| Pro | $49/mo | Per user; minimum license applies | Unlimited outbound minutes under fair usage |
| Pro Plus | $89/mo | Minimum license: 2 | Unlimited outbound and inbound minutes under fair usage; 1,000 SMS segments |
| Business | Contact Sales | Minimum license: 10 | Unlimited calling & SMS |
| SalesPro | Contact Sales | Minimum license: 2 | Unlimited outbound calling under fair usage |
Source: JustCall Pricing
Kylas Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Embark | Free | 10,000 Records (Non-expandable); Unlimited Users |
| Elevate | $175/mo | 100,000 Records (Expandable); Unlimited Users |
| Exceed | Contact Sales | Unlimited Users |
Source: Kylas Pricing
Pricing Analysis
Kylas offers the lower entry point ($0/mo vs $29/mo). Teams watching their budget will appreciate the savings, especially when starting out.
JustCall offers 5 pricing tiers compared to Kylas's 3, giving you more granularity as you scale.
Kylas includes a free tier, which is helpful for evaluating the platform without upfront cost.
Features Breakdown
- Sales Dialer
- SMS Workflows
- Bulk SMS
- WhatsApp Inbox
- Call Recording
- Advanced Analytics
- and 4 more listed below
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- and 2 more listed below
JustCall Key Features
- Sales Dialer
- SMS Workflows
- Bulk SMS
- WhatsApp Inbox
- Call Recording
- Advanced Analytics
- Automated Call Distribution
- Sentiment analysis
- AI call scoring
- Real-time agent assist
Kylas Key Features
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- Products/Services catalog
- Mobile App
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by JustCall
- Sales Dialer
- SMS Workflows
- Bulk SMS
- WhatsApp Inbox
- Call Recording
- Advanced Analytics
- Automated Call Distribution
- Sentiment analysis
- AI call scoring
- Real-time agent assist
Listed only by Kylas
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- Products/Services catalog
- Mobile App
Integration Ecosystem
JustCall Integrations
JustCall connects with: Salesforce, HubSpot, Pipedrive, Zoho, Zapier, Slack, Copper, Intercom, Zendesk, Freshdesk.
Kylas Integrations
Kylas connects with: Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, Big V Telecom.
Integrations listed only by JustCall: Salesforce, HubSpot, Pipedrive, Zoho, Zapier, Slack, Copper, Intercom, Zendesk, Freshdesk.
Integrations listed only by Kylas: Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, Big V Telecom.
Use Case Recommendations
Best Fit for JustCall
- Budget-conscious teams looking for an affordable sales engagement platform
- Teams that need a wide feature set (10 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (10 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Kylas
- Budget-conscious teams looking for an affordable CRM platform
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | JustCall | Kylas |
|---|---|---|
| Starting Price | $29/mo | Free |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 10 | 8 |
| Integrations | 10 | 8 |
Getting Started Checklist
- Define your multi-channel sales outreach and engagement tracking and customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected sequences and engagement actions and contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
JustCall serves the multi-channel sales outreach and engagement tracking side of an outbound stack and Kylas the customer relationship management and sales pipeline tracking side. Kylas offers a more accessible entry point, while JustCall starts at $29/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit JustCall and Kylas for current information.
Frequently asked questions.
Frequently asked questions- What's the main difference between JustCall and Kylas?
- JustCall is a sales engagement platform focused on multi-channel outreach, calling, SMS, and engagement tracking, while Kylas is a CRM platform focused on customer relationship management and sales pipeline tracking. JustCall lists features like sales dialer and SMS workflows, while Kylas lists lead management with customizable pipelines and contact management.
- Which is cheaper, JustCall or Kylas?
- Kylas has the lower entry point with a free Embark plan offering 10,000 non-expandable records and unlimited users. JustCall's cheapest plan is $29/mo for the Team tier. Kylas's paid Elevate plan runs $175/mo for 100,000 expandable records, still with unlimited users included.
- Do JustCall and Kylas integrate with the same tools?
- No, their listed integrations are entirely different. JustCall connects with Salesforce, HubSpot, Pipedrive, Zoho, Zapier, Slack, Copper, Intercom, Zendesk, and Freshdesk. Kylas connects with Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, and Big V Telecom.
- Can I use JustCall and Kylas together?
- Yes, many teams run one of each since they serve different parts of the sales workflow. JustCall handles multi-channel outreach like calling and SMS, while Kylas handles contact, deal, and pipeline management, so pairing them covers both engagement and CRM needs.
- Who is JustCall best suited for?
- JustCall is best for budget-conscious teams wanting an affordable sales engagement platform, teams needing a wide feature set with 10 capabilities listed, organizations with complex tech stacks needing broad integration support across 10 integrations, and enterprise buyers who prefer custom pricing and dedicated support.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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