Keap vs Koncert: CRM Platform vs Sales Engagement Platform Comparison
Compare Keap (CRM platform) and Koncert (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Keap is a CRM platform offering contact management, sales pipeline tracking, appointments, quotes, and invoicing, priced at $299 per month starting at 1,500 contacts and 2 users. Koncert is a sales engagement platform built around multi-channel cadences and an AI parallel dialer running 1 to 5 lines, priced through custom sales quotes across 4 tiers.
Key takeaways
- Keap publishes an entry price of $299 per month starting at 1,500 contacts and 2 users.
- Koncert uses custom pricing across 4 tiers: Melody, Symphony, Melody+, and Symphony+.
- Koncert's AI Parallel Dialer can run 1 to 5 lines, while its AI Flow Dialer is a single-line power dialer.
- Keap integrates with Gmail, Outlook, Zapier, PayPal, Stripe, and Eway, while Koncert integrates with Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, and Apollo.io.
- Koncert lists features like Remote Coach, Whisper Mode, and DataGenie waterfall data enrichment that do not appear on Keap's feature list.
Reviewed and updated September 4, 2026
Keap vs Koncert: CRM Platform vs Sales Engagement Platform Comparison
Keap (CRM platform) and Koncert (sales engagement platform) sit next to each other in many outbound stacks. They are not substitutes for each other on every job, so this comparison covers pricing, features, and integrations for each and points out where the two meet.
The Quick Answer
Keap is a CRM platform for customer relationship management and sales pipeline tracking; Koncert is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, Keap lists contact management and contact segmentation (tags), and Koncert lists koncert cadence multi-channel sequencer across calls, emails, text, video and social and ai parallel dialer running 1 to 5 lines.
Keap publishes an entry price of $299/mo; Koncert uses custom pricing, so the two cannot be compared on list price.
If your priority is organizing contacts, tracking deals, and forecasting revenue, Keap is the one built for it; for coordinating outreach across email, phone, and social channels, that is Koncert. Many teams run one of each.
Understanding the Core Difference
Keap is Keap is a small business CRM and automation platform combining contact management, marketing and sales automation, appointments, quotes and invoicing in one product. It is sold as a single plan priced by contact count rather than by feature tier.
Koncert is Multi-channel sales engagement platform built around five sales dialers plus Koncert Cadence, a sequencer that runs phone, email, video, text and social touchpoints with bi-directional CRM sync.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Keap
Melody (AI Flow Dialer)
Keap Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Keap | $299/mo | Starting at 1,500 contacts and 2 users |
Source: Keap Pricing
Koncert Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Melody (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony (AI Parallel Dialer) | Contact Sales | 1 to 4 lines |
| Melody+ (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony+ (AI Parallel Dialer) | Contact Sales | 1 to 5 lines |
Source: Koncert Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Koncert offers 4 pricing tiers compared to Keap's 1, giving you more granularity as you scale.
Features Breakdown
- Contact management
- Contact segmentation (tags)
- Email broadcasts
- Sales pipeline
- Appointment scheduler
- Quotes
- and 2 more listed below
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- and 4 more listed below
Keap Key Features
- Contact management
- Contact segmentation (tags)
- Email broadcasts
- Sales pipeline
- Appointment scheduler
- Quotes
- Invoices
- Text marketing
Koncert Key Features
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Keap
- Contact management
- Contact segmentation (tags)
- Email broadcasts
- Sales pipeline
- Appointment scheduler
- Quotes
- Invoices
- Text marketing
Listed only by Koncert
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
Integration Ecosystem
Keap Integrations
Keap connects with: Gmail, Outlook, Zapier, PayPal, Stripe, Eway.
Koncert Integrations
Koncert connects with: Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, Apollo.io.
Integrations listed only by Keap: Gmail, Outlook, Zapier, PayPal, Stripe, Eway.
Integrations listed only by Koncert: Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, Apollo.io.
Use Case Recommendations
Best Fit for Keap
- Mid-market to enterprise teams with established customer relationship management and sales pipeline tracking budgets
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Best Fit for Koncert
- Teams that need a wide feature set (10 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (7 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | Keap | Koncert |
|---|---|---|
| Starting Price | $299/mo | Contact Sales |
| Top Tier Price | $299/mo | Contact Sales |
| Total Features Listed | 8 | 10 |
| Integrations | 6 | 7 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Keap serves the customer relationship management and sales pipeline tracking side of an outbound stack and Koncert the multi-channel sales outreach and engagement tracking side. Keap publishes an entry price of $299/mo, while Koncert uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Keap and Koncert for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Keap and Koncert?
- Keap is a CRM platform for contact management and sales pipeline tracking, while Koncert is a sales engagement platform for multi-channel outreach and engagement tracking. Keap centers on organizing contacts and forecasting revenue, and Koncert centers on coordinating outreach across email, phone, and social channels. Many teams run both together rather than choosing one over the other.
- How much does Keap cost compared to Koncert?
- Keap publishes a single entry plan at $299 per month starting at 1,500 contacts and 2 users. Koncert does not publish list prices and instead uses custom pricing across 4 tiers: Melody, Symphony, Melody+, and Symphony+, so the two cannot be compared on list price.
- Does Koncert integrate with Salesforce and HubSpot?
- Yes, Koncert lists integrations with Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, and Apollo.io. Keap's listed integrations are different, covering Gmail, Outlook, Zapier, PayPal, Stripe, and Eway.
- What features does Koncert offer that Keap doesn't list?
- Koncert lists features such as the Koncert Cadence multi-channel sequencer, an AI Parallel Dialer running 1 to 5 lines, an AI Flow Dialer, Remote Coach, Whisper Mode, fully managed Caller ID reputation, and DataGenie waterfall data enrichment. None of these appear on Keap's own feature list.
- Which type of team should use Keap versus Koncert?
- Keap fits mid-market to enterprise teams with established sales pipeline tracking needs and managers who want pipeline visibility. Koncert fits teams focused on coordinating multi-channel outreach across calls, email, text, video, and social. The article notes that many teams use one of each platform rather than picking a single tool.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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